They took my money and told me they wasn't giving it back I cancelled and everything. They charged me two times in one day 1995 The don't have a direct person to person call or anything I am upset
Ben and I chatted twice months apart- he remembered what I needed and was happy to help quickly and easily. I loved how I never had to repeat myself and he always had my best interest in mind
Richard was very quick and was able to pin the solution for me. He stayed with me until I was able to do exactly what was suggested and required. Thank you Richard!
It's awesome and you just have to subscribe like the way you subscribe to Netflix and Hulu IT'S A GREAT WEBSITE FOR ACTORS AND YOU CAN SEE A LOT OF AUDITIONS LIKE THE WAY I SAW A LOT OF AUDITIONS AND SOME WHERE NOT MY AGE THOUGH BUT I FOUND SOME THAT WERE MY AGE AND SOME THAT WERE MY AGE SO I SUGGEST YOU GO TO BACKSTAGE.COM.
Very very annoying to ask for feedback so many time. How many times are you going to email? ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Do not join this company as they charged e 168.00 after I cancelled my membership and they refused to give me a refund and they locked my account so I can't even use it. Use lacasting instead.
Hi James, as you've cancelled your subscription a month after the renewal took place which is outside of our grace period for a refund, we cannot refund you. Your account access was locked after you issued a chargeback with your bank. As discussed privately, if you drop the dispute, you can regain access to your account. Please respond to our email directly if you'd like to continue the conversation and resolve this matter.
We have cast numerous film projects using Backstage. The company's search system is accurate and fast and the number of potential actors/actresses is refreshing. Highly reccomended.
Customer service is rude and unhelpful. The manager Richard was very snarky and did not make me feel like a valued customer.
Listings are scam, as the whole site is.
Hello Diana,
Thanks for submitting your feedback, we're sorry to hear you were unhappy with your service. You unfortunately contacted us almost three weeks outside of our grace period so we were unable to process your refund. We understand that sometimes life gets in the way, which is why we send out a subscription renewal reminder 30 days before renewal so customers have ample time to cancel should they need to.
Additionally, I wanted to share some numbers with you, and give you a little window into the vetting process for our casting calls. In 2017 almost 40,000 casting calls were posted on Backstage, and only an extreme minority (~1%) were possible scams, all of which were removed within a few hours of going up. When a casting call is posted on Backstage, it's automatically labeled as being an un-reviewed 'Instant' item with a scam-prevention warning. Then Backstage's team of casting specialists check every item for authenticity, at which point potential scams are promptly removed. Additionally, Backstage carefully monitors for suspicious site activity and examines feedback from the acting community to identify and eliminate any potential scams that may have slipped through the cracks. Backstage is successfully used to cast more than 100,000 legitimate roles every year, and has been the most trusted name in casting for more than 50 years.
Again, we appreciate your feedback. I'll be communicating it up the chain to see if perhaps we should make adjustments to either our renewal reminder processes, or our refund windows.
Take care!
As a first-time subscriber to Backstage, and a hopeful older newbie background actor, I really appreciated the quick response to my question. Kudos. I'm a fan!
Be careful when providing your credit card to this website. They will continue charging renewals at higher prices. Their refund policy is made in such a way that by the time you see the transaction in your credit card statement that you can't ask for refund. They will charge a full year at $165. They totally rely on this as part of their revenue system. They make a living out of scamming starving artists.
Now let's talk about the website: the design is flawed. Looks nice but the navitation is all screwed. After each time you apply for a role, be prepared to having to browse all the way from the start adding the filters because this website is just not designed for someone to apply to multiple roles. Once you apply for one role it is almost as a check out. You have to go back again to the "search function" enter the filters and jump all the pages till you reach where you were in the beginning.
Most ads are for student productions. Lack of professionalism is to be expected. You will rarely find an actual role, for an actual production. It seems that this website is for productions that can't get actual talent and are looking for unpaid actors.
For the santa Claus job description in Basingstoke in December as I like dressing up and I am good with children too as I have three nieces and two nephews from Carlos in Eastbourne and I will be seeing a friend soon to help me crop and thumbnail my photo and apply for jobs advrrtised and I look forward to hearing from you soon from Carlos in Eastbourne
Nice work Andreea. Thank you for being so responsive. Backstage has an excellent system for notifying members of work opportunities. I will continue to use it.
Thank you.
Thank you for your kind review - we've passed on your feedback to Andreea! Please don't hesitate to reach out if you have any questions at customers@backstage.com.
Backstage offers the most comprehensive listings for the jobs YOU want.
I am suffering from financial issues and WISH I could pursue all the job offers.
Hope to recommence when I pay off loans.
Hi im Zaria, my dream is to be a Disney Channel actress i dont have a job yet... i love to sing. They email u ASAP thats so great, the costimer servous is so good.
This site is outdated and the staff doesn't know anything or care to do anything. Me and 4 other people signed up and did casting calls and what we got were people who weren't legit. They will let anyone post anything up there. So unprofessional. People with no acting experience or anything and expecting to get paid for their first time. Backstage doesn't do anything about the people who post unprofessional resumes on there! I heard they ban casting directors because other actors and actresses complain because they don't get picked. Then backstage bans them. How logical is that? This site is bad! I would not recommend it to anyone!
Update! Apparently, all the actors and actresses have to do is complain to backstage that they did not get picked and make up something, and backstage will take the side of their actors and actresses. Sad really. I heard a couple more people tell me they got banned from the site because of a false action because the actress did an audition and did not get picked. He said Backstage did not ask any questions or anything. Just banned him. Backstage is sad and will continue to be until they stand up to their privileged crybabies.
Hi Tricey, we're sorry to hear that you're dissatisfied with our website and feel that it is outdated. I have to say we're slightly surprised by this feedback, as compared to other platforms, Backstage is considered relatively modern since our product team actively implements new features and updates the design regularly. If you'd like to share what exactly you feel is outdated, please email us at customers@backstage.com.
Please note that we are not a talent agency, so we can't vouch for the level of experience or talent of a user who signs up for Backstage. However, it's not unusual to have to pay a talent that you hire on the platform. If you do not have the means to pay talent, you can list your project as unpaid, but keep in mind that the majority of experienced and skilled talent are likely not going to apply to unpaid jobs.
It is absolutely not true that casting directors are banned from Backstage because talent are upset that they are not chosen. If that were the case, that would mean there would be no casting directors on the site, since it's simply not feasible for a casting director to cast every talent that applies to their project. We encourage you to reach out to our Customer Support Team directly if you have any other questions or concerns about our platform.
My account was connected to my iTunes account so it was difficult to reset my password. Come to find out I had misspelled my email address so I couldn't reset my password but Ben helped me out!
You don't have the union jobs I need, but everything else is great. Everyone should use this website before they become union
I am working in kirtanepandit llp chartered accountants audit assistant professional but i am intrest to work in the media as act in in a character basis so will u possible to help me.
I thought starnow (more accurately softnow) was terrible! Then I came across these idiots!
I emailed this site to ask if posting on their website as someone who is brand new to the industry and as such I would not have any previous samples of work and furthermore not really a website built, if this would be ok. They had told me that this would be of no issue and provided me with a link further highlighting what to post and what not to post.
I therefore, with this information, posted my job and ready to recruit. Within a matter of HOURS I have one of their headquarter bigheads tell me they can't run the listing unless I had previous work samples and a website to hand!
So now I've been lied to, I of course responded to express my disappointment and tell them that if I knew I had been lied to, do you really think I'd have joined them and wasted my time trying to post with them?
In true crybaby fashion, they decide not to tackle a dissatisfied customer head on but to throw a wobbly and remove me from their crumby site!
Makes you wonder what else they're lying about!
I had always heard many a horror story about these "grand" "glamorous" and "glorious" casting sites! I now know them to be true!
Needless to say B. S, on my experience with them, definitely doesn't stand for backstage!
Hi Howard,
Our Casting Team is dedicated to making sure that all of the opportunities posted on our site are verified and legitimate productions. Since they were unable to verify the legitimacy of your project, your notice was rejected. We're sorry to hear that you're disappointed, but our first and main priority is to ensure the safety of our actors. I wish you the best of luck with your future endeavors! Best, Stephanie
They will trick you into thinking you will only be charged a month at a time, this isn't true! They will take the full payment close to the time you will not be able to get refund. DO NOT TRUST!
Overview
Backstage has a rating of 2.6 stars from 291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 3rd among Talent Agency sites.
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Thanks for the great review Monica!