From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Products isn't sweatshirt material, it's more like a nylon material. Very disappointed in the product, it comes from overseas and the sizes run about 2 sizes smaller then American made product. Like to return but no information how to return. Guess I just got took!
Fairly easy to work through shipping time could have been shorter
Won't order again because it took too long to be delivered
Need to return whole order because of size. Size chart is not correct. Have not been able to contact Azzlee about this order.
Could you please tell me how to contact them about this order?
Overall, the product came relatively quickly, but I was disappointed in the jacket overall. No real warmth to it, good for days when only a light jacket is needed, never for any day where warmth is needed
Everything, process and mailing and delivery went as outlined on site. Products good, great pricing.
Will definitely use Azzlee again.
Too slow for delivery, items have inconsistent sizing. I complained about your shipping company and wanted an investigation as to where it was - because I have had problems with them before - but this was ignored
Azzlee was prompt responding and with offers of refunding part of the costs and coupons but I was disapointed with sizing and fabric quality.
All good thank you, did not have any issues and sizing was all good.
The top was too small. I normally wear an 8 to 10 so I thought small would be the correct size.
Not happy. It was very difficult to return products that were not satisfactory. I will not be purchasing again from this company because of this problem with returning unsatisfactory items.
I ordered Daisy Pants and delivery was quick. The pants are very comfortable, well made and look good. Very happy with my first time purchase.
Jacket is very nice. It is lightweight and nice looking.
There are no return instructions or labels or address or anything. I'm stuck with stuff I don't like or doesn't fit.
Other than a long wait for the product, I was kept up to date with the results.
Arrived in good time however not pleased with the material!
I ordered 3 pairs of pants and a shirt that I have waited well over 5 weeks for when they arrived the quality was poor nothing like the photos I could have bought better at the reject shop! And the order was minus 1 pair of pants…. Which I am still waiting for… not holding my breath… my advice don't buy from Azzlee!
I bought items before and I am very happy with my item
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members