Back MarketReviews 1,557

Typical bait and switch... Do not trust Backmarket or Omaha Blue.

I ordered a MacBook Pro Retina 16-inch (2020)-Core i9-32GB-SSD 1 TB. I was sent a MacBook Pro Retina 15.4-inch (2019)-Core i9-32GB-SSD, 1 TB with a damaged screen. They stated that the ship had returned and that they would send you the correct item... as well as a $100 credit... BackMarket says they have you back and will even charge you a quality assurance fee. But if something goes wrong... they do absolutely nothing.

I finally decided to switch over to iphone and did a bunch of research till I found Back Market. I got a really good deal on an iphone 12 and decided to buy it. I was so excited for my phone to come in only to get notified the next day that my order had been canceled due to the company having issues sycronizing their stock. Whatever that means... Anyways I ended up having to go directly to Apple to get my phone and yeah, it was more expensive but I rather pay more and have reassurance that my phone is going to come in.

I first ordered a Samsung galaxy s10, it was just like new worked perfectly! I was so happy with my purchase I next bought an ipod mini, once again it was perfect, just like new! I am now going to purchase a new phone for my husband... The value and quality are great!

I'm so pleased with the Macbook we received from Back Market!
First, the Macbook was a birthday gift for our daughter, so we didn't open it right away. When SHE finally opened it, we were very pleased to see that it was exactly as promised - only a few, hardly noticeable scratches on the bottom. Otherwise, it looked basically new and it works great.
The only constructive feedback I have is that the computer wasn't returned to factory settings, which was a little weird. I don't know if the name/user information that was on the computer was the original owner's because he didn't do so, or if it was a Back Market technician's. In either case, it was a bit strange at first, but we worked through it without issue. If nothing else, it was a good reminder for our family to return our electronics to factory settings before selling/donating them.
Overall, this has been an outstanding experience and we couldn't be happier. We'll definitely shop Back Market again.

After 3 attempts to deliver, and FedEx never left slips when they came, the package was returned, what a waste of time! I have about 5 packages a day delivered safely to my home but they made it impossible to update or accept responsibility for having the package returned to me. Even when trying to contact backmarket.com they made it as hard as possible, will never order from this company again.

We were able to find the phone that we wanted to replace the one she lost in the lake very quickly and at a great price. Actually paid far less for this replacement than I did for the one she lost that was also a refurbished I-Phone of the same model.
The replacement was in better condition than advertised. It looked like new and works like new.

She and I could not be happier.

William Roos

Really like the website, robust navigation, responsive, easy to use. Really best-of-class communication after order placed and during any necessary follow-up.

Ordered Apple 4. Arrived through fed ex very promptly. I live in rural Colorado so that is rare. It came in a package that looked like new and phone looks new. I love it! Would highly recommend Back Market. I paid $150 for everything

Ordered and received a Lenovo X1 Carbon laptop. Was in very good condiiton and worked well. Shipping was quick and arrived as advertised. Thank you to Back Market company.

Refurbished phones that are of good quality are usually hard to find. I am a student that was looking for a cheap yet great quality and the options I had were really limited. Back Market, which is an apple refurbish market was the place to go as they had great prices and had overall good quality reviews. I am happy that Backmarket fulfilled their end of the promise by making sure the quality of their sellers are up to standards. The iPhone I bought was overall great, no scratches and great battery health. They really went beyond expectations. Thank you Back Market <3.

Description matches the product. Great working laptop that offers a variety of fun for hours. The storage space is still plenty for loads of pictures, videos, etc.

Purchased a refurbished MacBook Pro from Backmarket. Moved up 7 years from my previous MacBook to a unit with the ability to upgrade to the latest load wtth more memory and hard drive space. Works like new and holds a charge all day. I couldn't be happier. Will always purchase my electronics from BackMarket from now on.

When technology leaps forward, manufacturers go wild making more and more stuff then the old stuff gets thrown away. BackMarket takes the old stuff and refurbishes it to make it almost like new for a new owner. The product I received in just 3 days was as close to new as I could have wished and instead of paying bleeding-edge prices, I got it for less than a single night in a mid-range hotel. Plus, it didn't go into a landfill! All those resources used to make it get to be used for more years than the manufacturer could have ever expected. I love this company and their vision! (and their refurbished electronics!)

During my first time using this company, the service has been top-notch, they respond quickly to questions, and the product I ordered was just what I needed. Even though I had an issue when I got the phone, it did not make think any less of the company as it is understandable given the challenge of finding parts and people to work on issues due to shortages.

Hey potential buyer I too was hesitant to purchase products from this platform. I researched the products, read reviews and said no way I can purchase apple products at these prices. I gave it a try ordered an 21.5 inch IMAC and I am extremely satisfied with the product and the outstanding customer service.

Also, if you're concerned about purchasing items and need to return it from some reason, they handle that too. The website is easy to access and the response time is fairly quick. I highly recommend Back Market for your electronic needs.

Go ahead order place that order you won't regret it. - Happy Customer!

Bought a pixel 5 for a little over $300. Was very clear about expectations. I chose to buy in "excellent condition" I believe. I've yet to find a single flaw. 1 year warranty too so I can't see this going wrong.