Back Market

I bought an iPhone 13 Pro in December, 2023 that indicated the camera and the battery weren't original. Shortly afterwards, the device would randomly and unexpectedly reboot itself. Finally, after a few weeks, it stopped working all together.

Their refurbishers aren't allowed to use original Apple parts, but they don't tell you this. I am trying to get my money back, but I have doubts that'll happen.

Ordered an IPhone Pro Max rated as Good
I took this model for the great camera. Very disappointed to discover when I received it that there are scratches on the main camera lens!
I don't understand how the rating works at Backmarket.
I contacted the customer service who apologised and offered a 40 gbp compensation when the repair cost at Apple costs 199 gbp. A joke.
Disappointed and will not use their service again.

I ordered an unlocked Samsung phone. The phone did not work. The company has NO ways to get in touch - no working email, no chat on their website, no insert with retur instructions and order number in the package. I had NOTHING, except for the transaction record in PayPal. The help files on company's site were pages and pages of dross generated (I suspect) by an AI-assisted law student. My advise: go to brick-and-mortar store like Best Buy, spend $50 or so more on your contraption and save yourself frustration.

Currently refusing to refund money for an item that was lost in transit.

- After over a week for a 24hr delivery to arrive Royal Mail confirmed this item is considered lost
- Customer service confirmed a day on which action could be taken.
- Date arrived and customer service have continued to refuse to refund the money and engage in delay tactics - asking for id (no clue why) and a certificate of non-receipt (something they've created in spite of tracking and royal mail confirming the situation)
- Huge delays between customer service responses and constantly having to rehash the same conversations repeatedly.

Avoid at all costs

Phone shipped on time and in excellent condition. No scratches and battery life at 85%. Son is very satisfied with his gift.

I needed to replace an obsolete iphone. Back Market offered excellent refurbished phones. I was pleased with the website, the ability to look at different options and filter for my preferences. Once I chose my phone, it was easy to complete the purchase. The product I received was better than expected--really does look and feel new. Back Market followed-up in a friendly way at every step along the way.

After reading some of the reviews on here, I was shocked that my experience with Back Market was much better than the negative reviews make them sound. Granted, I selected a higher quality condition "renewed" Iphone XS rather than one that was "Fair" or "Acceptable" conditions so I paid slightly more than the lesser quality ones. I was hesitant about ordering a renewed or refurbished phone, but since I had a need to replace a much older cell phone I decided to give Back Market a chance.

Of course the only drawback is that the battery life isn't as stellar as a new Iphone would be, however it holds a very good charge throughout the day before needing to recharge unlike newer iphones.

I've had this phone for several weeks now without issues nor issues in getting the phone activated on my cellular plan as it is an "Unlocked" phone.

Bought a top rated laptop. Screen and frame damage. After 2 weeks of worthless email exchange i gave up. Buyer be aware... not worth buying from them.

Just bought my daughter a new/used phone. It was extremely more adorable than a NEW iPhone 13 or whatever. This phone is still relevant and in near mint condition. Honestly other than being an older model phone you can't even tell it was refurbished. She (23yrsold) absolutely loves it. Thank you. We did a trade in on her old phone and the delivery was quick and sending the old previous phone was easy. I received the money from trade in approximately 3day after sending it off. This is my 3rd purchase using back market

I bought a refurbished Mac book pro advertised as excellent condition, refurbed by "Omaha blue". Upon unpacking and booting up it failed to boot and gave an error message that the startup disk could not be verified. 61 hours and many messages via the "customer care portal" and I have yet to receive a response other than 2 automated emails stating help is on the way within 24 hours. I have now filed a complaint with the BBB, will I ever get a return label and my $1692.37
Back? Time will tell

I have purchased 3 Apple Watches, 2 iPads, and 2 MacBooks. They all work perfect. All of them in better condition than I expected. I even had to swap one of the MacBooks for a different model, with no difficulty. Do your homework, know what you want, then pick a condition you're ok with. I just wish they offered a verified discount for Veterans.

WARNING! WARNING! WARNING!
Do not buy from these people, they are thieves! I sent my computer in for a battery check under warranty and they sent me another computer without my consent. There was no proof of any inspection done. They didn't even swap the hard drive! What was supposed to be a simple battery swap or inspection turned into a nightmare. They copy and there rules and you can't negotiate or speak with a human. Total frauds!

The website states that they have your back. I guess they're referring to sellers only. I accidentally gave the wrong shipping address and have been trying to get the address corrected for well over a week now. The seller isn't responding at all and the only thing that customer service has done is to say that they will contact the seller on my behalf. I requested a refund and again the response was "We will contact the seller to let them know". I have no way to contact the seller directly and now customer service doesn't even respond at all. I will be contacting the bank and attempt to have the charges reversed because I have received no product or help from customer service.

The site may work great if there are no issues with your order, but there is no real customer service for buyers if something goes wrong.

Their products are more expensive than you can buy somewhere else. The only reason I bought from them is that they promised $199 for my trade in. When they received it, they only offered me $6 for a perfectly good phone

We both needed iPads (Mini) at the same time, bad luck as base price for New is $500 now! Since spending over $1200 was out of the question I started looking around and found Back Market. Research confirmed this company as legit, we decided on Excellent quality, 256GB, series and color. There's more info, battery etc about each item for sale. Both iPad Mini tablets are as advertised and work like new, mild scratches. Normal shipping time. No regrets purchase, our total $ was 1/2 price compared to new! Site is easy to navigate and we will definitely buy from Back Market again.

I've been very pleased with purchase my only regret is that I didn't find out about site or app earlier. I will definitely consider other products in near future.

This company took my money and did not provide me with a working product. They refused to return the item, provide a refund, or take responsibility for the false advertising. Avoid this company.

I wrote a whole dopenass review but the browser crashed and now I'm here. Anyhoo, it went more or less, I took a chance on this site I never heard of for refurbished electronics and in the end I'm extremely glad I did because I don't see the need to buy brand new anymore if I can keep from it. I got the same items I was gonna start a payment plan for through my phone company for a cool grand and I ended up finding what I was gonna get from there, here on BackMarket for less than 300$. It's way better and I got to pick the colors and model I wanted. I didn't have to stick with what they had left in stock like the phone company...highly recommend 10/10!

Fast shipping and great service. I am so thankful for this purchase! I would highly recommend ordering from Back Market. I've had this laptop for almost a year and there has not been any problems.

I've made 3 purchases with Back Market this far and each has been great. Each item arrived in great condition, most times in better condition than described. Great value for my money.

They gave me a turd emoji they're the ones that are s*** I had a brand new phone and I know it's worth some money I don't need to be treated like a God damn slave or some f****** s*** this is what I think about you back market and I'm going to pissed off customer to complain I've already gave you a bad review on Facebook I've warned everybody to stay away from you and nothing but a cheap

This was my first purchase of a refurbished phone and I was not expecting the level of quality I got from buying a "fair" graded phone at a really low price compared to a far more expensive "good" or "excellent" quality phone. No scratches or wear other than a tiny nick on one side and a back cover logo with worn paint. I am very happy with my purchase and will be buying another one for my wife soon.

Attempting to buy a used iPhone from them for someone's Christmas present. After Fedex made a delivery attempt, it turns out, according to FedEx, that *I personally* (NOT my spouse, roommate, other adult, etc.) but ME and only ME can sign for the package. I request FedEx to change the shipping address so it will come to my workplace and I can then sign for it, and they say that Back Market must "authorize" that change. 24 hours later, after typing messages and waiting several hours for a "response" each time, it's clear that whoever I'm dealing with there does not have the first clue on what the issue is or how to resolve it, and sends back some useless non-answer in "response" to each of my messages. No, you cannot call them. No, you cannot even chat with them. Just send messages into the void and then wait a few hours. I will never ever ever buy anything from these idiots ever again.