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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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This is the first time I have ordered any clothes from this store. All of the blouses were too small and
I did followed their size chart.
Will not order from this company again.
Sizes run small
Difficult to communicate problems and get responses
I emailed you to ask how to return my blouse because it was too small and got no response.
Pls see comments above. I followed your sizing list to choose my tops but 3 of the 4 are too small and I can't wear them. Your size guide states that Medium will fit a bust that is 40.55 inches. My bust is 39 inches but 3 tops are far too small and do not fit.
How can I exchange the 3 tops for a larger size? The package arrived without any Azzlee address or paperwork.
So far great! I ordered a top and loved it, so placed a second order.
Good service and quick response. One item out of stock. I wish I had just said to keep the order and send it when it was available.
It took long time for items to get here, just no satisfied, material thin and not true to size.
Only reason it got any review is it asked for reviews.
First time I ordered - I love the clothes but sizing is a bit off. Need to return 3 items
My purchase took over 2 weeks to arrive. Shipping fee was £8 and I was also expected to pay for return. The purchase was inferior quality and despite it being as thin as paper, it was going to cost me £10.31 to send back as Azzlee insist on a tracking number. I ended up accepting a partial refund(£7) and using the top as a duster! Would never use Azzlee again!
Easy and I love everything Quick delivery on time tracking. Very happy with whole process and quality
Experience ok, on line, garment not at all as described.
Return policy is awful. Customers should be told you can hold them hostage as you don't put packing info in the purchase package, then you have to find all sorts for hidden customer service rules and then tracking info or you won't get your money back. I am sure I will never order anything else and even now after all of the steps I have taken I am not sure I will see the refund.
You will want to buy almost everything on site because the styles are beautiful, and materials used are good!
It was okay but need to return all. Not know what to say but trying to not say anything bad.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members