Since my first purchase about a year ago (a Late-2013 Macbook pro in GOOD condition that arrived in PRISTINE condition (shown in 1 picture)), it has been nothing but love and shameless promotion to friends. Backmarket has now provided me w/ 2 incredibly refurbished laptops (the second, a 2017 macbook pro, shown in a second picture) for insane deals, and I cannot speak enough to their value, commitment to customers, and consistency. Love them and everything they stand for!