business logo of Azzlee

AzzleeReviews 11,010

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Canada
1 review
0 helpful votes
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Easy and Fun
October 8, 2022

Shopping with Azzlee is easy and fun. Plus you find things you never see in stores.

Date of experience: October 8, 2022
Australia
1 review
0 helpful votes
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All 4 tops
October 8, 2022

I'm very happyb with my purchase and will be ordering more soon. I'm glad I went the bigger size though.

Date of experience: October 8, 2022
Australia
1 review
0 helpful votes
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Helpful Customer Service
October 8, 2022

I think the sizes should be easier to add to your order

Date of experience: October 8, 2022
Australia
1 review
0 helpful votes
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Easy to buy online
October 8, 2022

Professional site with beautiful clothes and a quick postal delivery

Date of experience: October 8, 2022
Indiana
1 review
0 helpful votes
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Disappointed
November 7, 2022

Return process was a HUGE hassle. Exchanged about 20 emails before I settled for partial refund just to end it

Date of experience: October 8, 2022
Canada
1 review
0 helpful votes
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Mother's birthday gifts
October 8, 2022

Bought these clothes for my mother's birthday. After a delivery delay, they did arrive in time and she is mostly very pleased with them. Thank you for the good customer service and good quality clothing and styles.

Date of experience: October 8, 2022
Kentucky
1 review
0 helpful votes
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Stisfied
October 8, 2022

First time good fast delivery good product. If needed will buy again

Date of experience: October 8, 2022
Australia
1 review
0 helpful votes
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Value for money and great postage
October 8, 2022

All clothes were individually wrapped. Postage time was excellent and clothes are of a good standard. The only negative I would say is I was not advised of the tracking or delivery of items.

Date of experience: October 8, 2022
Australia
1 review
1 helpful vote
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Dissatisfied with product
November 6, 2022
Updated review

Product terrible. Customer service answered promptly. Offered to refund half price of tshirt only not shipping. Too expensive to send back from Australia so I had a loss

Date of experience: October 7, 2022

So far so good
September 17, 2022
Previous review

So far so good

Date of experience: September 17, 2022
Australia
1 review
0 helpful votes
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Great
October 7, 2022

Quality and sizing surprisingly as described. Very pleasing. Quite like the polyester as it seems to breathe and not make one feel hot and sweaty.

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
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Return Products
November 6, 2022

I have made a request to return these three products and have heard nothing from Azzlee. I would like a response immediately.

Date of experience: October 7, 2022
Australia
1 review
0 helpful votes
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AZZLEE Online Shopping
October 7, 2022

The products I bought were as pictured online and delivery happened within a few weeks of purchase.
The extra fee for converting Australian dollars to American, needs to be clearer.

Date of experience: October 7, 2022
Australia
1 review
9 helpful votes
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Surprised!
October 7, 2022

In all honesty I was worried about whether the site was genuine. Happily, My order did arrive within 3 weeks of placing. The items were all there and correct. I did find the buttoned blouse true to size but my other items probably ran a little small. I would have preferred them a little more flowy having said that, they weren't tight and I can wear them. As for one of the blouses, I like the design and print, but not the material. The others were as expected and nice.

Date of experience: October 7, 2022
Australia
1 review
0 helpful votes
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Dj
October 7, 2022

FAST service. Good pants.
Wrong colour shirt. Nothing else to say.

Date of experience: October 7, 2022
Oregon
1 review
0 helpful votes
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Terrible
November 6, 2022

I have purchased hundreds of items on line & have never had such poor customer service

Date of experience: October 7, 2022
Massachusetts
1 review
0 helpful votes
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, 2 colorful shirts
October 7, 2022

I was pleasantly surprised. It came when it was supposed to and the shirts were another surprise they were beautiful.

Date of experience: October 7, 2022
Nebraska
1 review
0 helpful votes
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Poor choice
November 6, 2022

Poor quality, colors not as expected per picture. I should have known it would not be as expected by the price

Date of experience: October 7, 2022
Pennsylvania
1 review
0 helpful votes
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THIS IS A SCAM
November 6, 2022

I ordered three items from Azzlee--two sweaters and one jacket. All three were completely unwearable. They are very poor quality material, badly misshapen, and I cannot imagine them fitting any human I have ever seen. The sweaters are made of a material that feels like plastic. They make a crinkling sound reminiscent of plastic grocery bags. They are simultaneously too short and too low cut. I do not know of any plus size woman who wants to wear a winter sweater that shows her entire bosom and her entire midriff at the same time, while still somehow being too large in width. These are definitely not as pictured. One of the items was a jacket that, in the picture, appears to have a liner, but in reality is a thin, low quality fabric with visible seams that look very amateurish and no liner. There was no packaging slip and no return instructions. The website offered no return option. I immediately contacted customer service to request a return. All they were willing to offer was a gift card for less than 10% of what I spent. After I began a dispute process with my credit card company, they informed me they would let me ship the items back to them at my own expense, at which point they would refuse to issue a refund because I opened the clear bag to try the items on, and they would then sell the items to another customer to make even more profit off of the same merchandise. Do not buy from this company. It is a scam.

Date of experience: October 7, 2022
Florida
1 review
0 helpful votes
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Not what I expected
November 6, 2022

The jacket looks and feels like it is cheaply made. The design does not look like the picture and the material is lightweight and does not hold its shape well. Not pleased with the product.

Date of experience: October 7, 2022
Canada
1 review
0 helpful votes
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J'étais très satisfaire. Bonne grandeur, bonne quatité. Je suis certaine que si je vois d'autres produits qui me plaisent à votre site, je vais regarder de près. Merci.

Date of experience: October 7, 2022