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Back MarketReviews 1,554

3.0

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Back Market Reviews Summary

Back Market has a rating of 3 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Alabama
2 reviews
0 helpful votes
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We are very pleased with the MacBook Pro we ordered from BACK

Date of experience: September 17, 2021
Michigan
1 review
1 helpful vote
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Amazing Experience
September 17, 2021

From the start of my purchase I was kept in the loop concerning the status of my order. Delivery was super fast, and the 2015 Macbook Pro 15.4 inch laptop ( Koala Stash) that I received exceeded my expectations. Only a few small scrapes, laptop is in near mint condition. I ordered "Good" condition and am very pleased. Running ArcGIS Pro software on it and other programs and have had no problems whatsoever. Will definitely order from Back Market again.

Date of experience: September 16, 2021
Arkansas
1 review
0 helpful votes
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Very Easy Set Up
September 15, 2021

My granddaughter saved her money for this phone. She was so happy when it arrived so quickly. Immediately she was disappointed as the screen appeared to be warped as it would not set into the phone as it should. It was not all that visible but very susceptable to getting dirt etc. inside. We got her an otter box that would cover it and it is not noticable at all but she did expect better than she got. There were a few scratches but we knew it was refurbished but the screen should have fit on the phone correctly. Because she needed a phone, we kept it rather than sending for a replacement and were able to protect it with a good otter box. All in all she was happy with the way it worked.

Date of experience: September 15, 2021
New Jersey
1 review
0 helpful votes
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Victim of Product Switch
October 14, 2021

BEWARE! The seller sent me products (2 phones) that were different than what I ordered without prior notification. When I complained to Backmarket, they were very nonchalant about it and said you can return the items if you want.

While this is underhanded, it would normally just be an inconvenience except if you are in a situation like I was in where I desperately needed the phones I ordered. I ended up having to keep what I didn't order because they weren't willing to work with me to find a solution that could work for my situation. Needless to say, I will never use backmarket again. Also, stay away from the seller IAW.

Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Colorado
1 review
0 helpful votes
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Cheap, fasst, good quality
September 14, 2021

This came in fast the order came in fast and it looks so good and i never had an issue ive gotten 2 phone from back market now

Date of experience: September 13, 2021
New Hampshire
1 review
0 helpful votes
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IPad6
September 13, 2021

Can't say enough good things. The iPad arrived on time, and in excellent condition. Have used it for a couple of weeks now... working perfectly. Two thumbs up... no, three...

Date of experience: September 12, 2021
New Mexico
1 review
1 helpful vote
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It's okay
October 13, 2021

I love the idea of buying refurbished and I was dubious. When I ordered on back market I decided to go with the excellent quality. I feel it wasn't excellent. Small dings and dents, wear along the front edge, the computer wasn't loaded with the most current OS. And the other day in the sunlight I could see internal cracking in the screen( which is hard to photograph), like whoever had it before would recklessly pick it up by the screen, bending it. When I didn't think I could update I was going to return the machine until I fixed the problem. The return rigamarole is a handful. So since the cracks don't effect the screen and it's working fine I'm not jumping through the hoops to send it back. Wasn't "excellent" condition but works fine now. Excellent price for what it is. Glad I could keep some tech from the landfills.

+1
Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
Massachusetts
1 review
1 helpful vote
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Awesome product for a fraction of the price of new
September 13, 2021

The iPad pro I ordered is pretty much new (terrific quality)... at pretty much half price compared to new. Shipping was terrific; had it with me next day. Ordered another ipad and a phone as gifts after being so impressed with my initial purchase. I'll definitely be back for more. Haven't had a chance to deal with customer service of test returns.

Date of experience: September 11, 2021
Texas
1 review
0 helpful votes
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Good Quality Product
September 13, 2021

The fact that a warranty was offered on a refurbished product sold me. My Mac book air looks brand new and it functions well.

Date of experience: September 11, 2021
California
2 reviews
0 helpful votes
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I love buying refurbished Tech items! The list includes this Del PC on which I am writing my review. This review is for the iPhone XR I just purchased on Back Market. Absolutely as described and working just fine tank you. So other tech items I have purchased refurbished are iPod, 2iPads, 2 iPhones and other Dell PCs. I have give some as gifts and upgraded over the years.
Getting refurbished for me is the way to go and so far all have performed as good as NEW. By the way I am not a techie just an 82 year old dude who likes to save $$$

Date of experience: September 10, 2021
Michigan
1 review
0 helpful votes
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I've purchased two items from Back market and both of them more in excellent condition. Customer service has been wonderful not only from back market but from the individual sellers as well. I have nothing but good things to report!

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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Apple Watch Series 6 - Back Market is AMAZING!
September 10, 2021

I was so thrilled to receive my Apple Watch - Series 6 which I purchased from Back Market. Any concerns I had about buying a professionally refurbished piece of technology were immediately erased when I opened the box. It was perfectly packaged, was in beautiful condition, and operated exactly as it should. I've had it for several weeks now and I totally love it. Back Market and the professionals on there doing the refurbishment are really excellent, their customer service is on point, and the value for money and quality cannot be beaten. I will be a Back Market customer for life, and frankly with quality this good I may not buy new again. Why pay the unnecessary markup everywhere else?

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Date of experience: September 9, 2021
Tennessee
3 reviews
0 helpful votes
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Wonderful Dell laptop!
September 7, 2021

I received this last Friday and it is just like new! I know it is refurbished but it feels like new. Thank you so much for offering this resource and the others on your pages because there are more of us out here who can't afford "new" Apple or Samsung or even Dell's. I am very satisfied with my purchase and I've recommended your site to my son if he decides he wants a like-new iPhone or Samsung or a laptop.

Date of experience: September 6, 2021
California
1 review
0 helpful votes
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Pixel 3xl
September 5, 2021

I have a great experience with back market team, I highly recommend giving them a chance. Great communication and customer service... Keep it up Back Market

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
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Back Market is literally the most genius concept ever to be physically manifested regarding refurbished electronics. Tired of not being able to afford the latest and greatest gadgets? I'm almost certain that you'll be able to find it on this website, or definitely something comparable. Their items are given a "grade" solely regarding the physical appearance, however all merchandise is fully functional! More times than not items come looking virtually new regardless of grade selection.

Date of experience: September 2, 2021
Utah
1 review
0 helpful votes
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I loved it!
September 3, 2021

This was an awesome website! I got an almost new computer for the price I wanted to spend on a new one. It looks good and works well! It came sooner than expected as well!

Date of experience: September 2, 2021
Texas
1 review
0 helpful votes
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Got a really nice coffee maker real cheap 10/10
Most stuff is nice and the flash sales are a grab, worth every penny.

Date of experience: September 1, 2021
Florida
1 review
0 helpful votes
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I'm not a person who can afford the big pricey things in life. Frankly, I'm of the middle class slowly becoming the poorly middle class. However, I still got a nice phone with a price truly in my ballpark. ( I love baseball). I learned about back market through a friend. She weren't wrong... Thank you for your service, cutesy emails and keeping a smile on my face. BTW your good phone rating was really great.
Kathy Warren

Date of experience: September 1, 2021
Texas
1 review
0 helpful votes
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Worth it!
September 2, 2021

I purchased a Mac for myself & an Apple Watch as a gift. There are a few minor dents on the Mac & the number key 0 doesn't work but i can just use the digital keyboard. It's not a big deal especially for the price. The Apple Watch works great & looks new! Overall I'm very happy with my purchase.

Date of experience: September 1, 2021
Florida
1 review
0 helpful votes
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Great Sales Experience!
September 2, 2021

I was nervous about buying used electronic device online for fear it would be locked by a device manager or previous owner. I went ahead and jumped in and bought an iPad mini for my FIL. It came packaged very securely! And it looked brand new. It works perfectly! He loves it! I love Black Market

Date of experience: August 31, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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