From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Very responsive to my needs as to delivery date-as I needed delivery by a specific time frame
Clothes were not quite what I expected. The Medium size is a bit smaller than i thought they would be. They are okay but the materials are somewhat thinner than expected.
So far so good as long as the products arrive when promised
My experience with the company has been really good they've tried to help me in every way the material of the shirt that I liked but I did not like the print not at all it just did not look good on me
The shirt is very comfortable and I will wear it before
Christmas this year and next.
Easy to follow and provided goods arrive as and when indicated when ordering, I will be very pleased with no complaints. Thank you.
I am sad to advise that the size XL is not a good fit for me.
I wish to request the address for Azzlee so I can return the shirt and request an exchange to XXL size.
I look forward to receiving this address.
Thank you.
Two of my three items were unsuitable & I requested a return refund. My order did not have an invoice enclosed, so I had to send an email to request instructions on a refund. I was promptly replied to with the following message: Sorry to tell you that Our return address is located in the USA. Given the inconvenience of returning to the US, we are happy to offer you a partial refund as compensation if you are happy to keep the item. What good is keeping the items as "they do not fit". Azzlee's website makes no mention of the return of items to the USA & I have requested a full refund
Have written about 10 emails regarding refund, want to discount the amount owing, won't send return address, the Shirts are too small and terrible quality.
Size - ordered large which usually fits but too small. Am I able to return and get a larger size
Quick service and delivery. Disappointed in the fabric.
Never notified of order being sent and until I contacted to see where my order was at they then told me one item out of stock. Terrible customer service.
Had no trouble ordering, received purchase within 2 weeks and I'm happy with shirts
Ok have worn it once and had lots of positive comments
Arrived quickly, however disappointed that it did not look like the picture advertised. Very thin material. The blouse did not have shape… looked like a cheap thin t-shirt… never buy again from this online store
Cant figure out how to return and have only 30 days to do it. Tried emailing twice now and no response.
Here's hoping they are as beautiful in real life as they are in the pictures
This sweater is not at all like what the picture portrays. The color is drab and material is cheap. Expected soft, warm and pretty but material is cold and snowflake design very cheap and ugly.
Really pleased with my top and service. Only complaint I would have is having to chase up for tracking number for postal system.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members