Back MarketReviews 1,557

I ordered an Apple Pencil and it came in original packaging and works like brand new. They provided tracking and great communication. 10/10 will be purchasing all my future electronics through them

Highly recommended and will not hesitate to order from Backmarket in the future. Lots of follow up to make sure I was happy with purchase.

I'm very satisfied with Back Market service and the product I have bought is pretty good. Recommended

I saved hundreds of dollars by buying refurbished from Backmarket. They have a huge selection, and they ship quickly. I've bought 2 phones from them now, and plan to buy more stuff!

Phone was in great shape and exactly what was offered. Automated service was excellent and I would buy another product from BackMarket in a heartbeat!

Everything was in great condition, as described and I am 100% satisfied with my purchase. I will definitely shope on Back Market next time I am looking for good refurbished electronic devices.

I bought the Iphone 12 pro fair, a little scare because I am not from this country so to return it is not an option for me, but oh my! When I receive it it was so perfect. Only a tiny line in the screen but you cant tell is there. I did the phonecheck and it is just perfect!

I'm soo happy, the phone is unlocked and I can us this everywhere in the world, the is in Africa right now but it's work powerfully! I will contact to you for buy another one!

God bless you

Save your time and money as there's no guarantee of good product and refund is not guaranteed neither. I bought an imac and received it earlier than expected. To my surprise they sent me a wireless mouse and wired keyboard neither which were the mac ones (I suppose that is mentioned somewhere on the website.) Problems begun when the mac took over ten minutes just to START. Then after turning my device on I realized the wifi would not stay on for longer than 5 minutes and eventually that number decreased to a minute. I'd turn it on and the wifi would turn itself off automatically. I have over 9 devices in my household, including laptops and tablets, none of which ever experienced any issues with connectivity so very clearly the issue was the mac itself. When I returned the device, somewhere along the way of shipping apparently a dent was made on the mac and the corner was shattered and when asked for solutions they just said they would send it back to me and wouldn't even contact the carrier for a claim. The only reason why I returned the item in the first place was because the wifi was not working. Who sells a device in 2022, without a working wifi? ALSO BEWARE of Back Market's "Free return". While the item was shipped to me using FedEx I was provided with a USPS label for returns and to my surprise when I made it to the post office I had to pay $102 to send the item because the label provided by back market only allowed items that weighed at most 14 OUNCES. When they knew just the mac itself weighed 5KG! Still got no solution, no offer of repair, no refund. All I did was lose $500 in total. Save yourself the headache and the $$ and just go and purchase something from Best Buy or Apple themselves. Seller was SPRY by the way.

I was very skeptical about ordering a refurbished phone. So far I must say the phone works fine and looks like new. It was a upgrade for my husband. We've had the phone since Feb 2022. I am kicking myself for paying insurance on my phone. Now that it stopped working.My deductible is a smidge less than a back market phone, not to mention the monthly fee I've been paying. Would recommend Back Market to family n friends. Love Greg's laid back ways! :)

Amazing my iPhone looks brand new sorry I couldn't put a picture my grandson got and I haven't seen him since! He's so in love with his gift

I was nervous ordering a used iPad, but I have no regrets. It is perfect! It arrived exactly as described.

I bought a MacBook Pro M-1 chip three weeks ago and it arrived within two days. I was impressed with the ordering process and delivery time. Three days ago on one of the lightning ports stopped working. This of course is not a critical issue but still needs to be addressed so I contacted the "seller" via Back Market's website. Her name is Koala Stash. I have sent four messages to her and have not received any response. It has been about six hours. Apparently Back Market is just the broker for the equipment that is refurbed by many other sellers. After talking with customer service at Back Market, I was told that I need to wait longer for the seller to respond. Once that happens (hours, days weeks!) then I should send the computer back and wait for a replacement. My business is consulting and I need the computer hard drive info to service my clients on a daily basis. I asked them if they would send the replacement and I would migrate the hard drives so that I don't lose my data and programs, and then send the damaged computer back to them. They said "that's not how it works." I would warn everyone that even though the warranty is pretty clear this company can interpret its execution anyway they want. Buyer beware!

It was great experience this was the second time I had bought items from this web side I will surely buy more

Definitely will buy from this company again. I would rather buy refurbished than new. Great communication.

I recently purchased a 21.5" iMac for my son and it arrived quickly and very well packaged - as sound and protected as any original Apple box! In addition, my 'good' rated machine arrived in 'excellent' condition - very pleasantly surprised. I would definitely order from Back Market again.

I like my purchase it was in good shape and works like brand new I am very happy it looks and works like as good as new. I really like this company.

They held up their end of the deal. I it a samsung 9. I found out that there is a factory battery issue. But the phone looked good as new, and functions perfectly for the specs. I'll happily do business with these folks again!

I really wish I would've discovered back Market sooner. They have such great refurbished products and prices. Customer service and responsiveness is on point. They truly make sure the consumer has a pleasant and satisfying experience. I have purchased numerous products and have no complaints whatsoever. They make sure if you're not happy with your product then there's a resolution, either a repair, exchange or refund. Everything is simple and straightforward as far as purchasing or returning. Delivery time is fast. It's really your moneys worth. Prices are great.