From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Company sent out confirmation and email promptly. Delivery wasn't exceptionally long or rapid. Product smells like chemical, doesn't run on American sizing wouldnt order anything from company again
I ordered 4 shirts, two sizes larger, and they fit beautiful. Took a month to receive but so happy I did not have to send anything back. I will order again, soon!
Unfortunately no notification that parcel had been delivered. The plastic parcel which had a tear was left on top of driveway pillar & luckily neighbour retrieved it before was rained on so would look into delivery company.
Delivered very prompt but fabric different and the size was accurate
Easy shopping and unexpectedly fast delivery. I would say " a happy customer "
Shipping was slow. Items were very nice, just 2 were too small.
Easy to access items and size chart. Placing my order was easy. I ordered my merchandise on the 15th and you put the charges on my credit card right away and I had to email after two weeks to see when it would be shipped. I finally got he the order on the 4th. You should not charge my account until the order is shipped.
Easy to access items and size chart.
How do I return?
Not a good experience -will never order from them again.
It took way too long and the quality is poor.
I could not be happier with my beautiful coat and great service! Thank you!
I received my order and found that 3 of the 4 items were unsatisfactory.
I sent an email to *******@azzlee.com per the instructions seeking return instructions and over a week later I've still not received a response.
When this satisfaction feedback email arrived I initially thought it was the email I was waiting for - so needless to say that my feedback is less than glowing.
Items not being per the picture is one thing but a lack of customer service and response is next level.
Difficult to pull over my head without an opening in front or back.
The shirts are very nice and the sizing correct. The colours arent as bright as in the photo but overall a good experience
Clothes, and there were 6 pieces, did not look anything like the pictures. Material was either thick and heavy or thin and wispy. Credit Card was hacked, noone responded to my issues. Not Happy.
Your sizings are wrong, I measured myself to your measurements and chose m but they are all too small
As I wrote under the 2 tops, I am very unsatisfied with this order and I have asked for authorization to return.
Neither one of my pants fit I am trying to get my money back for them or a replacement sent not at my cost
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members