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Back MarketReviews 1,554

3.0

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Back Market Reviews Summary

Back Market has a rating of 3 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Florida
1 review
0 helpful votes
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Quick Replacement Phone
September 27, 2021

To keep things short and sweet. I needed a replacement phone, the battery on my previous phone was dying rather quickly. After browsing a researching I found a suitable replacement by Back Market. They delivered the product on time, with no issues whatsoever.

Date of experience: September 26, 2021
Nebraska
1 review
0 helpful votes
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Zero complaints, fair price plus speedy shipping. Would recommend and use this conpany again for certain. Thank you.

Date of experience: September 26, 2021
Illinois
1 review
0 helpful votes
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Awesome
September 27, 2021

I was originally impressed with the value. I was more impressed with the level of communication and follow up. I will purchase from this company again. Thanks

Date of experience: September 26, 2021
Massachusetts
1 review
0 helpful votes
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Excellent Refurbish Job!
September 25, 2021

Everything came as expected, I chose excellent quality and that's how the phone came! Fast shipping as well, will definitely be using again.

Date of experience: September 25, 2021
Colorado
1 review
0 helpful votes
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Great!
September 25, 2021

Great website to buy from, great delivery and packaging, the only reason I don't give a 5 stars is because I requested detailed information by email and haven't received it.
Great prices too! I highly recommend it

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Great service
September 25, 2021

I was super pleased with how fast my ps4 pro got here. Works great. I would highly recommend their services to others.

Date of experience: September 24, 2021
Florida
1 review
0 helpful votes
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Great place
September 25, 2021

Awesome service with a great price for the product. Will be purchasing from them again. Computer works great.

Date of experience: September 24, 2021
Georgia
1 review
0 helpful votes
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Iphone XR
September 25, 2021

Refurbished is DEFINITELY the way to go.
The phone arrived in just a few days and the condition was better than was promised. I couldn't even tell the phone had ever been used. The 1yr warranty is what sold me. How could I go wrong with that? I will purchase again... soon. Thank you backmarket

Date of experience: September 24, 2021
New York
1 review
0 helpful votes
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100% satisfied
September 25, 2021

The transaction was was quick. The tablet was in perfect condition and the price was unbelievable! Thank you

Date of experience: September 24, 2021
Texas
1 review
0 helpful votes
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I purchased a iPhone 8Plus. It was great and then it stopped charging. I contacted Back Market and they took care of my issues the same day with a replacement. I love this company and have talked to several people about it.

Date of experience: September 24, 2021
Maine
1 review
0 helpful votes
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I really wasn't crazy about buying something refurbished. But, I had nothing to lose! And I'm so glad I did! It took no time to arrive and it looked brand new! So far everything has been great

Date of experience: September 24, 2021
Nebraska
1 review
0 helpful votes
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New Samsung Galaxy
September 24, 2021

The S10 we purchased was in excellent condition as stated and is working great. Saved me lots not purchasing the latest and greatest phone for one of the kids.

Date of experience: September 23, 2021
Texas
1 review
0 helpful votes
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Amazing service
September 22, 2021

At first I was skeptical about buying the products and how they would come but after buying and receiving the product as advertised I really enjoyed it and I still use the product now

Date of experience: September 21, 2021
Texas
1 review
0 helpful votes
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AMAZINGLY JUST LIKE NEW!
September 21, 2021

I am amazed at the quality of my "new" refurbished Note 9! I admit I'm a bit tech-challenged & must rely on family, friends and acquaintances to guide me through the techno "maze". After my own Note 9 completely crashed, I woke up. Gone. Everything just gone! I began spiraling as though I were a modern day "Alice in "Horror"land" trying to navigate the "rabbit hole" of diverse technology... I just wanted my phone back. Just like it was. But alas, it was not to be. After what seemingly was turning into a major catastrophe. My "Cheshire" cat appeared in the form of a local whom I now fondly refer to as "My Tech Guru". He guided me straight to BackMarket to find a suitable replacement. I was a bit apprehensive at first but then impressed by the fact that this is a win, win! I love the idea of re-purposing & refurbishing, the price is reasonable & affordable. & you stand behind your work! Ah! A company with integrity! I received my "new" (you would never know refurbished) Note 9 from you guys a few weeks ago (like unbelievably quick!) and I am happy to announce that all is well. I completely avoided the "Mad Tea Party" and came out of the "Rabbit Hole" practically unscathed! I am telling all of my friends & family to be sure & check you guys out before buying another phone! Thank you for a great product and creating an awesome company! I highly recommend!

Date of experience: September 20, 2021
Illinois
2 reviews
0 helpful votes
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AWESOME EXPERIENCE!
September 20, 2021

You guys as well as the re-seller were outstanding! The communication from you both - the speed at which the MacBook arrived - and the condition itself... OUTSTANDING. This was my 1st purchase with you guys, and I can't thank you all enough -- If I could give you 10 stars I would.
Sincerely-
Jeff

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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SAMSUNG S9
September 19, 2021

Everything very well, well packaged, fast shipping, and the product has met my expectations, thank you

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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Amazing Job
September 19, 2021

I'm not a person who can afford the big pricey things in life. Frankly, I'm of the middle class slowly becoming the poorly middle class. However, I still got a nice Mac Mini with a price truly in my price range. I learned about back market through a friend.

Date of experience: September 19, 2021
Maryland
1 review
0 helpful votes
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Beyond satisfied!
September 19, 2021

Back Market exceeded my expectations! I purchased an iPhone 8 in " good condition " at a VERY reasonable price… I totally expected the phone to come with a few scratches and/or minor cracks on the screen instead the phone came looking BRAND NEW! I can't find anything wrong with it! Everything works as if it were a brand new iPhone. I am beyond impressed and will be returning to purchase more items soon.

Date of experience: September 19, 2021
Belgium
1 review
0 helpful votes
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Waste of your time
October 19, 2021

It's my first time and my last time using this platform - Back Market, I was skeptical at first about this website but I saw the reviews are quite high so I thought to give it a try, and I totally regret about it!

I bought a:
Imac 27 (2017) 5k i5 3.8ghz 128 + 2tb 32ram
And I have received:
Mac 27 (2013) 2k 3.2 ghz 120gb 8gb ram

And I requested to get the correct product and they said they will contact the seller and then never get back to me, meanwhile rushing me to send the wrong product back and send back my refund, end of the story. I hope this review is helpful for other people!

Date of experience: September 19, 2021
Texas
1 review
0 helpful votes
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I was very skeptical about BackMarket at first because of Reddit user's experiences but I got a bonus at work so I decided it wouldn't hurt to try. It definitely exceeded my expectations. Everything from the excellent condition (what I paid $ for) to the free fast 2 day shipping! Amazing and definitely would recommend. Buyer I purchased from is Cellfeee. I also purchased a galaxy s10e for my older dad and he absolutely loves it. I think the trick is to get everything in excellent condition to get your money's worth.

Date of experience: September 17, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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