business logo of Azzlee

AzzleeReviews 11,112

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
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A Little Disappointed
July 15, 2022

Was very excited about shopping on Azzlee. Some of my items were out of stock after ordering, but I got a refund. After placing my order it took weeks for my order to arrive. Once it arrived over half of my items did not fit. It was way too late to re-order the items I needed for my trip. I will be sending the items back and asking for a refund. And yes, I did follow the size charts.

Date of experience: June 15, 2022
Florida
1 review
0 helpful votes
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On line shopping
June 15, 2022

I had no problems with my shopping experience. Had some good contacts.

Date of experience: June 15, 2022
Virginia
1 review
1 helpful vote
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Worst experience in getting refund ever!
July 14, 2022

I would give 0 stars if possible. Out of 4 items purchased I only kept one. There were no instructions on how to return. You have to contact them. Five days later I got a return email but it still had no return instructions. Eight days later return instructions! But with the caveat that there'd better be tracking or "Otherwise we are afraid that the refund will not be issued or no exchange item can be resent." Seriously that is a direct quote.

They received my return yesterday. It was handed to a 'person' so I know they got it. I sent them yet another email requesting my refund and got this: "Thanks for your tracking number. We will refund you in 7 days after we receive the tracking number from email. Or you can contact us for a refund at once after the parcel is delivered if you want an immediate refund." Honest to Pete! I sent them a screenshot of my phone showing the tracking and that they accepted my package. Finally I got my refund. I've never worked so hard at a refund and can only be relived I got my money back. I'd love to support small companies but this experience has made me much more cautious. It's stressful not knowing if you'll get what you paid for or a refund if you're dissatisfied. From start to finish this took an entire month.

Date of experience: June 14, 2022
Minnesota
1 review
0 helpful votes
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Ran small
July 14, 2022

Orders XL. Order at least 2 sizes bigger, fabric is weird. Like paper

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Comfy, comfy
June 14, 2022

So great on that I'd like to wear these full time all summer but sometimes I have to dress up more.

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Questionable
July 14, 2022

I did get the shirts, but they're too small and I haven't received the pants as I think I cancelled the pants due to back order. The product is very cute, wish they fit.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Lazy vendor
July 14, 2022
Updated review

I would not recommend this vendor. They did not send receipt at time of purchase, and were not responsive when I asked about delivery updates.

Date of experience: June 14, 2022

Would have liked to see more views of some tops
June 24, 2022
Previous review

Would have liked to see more views of some tops - to see length, and back view.

Date of experience: May 25, 2022
Oklahoma
1 review
0 helpful votes
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1st order review
July 14, 2022

Either need to be refunded what I didn't receive or sent the items. I did get a 21.00 refund, but doesn't cover all the items I didn't receive. I'd like to be able to order more.

Date of experience: June 14, 2022
Pennsylvania
2 reviews
0 helpful votes
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Satisfied
June 14, 2022

Was skeptical, but the clothes were exactly what I ordered. Have had a few bad experiences with ordering online. Would definitely order again.

Date of experience: June 14, 2022
Kentucky
2 reviews
0 helpful votes
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Experience
June 14, 2022

My wife found all items see liked and wanted but most did not fit

Date of experience: June 14, 2022
Kentucky
1 review
0 helpful votes
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Blouse
July 14, 2022

The blouse is a lot prettier in the picture than in person.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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I love your clothes and the styles you advertise. I just did not like the pink pants. They were not capris at all. They were way too long and too sheer for me. I will buy from you again.

Date of experience: June 14, 2022
Indiana
1 review
0 helpful votes
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Lovely shirt
June 14, 2022

It was a gift, so was sent out as soon as received.

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Looks good on the models.
The reality is a bit different

Date of experience: June 14, 2022
Missouri
1 review
0 helpful votes
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Too much
July 14, 2022

My first concern would be the quality of the garment. For the price I paid towards the garment and shipping it was not worth the money

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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New customer.
June 14, 2022

One of the easiest websites to shop and pay and I appreciate that. However, it took a long time to receive the products.

Date of experience: June 14, 2022
Louisiana
1 review
0 helpful votes
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Owner
July 14, 2022

Products are alright, not great seemed to be cheaply made. I think the cotton tee shirt is the best. The red tank is ugly.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Love the three pairs of slacks and the two blouses that I have received so far. Still waiting for one more pair of slacks and one more blouse.

Date of experience: June 14, 2022
South Carolina
1 review
0 helpful votes
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Love the dress
June 14, 2022

Dress fits great, love the cotton fabric for summer.

Date of experience: June 14, 2022
Maine
1 review
0 helpful votes
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Disappointed
July 14, 2022

The tops were disappointing they were too sheer not what I expected

Date of experience: June 14, 2022