On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Back Market has a rating of 3 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.
We monitor reviews for authenticity
To keep things short and sweet. I needed a replacement phone, the battery on my previous phone was dying rather quickly. After browsing a researching I found a suitable replacement by Back Market. They delivered the product on time, with no issues whatsoever.
Zero complaints, fair price plus speedy shipping. Would recommend and use this conpany again for certain. Thank you.
I was originally impressed with the value. I was more impressed with the level of communication and follow up. I will purchase from this company again. Thanks
Everything came as expected, I chose excellent quality and that's how the phone came! Fast shipping as well, will definitely be using again.
Great website to buy from, great delivery and packaging, the only reason I don't give a 5 stars is because I requested detailed information by email and haven't received it.
Great prices too! I highly recommend it
I was super pleased with how fast my ps4 pro got here. Works great. I would highly recommend their services to others.
Awesome service with a great price for the product. Will be purchasing from them again. Computer works great.
Refurbished is DEFINITELY the way to go.
The phone arrived in just a few days and the condition was better than was promised. I couldn't even tell the phone had ever been used. The 1yr warranty is what sold me. How could I go wrong with that? I will purchase again... soon. Thank you backmarket
The transaction was was quick. The tablet was in perfect condition and the price was unbelievable! Thank you
I purchased a iPhone 8Plus. It was great and then it stopped charging. I contacted Back Market and they took care of my issues the same day with a replacement. I love this company and have talked to several people about it.
I really wasn't crazy about buying something refurbished. But, I had nothing to lose! And I'm so glad I did! It took no time to arrive and it looked brand new! So far everything has been great
The S10 we purchased was in excellent condition as stated and is working great. Saved me lots not purchasing the latest and greatest phone for one of the kids.
At first I was skeptical about buying the products and how they would come but after buying and receiving the product as advertised I really enjoyed it and I still use the product now
I am amazed at the quality of my "new" refurbished Note 9! I admit I'm a bit tech-challenged & must rely on family, friends and acquaintances to guide me through the techno "maze". After my own Note 9 completely crashed, I woke up. Gone. Everything just gone! I began spiraling as though I were a modern day "Alice in "Horror"land" trying to navigate the "rabbit hole" of diverse technology... I just wanted my phone back. Just like it was. But alas, it was not to be. After what seemingly was turning into a major catastrophe. My "Cheshire" cat appeared in the form of a local whom I now fondly refer to as "My Tech Guru". He guided me straight to BackMarket to find a suitable replacement. I was a bit apprehensive at first but then impressed by the fact that this is a win, win! I love the idea of re-purposing & refurbishing, the price is reasonable & affordable. & you stand behind your work! Ah! A company with integrity! I received my "new" (you would never know refurbished) Note 9 from you guys a few weeks ago (like unbelievably quick!) and I am happy to announce that all is well. I completely avoided the "Mad Tea Party" and came out of the "Rabbit Hole" practically unscathed! I am telling all of my friends & family to be sure & check you guys out before buying another phone! Thank you for a great product and creating an awesome company! I highly recommend!
You guys as well as the re-seller were outstanding! The communication from you both - the speed at which the MacBook arrived - and the condition itself... OUTSTANDING. This was my 1st purchase with you guys, and I can't thank you all enough -- If I could give you 10 stars I would.
Sincerely-
Jeff
Everything very well, well packaged, fast shipping, and the product has met my expectations, thank you
I'm not a person who can afford the big pricey things in life. Frankly, I'm of the middle class slowly becoming the poorly middle class. However, I still got a nice Mac Mini with a price truly in my price range. I learned about back market through a friend.
Back Market exceeded my expectations! I purchased an iPhone 8 in " good condition " at a VERY reasonable price… I totally expected the phone to come with a few scratches and/or minor cracks on the screen instead the phone came looking BRAND NEW! I can't find anything wrong with it! Everything works as if it were a brand new iPhone. I am beyond impressed and will be returning to purchase more items soon.
It's my first time and my last time using this platform - Back Market, I was skeptical at first about this website but I saw the reviews are quite high so I thought to give it a try, and I totally regret about it!
I bought a:
Imac 27 (2017) 5k i5 3.8ghz 128 + 2tb 32ram
And I have received:
Mac 27 (2013) 2k 3.2 ghz 120gb 8gb ram
And I requested to get the correct product and they said they will contact the seller and then never get back to me, meanwhile rushing me to send the wrong product back and send back my refund, end of the story. I hope this review is helpful for other people!
I was very skeptical about BackMarket at first because of Reddit user's experiences but I got a bonus at work so I decided it wouldn't hurt to try. It definitely exceeded my expectations. Everything from the excellent condition (what I paid $ for) to the free fast 2 day shipping! Amazing and definitely would recommend. Buyer I purchased from is Cellfeee. I also purchased a galaxy s10e for my older dad and he absolutely loves it. I think the trick is to get everything in excellent condition to get your money's worth.
Answer: Bought a refurbed iPhone 11 unlocked, as a Christmas gift. It arrived and I had it activated. I had no problem with the phone. I went to Simple Mobil, and got their 25.00 plan. The phone is in great condition, works great, and I am happy with Back Market.
Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.