Back MarketReviews 1,557

They do an awesome job of communicating every step of the way. I know it can be a little nerve racking to make such a large value purchase from a "refurbish" third party company like Back Market but they have a 30 day no question asked return policy and a 1 year phone warrantee + you can add extra insurance if you want so there really is not much risk. Thankfully I never needed to return the phones because they were in literally perfect condition. Awesome way to save some bucks and still get top of the line phones. I got an iphone 12 mini and a galaxy s20 fe and both were in perfect shape cosmetically and worked flawlessly. Unfortunately the galaxy doesn't play nice with crickets network but that's a Samsung compatibility issue not back market's fault.

I've been using backmarket.com since2017, I've purchase 4phones(one Motorola and 3 apple phones) and one MacBook. They've been working perfectly fine. During purchase, I had missed numeric part of my shipping address several times, I contacted the customer service through message, they responded very quickly, and had that been taken care of right away. Gave them a thumb up! I barely write reviews, but really like to share my great experiences with backmarket.

As the world was relaxing into the wonders of iphone12, I finally made the leap from iphone 6 to 10! When I began the search, I had no idea the 10 was no longer readily available through my typical iphone sources. My online search, however, lead me to a path of nearly unlimited selection. I had somehow ended up in the "Back Market"! To my delight, the phone I desired was available as "previously owned" at the price of $400. (the XS 256GB cost $999 two years earlier... I'll take that savings!) When I placed the order I was thinking it was probably a scam... it was too good to be true! A week later the phone arrived looking brand spanking new with directions on how to add my sim card and get things rolling! It has been terrific and a smooth transition! I won't hesitate to go back to "Back Market"!

I have always had the same concept to recycle stuff that may be useless to one but very useful to others who needed it and it doesn't need to be new. That's the whole concept. Well, I just found one place to go if I need it.

So far so good. IPad came very quickly and looks great. I will definitely use back market again. A pleasant experience

I liked buying my refurbished iPhone 12 from them. It came looking brand new and working just great…and I enjoyed the correspondence with the sellers…phone was shipped out right away…I give a 5 star for there effort to save the planet in there company business. And there good product!

Customer service was great friendly and helpful, the Mac mini was is great shape, shipping and tacking wad fast. Would definitely order again.

The phone I got was always glitching And
Failed to work. When I attempted to send a broken phone they refused to accept it saying the warranty was invalid. I would advise people not to use this extremely unhelpful compaNy

I placed an order on April 23rd for a cell phone. Received email stating that order was received. Never received another email stating it was shipped. Contacted Back market and they said that my order had been canceled with no explanation as to why. My credit card showed order paid.
BAD BUSiNESS! Could at least told me that my order was canceled and reason.
Will never order from here again!
Unhappy Customer!

I, like so many others, was hesitant to buy a refurbished laptop. With some encouragement from my daughter and a bit of research I found Back Market. Their site was easy to use, understand and to order from. The order was made, the laptop arrived and the followup has been wonderful. I jumped right into using my new to me laptop and have had no problems at all. I highly recommend them.

Perfect in every possible way! Getting it for free at the instance that I placed the order would have been the only upgrade. Fortunately, I live in the real world. Thank you for your excellent service.

2nd Order: iPhone XR--another super deal, good quality, delivered on time, great customer experience--once again.

If you are waiting on trying this online shopping DONT DO IT! Don't wait! If you're hesitant about making a decision DONT DO IT! Go for it! Worries about quality and price? DONT DO IT! No worries here! After taking my iPad in to my local service center for a second time, my technician said there was nothing else he could do. My iPad was not going to be able to be fixed again. He actually recommended BACK MARKET to me. Said he would not ever buy at retailers only at Back Market. So, I gave it a try. Great product with excellent quality and awesome prices. Stellar customer service! I will make more purchases here in the future

One of the best experiences ever ordering online. Ordered the product one afternoon and it was delivered to my door step the next afternoon, Back Market did an excellent job keeping me informed of my order (from the time I placed it thru delivery). The product, a refurbished Dell computer started right up and has performed great. It is so good to do business with a company like Back Market who is so customer oriented,

Everything was kind of perfect about this order! Hard to believe, right? Well, it was. It shipped as fast as they promised and in amazing condition!

The iPhone I purchased on back market was in excellent condition and looked like new one. It checked out all the features. Also, excellent communication from Greg at back market as well as from the seller. I would certainly buy again from here and would recommend family and friends too.

I've bought 2phones from them. Each were flawless. I definitely recommend this site if your looking for a great phone and wanna save a couple bucks.