From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Sizing off. How can I exchange? Two items fit but one too large and one too small. Delivery time was longer than usual. No return options.
Lots of variety of cute clothes. Will probably order more at a future date but will definitely go up in the sizing when I do.
Lots of variety of cute clothes. Will probably order more once I see the quality and sizing.
Items all run small and material is thin. They just didn't fit me well.
I wish I could figure out a way to send this TRASH back to you. You are a scamming company. I intended to let people know. I pray you go out of business soon.
Pretty quick shipment, clothes are very nice quality. Received many compliments especially the daisy blouse!
All shirts were not sized correctly, I ordered my usual size and only one shirt out of the four I ordered fit
The ordering site indicated to expect a three-week delivery interval. That was an accurate timeframe so if you don't mind waiting to receive your order I would recommend this company. I have sewn my own clothes for years, and can be critical of construction and fabric quality of "store-bought" things. The products I purchased from Azzlee are well made and the fabric quality is much better than I might have thought it was going to be for the price.
So far so good. Took a long time to receive. Ok but not great
There is no give to the fabric in terms of stretch. The sizes seem small.
Shipping time was long.
Was not impressed by customer service response. One on the tops is worthless and cheaply made.
Easy to navigate. It would be better if you listed the fabric for each item. If I had known that every item requires hand washing I would not have ordered from you.
Easy to navigate. It would be better if you listed the fabric for each item.
The order arrived quickly and with all items in one bag. However, returning is an issue - no label provided.
All came on time and everything is nicer than expected! Thank you
I found these pieces to be pretty and well made, simply too small. You need to update your sizing chart. Then I cannot find how to return for credit. Then you do not respond to my email. Feel as if I have been scammed.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
We'll offer a proper solution for you asap. Thank you and have a nice day!
Got here in a timely manner. Would order again from them
Good service - I am pleased with my purchase and thank you very much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, pls contact the servicer at service@azzlee.com for return.