business logo of Azzlee

AzzleeReviews 11,074

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Texas
1 review
0 helpful votes
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The two tops I ordered in my normal size are extremely small and tight thru the bust and arms. I hand washed and air dried them as instructed but they shrunk. I did not get the correct pants I ordered that were shown in the picture but they at least fit. I will not order from Azzlee the second time. I did not contact customer service because I got them late in the evening and was planning on wearing them the next morning and they were an acceptable but tight fit so I hand washed them and dried overnight, then they shrunk. I knew Azzlee would not honor a return or exchange. Bad experience.

Date of experience: July 5, 2022
Michigan
1 review
0 helpful votes
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Experience
August 4, 2022

Everything looks lovely on the website, but I should have ordered 1-2 sizes larger than I wear. Everything I ordered was very tight -- won't be able to wear them.

Date of experience: July 5, 2022
Florida
1 review
0 helpful votes
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I will nots hope here again.
August 4, 2022

Easy but quality not good - no easy way to return.

Date of experience: July 5, 2022
New Hampshire
1 review
0 helpful votes
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Quality disappointing.
August 4, 2022

Ordered 4 blouses in size Large. Never had a problem in ordering this size from other women's retail outlets. I initially washed in cold water and hung them up to dry. No dryer heat to cause shrinkage.
They fit snuggly which was not the desired look I had in mind. Only one blouse fits well.
One blouse turned out to have a very "scratchy" feel to it which makes it uncomfortable.
I know since I washed them (my mistake), I cannot return them. I will donate them to someone.
I will never order anything else from this company again. A very expensive lesson learned!

Date of experience: July 5, 2022
North Carolina
1 review
0 helpful votes
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My order
August 4, 2022

I placed an order on June 15th and didn't receive my order until July 2nd. It was very slow and I paid extra for faster delivery. The dress I order was out of stock and with the emails going back and forth, held up the rest of my order. I was refunded for the item and given a discount for the next order I place but 17 days is a long time.

Date of experience: July 5, 2022
Texas
2 reviews
0 helpful votes
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Great service
July 5, 2022

Easy to find in stock items. Although it took a while to receive my order, it was worth the wait

Date of experience: July 5, 2022
Louisiana
3 reviews
0 helpful votes
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Really cute!
July 5, 2022

Good experience; product just as described in ad; I would purchase again.

Date of experience: July 5, 2022
Indiana
1 review
0 helpful votes
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Shipping
August 4, 2022

The shipping took WAY too long. The pants were in stock, the label said it was printed, but still took weeks to get.

Date of experience: July 5, 2022
Ohio
1 review
0 helpful votes
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Tops
August 4, 2022

Not happy with your clothing. Very cheaply made. Makes me mad that you would deceive and sell cheap junk.

Date of experience: July 5, 2022
Illinois
1 review
0 helpful votes
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The clothes arrived in about 3-4 weeks, so not bad. The sizing is inconsistent. Some for just as described and others are too small.

I have reached out to Azzlee to initiate an exchange. Will advise if customer service responds.

Date of experience: July 5, 2022
Pennsylvania
1 review
0 helpful votes
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Decent items
August 4, 2022
Updated review

I like the options for plus size but some of the items are very tight - and cut narrow which should not be true for plus size.

Date of experience: July 5, 2022

I like the options for plus size
June 13, 2022
Previous review

I like the options for plus size

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Returning everything...
August 4, 2022
Updated review

Returning everything... all sizes ran too small. Terrible system for returning merchandise. First time user

Date of experience: July 5, 2022

First time user
June 15, 2022
Previous review

First time user

Date of experience: June 15, 2022
South Carolina
1 review
0 helpful votes
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First time buyer
July 5, 2022

So, the product took longer than expected to arrive. I must say that when I reached out to them, they researched and got back to me promptly. Once I received my order, part of it was missing. I got the pants and the top part of the shirt set, but was missing the white undershirt part of the order. I am not sure if it was because I had to order that part separate or if it was a clerical error, but either way I am saddened by this. The clothes themselves are well made and I would still order again, thanks.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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Shipping communication
August 4, 2022

See above
I'm obviously not deterred, as being ordered items for myself recently. Thank you.

Date of experience: July 5, 2022
Alabama
1 review
0 helpful votes
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Online shopping was ok.
August 3, 2022

Had no problem. Shipping took longer than expected.

Date of experience: July 4, 2022
Washington
1 review
0 helpful votes
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Nice experience
July 4, 2022

Good experience all the way around, glad to find this company.

Date of experience: July 4, 2022
District of Columbia
1 review
0 helpful votes
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Summer fashion
August 3, 2022

I had mixed results with my order. The swimsuit was the worst but the linen pants are fantastic!

Date of experience: July 4, 2022
California
1 review
0 helpful votes
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Unhappy.
August 3, 2022

Unsatisfied! None of my 6 items fit well. I have contacted Azzlee, as their return policy requested. I need to get an order # from them before I can return anything, otherwise the return will be denied. They have a 30 day return policy. I hope this happens before 30 days. I want my $$ back!

Date of experience: July 4, 2022
Oregon
3 reviews
0 helpful votes
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Bohemian Blouse
July 4, 2022

The sizing for the blouse run small so I gifted it to a smaller chested friend

Date of experience: July 4, 2022
Pennsylvania
1 review
0 helpful votes
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Just so-so!
August 3, 2022

Experience was ok, but the fabric quality was disappointing

Date of experience: July 4, 2022