I have been buying from BackMarket over three years. Probably a dozen devices, and if there is ever a problem, the seller gives excellent satisfaction (with one small exception concerning a power supply). I will keep buying from them as the quality and service are quite good.
Hi recently purchased a desktop from BackMarket and I am really impressed with the product quality, shipment, packaging and online options. I will definitely come back and also refer my friends. My only suggestion is to add few filters to the product page and also add few technical specifications or a link to the original product specification will do. I had little trouble to understand whether my desktop has inbuilt Wifi, bluetooth etc which was not available as part of product details.
But kudos to your team and once again I am really really impressed with my purchase experience.
Bought a new iPhone from these guys. They sent me a really old crap one even though I bought the excellent grade phone.
I suggest you save your time and your money. This is a 100 percent scam service they're running.
They will con you out of your money and then torture you to get it back.
BEWARE! Don't be a fool like me!
I ordered a Galaxy phone with condition "Excellent". I've had it for a few weeks now and found no issues. Battery life doesn't seem different from any new phone I've had. The screen had zero defects. If I look closely I can see some minor scratches on the SIM cover but that's it. I can't comment on customer service since I didn't need any.
I was nervous ordering a pre-owned phone off the internet, but I could not be happier with the results. Excellent website, quick shipping, great phone, at a fraction of price for new. My husband proceeded to order a phone from Backmarket and has the same sentiments. Thumbs up all around! And great way to recycle :)
I bought my used phone listed in fair condition. I can't find a scratch on it. The battery life and operation of it are flawless! It came (unlocked) and I swapped my sim card from my old one and didn't need any help getting it setup myself. It was easy! I'm very pleased with my purchase and phone. In the future I will look at Back Market for my electronic devices first. Thanks
I was surprise to see the iPhone was in pretty good conditions. Didn't have any scratches and after the activation worked perfect, I am very satisfied with my purchase and I recommend to try it out. The Delivery was late for a couple days but the entire time I was getting updates. I was able to wait since I still had my other broken phone working. I think for the price, it worth the try and I definitely coming back to get my next phone here!
I was nervous about buying used electronic device online for fear it would be locked by a device manager or previous owner. I went ahead and jumped in and bought an iPad mini for my FIL. It came packaged very securely! And it looked brand new. It works perfectly! He loves it! I love Black Market
I would like to begin that most of us, are somewhat skeptical buying from websites like this, due to the fact that it can lead to trustworthy sellers, quality of the product, reputable sources etc. I found that not only do they satisfy the criteria and mission they continue to pursue is more than reassuring to me, but the mere fact that they will not let you down. I bought a MacBook, and I KNOW, that it would seem like a scam or something, but no, it was nothing ever compared to that. I received the MacBook a day early, huge plus and when I saw it, it literally looked brand new, I was just awe and shock. I felt that my purchase was not only very worthwhile and rewarding, it was also, reassuring, to all the other customers who purchased anything from here. To each and every one you who need to find a great or even better deal, purchasing from this website will not fail you. I am grateful that this website exists.
One of the best experiences ever ordering online. Ordered the product one afternoon and it was delivered to my door step the next afternoon, Back Market did an excellent job keeping me informed of my order (from the time I placed it thru delivery). The product, a refurbished Dell computer started right up and has performed great. It is so good to do business with a company like Back Market who is so customer oriented,
Back Market sold me a STOLEN iPhone 13. I am currently dealing with this massive headache of a situation. Basically, my iPhone suddenly stopped getting service so I called my service provider and they informed me that the phone and been reported stolen. The approved Back Market seller stole this phone when it was in transit and sold it to me. Now, Back Market is ignoring my plea for help that they contact their approved seller and make them pay T-Mobile for the phone they stole. Their response was "Sorry to hear that". Are you $#*!ing kidding me?! Don't buy a phone from Back Market because you might end up like me; with a stolen phone with no service. They have absolutely horrible customer service and don't seem to care that a crime was just committed.
The phone looks new and works fine. It gets hot after a few minutes of use though. I'm not sure if it heating up due to an app or it's normal for a small compact phone to heat up. I will update my review after a week or so. Thanks
Got a Samsung s20 FE 5g for 200 dollars and I have to say it's pretty much new! No scratches, dents or chips anywhere and the battery is very good. The screen is super good and goes up to the highest brightness making it easy to use my phone outside.
I am very skeptical when it comes to buying refurbished items, but Backmarket has changed that. They have great phones based on the standard you've purchased as I would always buy good to mint. They have a very good customer service team and also there 12 month warranty that comes with the phone is a plus and comfort to know they still have your back after the purchase. Don't be scared to buy Backmarket. They got you.
We both needed iPads (Mini) at the same time, bad luck as base price for New is $500 now! Since spending over $1200 was out of the question I started looking around and found Back Market. Research confirmed this company as legit, we decided on Excellent quality, 256GB, series and color. There's more info, battery etc about each item for sale. Both iPad Mini tablets are as advertised and work like new, mild scratches. Normal shipping time. No regrets purchase, our total $ was 1/2 price compared to new! Site is easy to navigate and we will definitely buy from Back Market again.
I've shopped with BackMarket a few times in the past year! They've been nothing but amazing all the way through! Products come in the quality you choose for your price range! Their communication and customer service is amazing, very helpful! Me personally, I look for all my products in Good or Excellent quality!
I've purchased used electronics before from other sellers, so I wasn't too worried about buying used hardware. What I didn't expect was the outstanding service and communication from Back Market. The website layout was clean and easy to navigate. I found the item I wanted fairly quick and made an easy purchase. The service after the purchase has been great as well. It seems like this company really cares about the products they sell and the people who buy them. I will tell friends and family about Back Market and will definitely be back as a return customer.
I paid $25 for overnight shipping on Thursday and didn't get my item until Monday. Not only is that NOT "overnight", it's the same transit time as the free shipping option! So what the hell was that $25 for? When I contacted them they lied and said they did send it overnight. Well, the tracking info says otherwise and the tracking doesn't lie. They are DISHONEST and will scam you out of money on shipping.
Awful company, DO NOT TRUST THEM! There is likely a reason they have cute terms on their site. They are effin awful. Received a defective device and they kept delaying helping my until the warranty expired! Suddenly answered with, "oh we're so sorry..." Awful!
Everything I ordered came in great packaging and all looked like new! On top of that, they all worked amazingly! I'm so excited to continue to use them and if I ever feel like updating, this will be the first place I go!
Answer: Bought a refurbed iPhone 11 unlocked, as a Christmas gift. It arrived and I had it activated. I had no problem with the phone. I went to Simple Mobil, and got their 25.00 plan. The phone is in great condition, works great, and I am happy with Back Market.
Back Market has a rating of 2.5 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.