Back MarketReviews 1,554

I've had three transactions through Back Market. The first, an iPhone 10, went without a hitch (as advertised, great condition, good deal). Recently, however, I tried to purchase a MacBook Air for school for my daughter. It was listed with an i7 processor and 8gb RAM. Only after admiring its very nice condition and setting it up completely did I check and realize it was an inferior i5 4gb machine! OK, I'll return it and get a replacement. None that matches those specs available. Then wrong shipping label sent to me (discovered at USPS counter, where I'm told insufficient postage AND incorrect address), then a second trip out, this time to FedEx. Then h e to order less-than-ideal replacement in only good condition from different seller also on Back Market because that's all there is ("here's 5% off for the hassle," says Back Market…ugh, thanks? That's $17, people), which arrives and—guess what?—SAME freaking problem! Go through it all over again. And school starts. No laptop, just LOTS of frustration and time wasted. Can I speak to a supervisor? Supervisors have been "informed." No access to them for me. Clearly a problem with Back Market's listing interface, but they don't want to hear from me.

Caveat emptor! You may get lucky with your seller on this platform and not need the help of Back Market's customer service (which you pay $1.99 for per transaction, btw)…but if something goes wrong, they send you lots of cheery emails but do PRECIOUS LITTLE to remedy your problem or make it right. It's up to you to spend your time fixing it. Be ready for frustration!

Since my first purchase about a year ago (a Late-2013 Macbook pro in GOOD condition that arrived in PRISTINE condition (shown in 1 picture)), it has been nothing but love and shameless promotion to friends. Backmarket has now provided me w/ 2 incredibly refurbished laptops (the second, a 2017 macbook pro, shown in a second picture) for insane deals, and I cannot speak enough to their value, commitment to customers, and consistency. Love them and everything they stand for!

Buyer beware!
I bought an IPhone 11 from Back Market a couple months ago. The product took over 2 weeks to be delivered. When I unboxed it the screen had several large deep scratches on it. The item description on Back Markets website stated "no visible scratches or damage to screen."
I filed a complaint with their customer service that they brag about non-stop while you are using the Back Market website. Nothing has come of it, they have my money and could care less about after sale service.
I guess the moral of this story is that you should be aware you are buying 2nd hand goods off this website. You are basically rolling the dice on what the condition of the item actually is. These are all independent sellers and Back Market has no form of quality control. They try to ease your mind by promoting customer service, but in the end their customer service department is just a computer sending you generic messages that lead nowhere

Excellent used iMac but low quality, aftermarket keyboard and mouse with click wheel. The iMac is in excellent condition and runs perfectly. However, the aftermarket keyboard and mouse are made of low quality white plastic and requires AAA batteries which cost more to run than AA batteries. Also, did not receive my 5% discount after having to cancel previous orders which changed specs after the purchase was approved. Was sent a duplicate discount code rather than a new one and was not honored at checkout.

The phone was indeed in excellent condition as per advertised. It looks new with no scratches. Packaging was also very good.

TekReplay would not honor warranty on phone battery because screen protector was cracked, phone itself was excellent condition. Provided documentation and photos to back market and customer service was a joke.

This seller treat customer extremely bad. I brought excellent condition. The screen just turn off for no reason. There is no sincere apologies from either backmarket or this seller. I ask for a complete refund, they keep give me troubles for my initially payment. The seller said i can't get the full refund because i forgot to put my charger and adaptor into it. However, the charger and adaptor is only worth 6$ on amazon. They charge me 20 dollars for it. Plz do urself and favor, don't waste ur money and energy to even purchase on this website. Backmarket should be ashamed its own stupid policy. Go to amazon instead of here plz.

I must say that I'm pleased with the way that Back Market handle the transactions. But, I think Back Market should do a little more to inspect or to ask the sellers to post a true qualification of their products. I bought an "EXCELLENT" Macbook Pro and I got a scratch screen frame product. The seller should post more pictures for the buyer to see and notice any deform or issues that the products may have.

This site/app has amazing deals even for refurbished products. Extremely underrated and god tier customer service. Definitely going to shop here first from now on.

I switched to a windows laptop a few years ago when my last MacBook died. I hated it, but powered through. I finally had enough of the long boot times, glitches, reboots, and yearned to be back to a Mac. I took a gamble on a refurbished MacBook Pro since the new ones were out of my budget. I purchased a "good" 2015 MacBook Pro 15", and it is in much better shape than I expected. It looks great, works great, and I am a very happy camper now!

I bought from here because of the year warranty. I thought that because I was buying a refurbished used phone, that a website with a warranty program would be my best bet. Well my touch screen stopped working out of no where on Saturday of this past week, and now as of Thursday I have had no resolution. I've contacted back market and they just tell me to send the device back to the seller and the seller has to give me a refund. Why would I send my device to a company that isn't answering me? So I can be out of both the money I spent and the device...? Nothing about it makes sense

This is the ONLY website I trust for my electronics. So far I've purchased the iphone 11 and the Mac laptop and I'm VERY pleased. It looks great and works perfectly. I plan on buying my next three iphones here for my children. You can't beat their prices.

I I did a lot of research who I decided to buy this Samsung Galaxy S10 phone I was very skeptical of buying a refurbished phone but I was pleasantly surprised when I unboxed my phone it looked like a brand new phone and it works great I would definitely recommend back Market to all my family and friends Great Vine experience

Great follow through! Customer Service is awesome and involved from the get.
This Google pixel 2 is the best phone I ever purchased and I got it through back market at a great price I could have not afforded this phone at a "new" price but it's just as good as brand new! Great condition. Sleek and super fast with no scratches or blemishes. Thanks backmarket. I definitely recommend checking out back market before buying new! You'll save so much. And with a 30 day guarantee, there is nothing to lose! Black market is backing up their game and have earned my business for sure

I am pleased with you guys promptness my laptop is pretty much scratch free and was very simple to set up!

The service and product were wonderful. We could not even tell my husbands watch was refurbished. We have been needing to upgrade our laptop but hate to pay the price of a new one so plan to purchase one from here very soon!

Love it. Got it earlier then expected in working condition. And no problems that I have had so farther.