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Backstage

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Illinois
1 review
0 helpful votes
Follow Victor T.
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The 16 letter password requiers you to set a passphrase and not a code
So either my password is invalid because it is not a phrase
Or the password wont be accepted due to "words that are too commonly used"
I then tried to use an AI generator and Lorem Ipsum to try and mitigate this and it did not work
Long passwords are proven to be ineffective anyway, and AI can test multiple lengths simultaneously, making the long password an obstacle for only the user
Ineffective site that favors "appearance" over functionality 1/10

Date of experience: March 27, 2025
Richard B. Backstage Rep
1 month ago

Hi Victor! Please note that you do not need to use a phrase. You can use a password generator like LastPass' to create a password if you cannot create one yourself. Please feel free to reach out to our support team at customers@backstage. Com for further assistance.

Pennsylvania
1 review
0 helpful votes
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I tried to cancel my subscription months ago, as I was never using it (relevant opportunities were rarely, if ever, posted). I got the whole "we're sorry to see you cancel" page, only to see a charge on my account today of $119.

Date of experience: January 15, 2025
Richard B. Backstage Rep
4 months ago

Hi Olivia! I'm sorry to hear that you had trouble cancelling your subscription. If you haven't already, please contact our support team directly at customers@backstage.com to request a cancellation and refund as soon as possible.

New York
1 review
3 helpful votes
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Toxic
August 2, 2024

The most toxic and disrespectful staff in the history of customer service. Have had to deal with them about a dozen times over 10 years and have never had a positive interaction. They act personally victimized and turn emotionally abusive if you have the audacity to point out any technical glitch, no matter how much you're paying them for this service. This is consistent with every single individual at the company I've spoken to.

Date of experience: August 2, 2024
Richard B. Backstage Rep
9 months ago

Hi Emily, we're sorry to hear that you've had an unpleasant experience interacting with our Customer Support Team. Please email us at customers@backstage.com with the subject line 'Sitejabber Review' so we can investigate this matter further. Thanks in advance!

New York
1 review
0 helpful votes
Follow Svetlana Y.
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Motivational
April 21, 2024

I enjoyed browsing acting opportunities that earn extra cash. However, most of them are for people who are professional actors or student. It is advised to have advanced equipment for most roles available like recording and camera equipment.

Date of experience: April 20, 2024
Richard B. Backstage Rep
over a year old

Hi Svetlana, thank you for leaving us a review about your experience on Backstage! Please don't hesitate to reach out if you have any questions by emailing our support team at customers@backstage.com.

Florida
1 review
0 helpful votes
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Backstage Review
July 2, 2024

I had an incredible several years as a dancer subscribed to Backstage. It truly helped me with my career! When I needed a refund after forgetting about auto pay and being in a different place in my life, sweet Andreea was so helpful and kind, and gave me a refund when she didn't have to! Thank you for everything, Backstage and Andreea!

Date of experience: June 10, 2024
Richard B. Backstage Rep
9 months ago

Hi Kelly, thank you for your lovely review and the shout out for Andreea and our support team! We're thrilled to hear that we were able to be a part of your dancing journey and wish you the best with your future endeavors :)

Maine
1 review
0 helpful votes
Follow Ethel C.
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Not only is Backstage a great way to make extra money and be exposed to many different products and agencies, it's also a company that quickly responds whenever I have a question. It's always wonderful to know that my needs are taken care of quickly and efficiently.

Date of experience: June 20, 2024
Richard B. Backstage Rep
11 months ago

Hi Ethel, thank you for taking the time to leave our team a kind review! We're thrilled to hear that you're enjoying your experience on Backstage. As always, please don't hesitate to reach out to us if you have any questions or concerns!


Excellent Customer Service
April 6, 2024
Previous review

Not only is this the place to find hundreds of acting or voiceover gigs, the company has one of the best customer service service departments that I have seen. They are friendly, professional, and always resolve things quickly.

Date of experience: April 5, 2024
Portugal
1 review
1 helpful vote
Follow Sonia T.
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Loads of castings forprofessionals or amateurs
October 9, 2023

Whether you're a seasoned talent or trying to get a foot in, there are all sorts of castings for all types of talents or staff. The platform is easy to use and the navigation is easy.

The search could use more filter to better narrow down searches/results.

Date of experience: October 7, 2023
Richard B. Backstage Rep
over a year old

Hi Sonia, thank you for taking the time to leave us your kind feedback! Please don't hesitate to reach out to us if you have any other suggestions by emailing customers@backstage.com.

Pennsylvania
1 review
0 helpful votes
Follow Christina D.
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Exceptional venue for gearing oneself to prolific opportunities and performing longevity.
Thanks kindly to Pauline, consultant, for her altruism, brilliance and vibrant zeal, God Bless all your performing team. +

Date of experience: December 15, 2023
Richard B. Backstage Rep
over a year old

Hi Christina, thank you for your kind review! I'll be sure to pass on your kind words to Pauline and the team. Please don't hesitate to reach out to our support team at any time if you have any other questions! Happy Holidays!

Italy
1 review
0 helpful votes
Follow Sofia C.
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I had problems with my Backstage account and my log in. Hence, I asked helped to the client service in the app and I was very satisfied. Daniel was very helpful and patient in guiding me to log back into my account. Excellent client service!

Date of experience: May 20, 2024
Richard B. Backstage Rep
12 months ago

Hi Sofia, we're thrilled to hear that you've had a great experience with our support team. Please don't hesitate to reach out if you need help with anything else!

Illinois
1 review
0 helpful votes
Follow Spiro H.
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Very pleased
November 30, 2023

Backstage is an excellent value. I say this not only for vetting the potential acting/modeling opportunities out there, but also the customer support. When you have a question, they respond very promptly and helpfully. There are a lot of scams out there. Ones even including emails saying they found you through backstage when they are working a scam. Backstage customer support will say if it's a scam or not

Date of experience: November 30, 2023
Richard B. Backstage Rep
over a year old

Hi Spiro, thank you for your kind feedback! We appreciate you taking the time to share your experience on Backstage. Please always feel free to reach out to our support team if you need assistance with your account.

GB
1 review
0 helpful votes
Follow Nikki g.
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Backstage is a brilliant platform for artists, actors, and crew to exert their skills and find projects and springboard their careers

I had only positive and exceptionally professional experience whilst with them

Thankyou Backstage!

Date of experience: June 26, 2024
Richard B. Backstage Rep
11 months ago

Hi Nikki, thank you for your glowing review! We're thrilled to hear that you've had a positive experience on Backstage. Please always feel free to reach out to our support team at any time if you need assistance with your Backstage account at customers@backstage.com!

New York
2 reviews
1 helpful vote
Follow Nolan C.
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Criminals. I cancelled 2 yrs ago and they keep charging me, a lot. And provide nothing.
You cannot call them. So I've emailed, posted, left a voice mail. Better Business Bureau is next.

Date of experience: August 1, 2024
Richard B. Backstage Rep
9 months ago

Hi Nolan! We're sorry to hear you're having trouble cancelling your subscription. If you've emailed and left us a voicemail, our support team will get back to you as soon as possible. Please note that we do not have a live call center, as we are a small team that handles emails, voicemails, and live chats at the same time. Please note that there is also a self-cancel option through your Account Settings, though it can only be used to turn off the auto renewal on the subscription. If it's been over 48 hours since you emailed/left a voicemail, please send us another email with the subject line 'Sitejabber Review' and I will be on the lookout. Thanks in advance!

New York
1 review
13 helpful votes
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GREED
January 10, 2022

I understand this is a business, but to ask starving people for $200 monthly is heinous. Oh sorry 100$ because they give u such a gracious discount. Can't wait til we're in charge and make some damn CHANGE

Date of experience: January 10, 2022
Richard B. Backstage Rep
over a year old

Hi Joseph, the screenshot you attached shows that you were looking at an annual subscription, not a monthly subscription. Please note that our monthly subscription is $24.95/month, not $200/month. Backstage.com offers casting opportunities for actors and others in the film, television, and theater communities. In order to best support and maintain this service, users need to purchase a subscription in order to be able to apply to the casting notices posted on our site. This is not unlike other sites that offer access to castings.

California
1 review
1 helpful vote
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Great customer support
August 28, 2018

I've never had an issue with customer service. A representative has always reached out to me in a timely manner if I needed to cancel my account or get a refund. I believe Stephanie and Ben are the two most recent team members I've spoken to.

Date of experience: August 28, 2018
Texas
1 review
7 helpful votes
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Unsatisfied
May 4, 2022

I signed up my 12 yes old son. I didn't get advice on how to use the website or if we had done it correctly. Never received an email or message from them. But now it's time to renew and guess what! Now finally being contacted that they need my new credit card information.

Date of experience: May 4, 2022
Richard B. Backstage Rep
over a year old

Hi Marie,

We're sorry to hear that you were unsatisfied with your subscription. Backstage is a self submission casting platform that is similar to other job sites like Indeed.com where you can look for and apply to jobs directly through the website. We are not a talent agency, so we do not personally represent the talent who join Backstage, nor do we apply to jobs on your behalf. We encourage any users who have questions or would like feedback on their profile/applications to reach out to us directly at customers@backstage.com. Please feel free to reach out to us if you have any questions!

New York
1 review
12 helpful votes
Follow Ady D.
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They don't verify that jobs posted on their website are legit so you end up applying to more scams than real jobs.
Their customer service doesn't care that scammers now have all your personal information and they're extremely rude.

Date of experience: March 13, 2020
Richard B. Backstage Rep
over a year old

Hi Ady,

I'm sorry to hear that you encountered a scam on Backstage. We take the safety of our users seriously. When a casting call is posted on Backstage, it's automatically labeled as being an un-reviewed 'Instant' item with a scam-prevention warning. Then Backstage's team of casting specialists check every item for authenticity, at which point potential scams are promptly removed. Additionally, Backstage carefully monitors for suspicious site activity and examines feedback from the acting community to identify and eliminate any potential scams that may have slipped through the cracks. We also recently implemented a more secure background check system that we hope will track anything that was missed due to human error.

Please email us at customers@backstage.com and we'd be happy to investigate this for you further! - Stephanie

GB
1 review
10 helpful votes
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It a good site to gain experience but most jobs are not paid. It is no good for people looking for jobs on crew like make-up because you still have to put in your head shot and playing age, even though it is not relevant to you.

I'm very disappointed because it could be so much better if done properly. I've asked them to close my account. I hope they can do that right!

Date of experience: November 8, 2018
California
1 review
9 helpful votes
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SCAM, SCAM, SCAM
April 9, 2018

Please read reviews before purchasing subscription to this site. I have not received any auditions on his site... same listings posted on other sites Ive been called in for. Customer service is horrible, they are only interested in getting your money. BeWARE of this SCAM site.

Date of experience: April 9, 2018
Francis R. Backstage Rep
over a year old

Hi London,

Thank you for your feedback - we apologize if you were unhappy with our service.

I just wanted to clarify a few things about scams.

In 2017 almost 40,000 casting calls were posted on Backstage, and only an extreme minority (~1%) were possible scams, all of which were removed within a few hours of going up. When a casting call is posted on Backstage, it's automatically labeled as being an un-reviewed 'Instant' item with a scam-prevention warning. Then Backstage's team of casting specialists check every item for authenticity, at which point potential scams are promptly removed. Additionally, Backstage carefully monitors for suspicious site activity and examines feedback from the acting community to identify and eliminate any potential scams that may have slipped through the cracks. Backstage is successfully used to cast more than 100,000 legitimate roles every year, and has been the most trusted name in casting for more than 50 years.

If you are interested in learning more about our scam-prevention process, we'd be happy to discuss it at customers@backstage.com. We'd also be give you any other feedback or help regarding your subscription.

California
1 review
17 helpful votes
Follow Jessie N.
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Literally any other casting site is better than Backstage. Actor's Access is amazing and so is Casting Networks- they have legitimate projects, they check who's posting beforehand and their customer service is truly helpful. Backstage allows projects that have not been checked yet to publicly post. I've had so many unprofessional experiences and interactions on Backstage and since sharing this with more people, have been told by those more experienced than me, that Backstage is a total waste of time. I think it used to be good back in the day, but now it's associated with non-professional postings and roles. They also automatically enroll you in a following year after signing up, just like a really bad gym membership, whereas after each year, Actor's Access does not charge you, they contact you to let you know your year is ending and to see if you would like to renew. You can find the same postings and better on AA and CN.

Date of experience: January 15, 2020
Richard B. Backstage Rep
over a year old

Hi Jessie,

We’re sorry to hear that you’ve had experiences like that in the past. At Backstage we try to provide access to all types of casting opportunities ranging from roles for the beginner to the experienced, and look to get them in front of actors ASAP. Generally, all notices on Backstage are reviewed and go through a vetting and approval process by our Casting Team. If there is ever a particular casting notice on Backstage that you would like to verify before our Casting Team is able to, you are always welcome to reach out to the Customer Support Team (at customers@backstage.com) and we'd be happy to investigate further. We’re also happy to help you with any billing issues you encounter.

Michigan
1 review
8 helpful votes
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As a producer rather than an actor, this website used to be amazing until recently.

Customer service WILL NOT respond to you. If they send you an email asking something, they'll pretend that they never saw your response. It seems like a big mess, where multiple people are sending you emails, but they never go back and read the whole conversation.

If you're someone looking to cast people for a job, Backstage is not the site to use.

Date of experience: October 4, 2022
Richard B. Backstage Rep
over a year old

Hi Jimmy, I'm sorry to hear that you've had an unpleasant experience using Backstage. We're disappointed to hear that you did not hear back from our Customer Support team, as we pride ourselves on answering emails within 48 hours - even with a busy workload. Can you email us again at customers@backstage.com with the subject line 'Sitejabber' so we can investigate further and resolve this issue for you?

Overview

Backstage has a rating of 2.6 stars from 291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 3rd among Talent Agency sites.

service
63
value
61
shipping
3
returns
6
quality
60
This company responds to reviews on average within 1 day
+21