business logo of Azzlee

AzzleeReviews 11,049

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Canada
1 review
0 helpful votes
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Great products
December 31, 2022

Very easy to navigate.I received my order within
2 weeks and am very happy with the service

Date of experience: December 31, 2022
Texas
1 review
0 helpful votes
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Return
January 29, 2023

Merchandise looks nothing like the pictures. I need to return merchandise

Date of experience: December 30, 2022
Alabama
1 review
0 helpful votes
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Took forever to get
January 29, 2023

They didn't really help. They responded though. I don't want to write 50 letters

Date of experience: December 30, 2022
Indiana
2 reviews
0 helpful votes
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Delivery
January 28, 2023

It took so long to receive this, I was afraid it was a scam. I did receive it and it is very nice. Thank you!

Date of experience: December 29, 2022
Washington
1 review
0 helpful votes
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No Problems
December 29, 2022

No problems, and no complaints. Love being able to say that

Date of experience: December 29, 2022
Florida
1 review
0 helpful votes
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Customer Service
December 29, 2022

No complaints. They did what they said would be done to receive merchandise. I give company an A rating.

Date of experience: December 29, 2022
Australia
1 review
0 helpful votes
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Terrible quality and customer service
January 28, 2023

I bought 3 tops for my mother for Christmas. Only one fit. The quality was average at most, material is thin and not quality at all.
I tried to return the two tops that didn't fit...they offered $25 for me to keep them. Or I could post them to the US. I pointed out that they clearly say made in China and were sholipped from Asia. They admitted they were but I would still have to post them to the US at my own expense.
They eventually gave me the price of one of the tops. As a refund. But honestly don't buy from them.

Date of experience: December 29, 2022
Australia
1 review
0 helpful votes
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Disappointed
January 28, 2023

The top arrived well packed and in a timely manner. But it not like the photo in the ad. Different fabric, darker colour, v neck too high.

Date of experience: December 29, 2022
Australia
1 review
0 helpful votes
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Christmas top
December 29, 2022

Sizing smaller than expected
Even though I measured myself

Date of experience: December 29, 2022
Australia
1 review
1 helpful vote
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Very poor service
January 27, 2023

I purchased three items. The two shirts were both supposed to be large. One wouldn't even fit over my head. The pants did not look like the advertising material and were cheap cotton - very poor quality. The consultant I complained to kept arguing the point even though I sent photos and information - she kept bargaining me down so I got about half of what I paid because I got sick of her arguing and bargaining. The shirt was synthetic and feels awful apart from being too small.

Date of experience: December 28, 2022
Maryland
2 reviews
0 helpful votes
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Beautiful
December 28, 2022

Very user friendly. Item well made and vibrant. Material hangs beautifully.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Red casual long sleeve snowflake printed Xmas sweatshirt
January 27, 2023
Updated review

It was easy to place order. Delivery took 2 weeks. I felt shipping charges were expensive for the wait time.

Date of experience: December 28, 2022

So far, easy to place order
December 7, 2022
Previous review

So far, easy to place order. Hope delivery isn't longer than indicated and quality is good.

Date of experience: December 7, 2022
Texas
1 review
0 helpful votes
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Late delivery
January 26, 2023

Sizes not correct, or maybe I should order next larger size

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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Online
December 27, 2022

Website was Easy to work with. But tracking was a little odd.

Date of experience: December 27, 2022
Georgia
2 reviews
0 helpful votes
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I had no problems with Azzlee's website, product search and ordering. The product was shipped and received within the timeframe estimated.

Date of experience: December 27, 2022
Australia
1 review
0 helpful votes
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Disappointed
January 25, 2023

Products looked lovely on screen but fabric cheap and nasty. Not worth the hassle to return. Delivery was quicker than expected though.

Date of experience: December 26, 2022
New Jersey
1 review
0 helpful votes
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Butterfly pants
December 25, 2022

I'll let you know when I wear them, they look and feel good

Date of experience: December 25, 2022
New Zealand
1 review
0 helpful votes
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Return nightmare
January 24, 2023

I ordered the wrong size of the hooded top, after a dozen emails pushing and pushing me to keep it and except a partial cash refund I did. However, this is NOT what I wanted. I really like your clothing but will probably not order again. If someone needs to return something, just give them the address and let them.

Date of experience: December 25, 2022
California
1 review
0 helpful votes
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Not Satisfied!
January 23, 2023

When I saw the beautiful Christmas Sweaters, I fell in love! The experience of ordering left me baffled. I selected a beautiful light blue winter Christmas sweater and hit enter. Evidently that took me to a different item and I ended up ordering a different top. I accept that perhaps I missed something. My bad. My fault I did not receive the item I wanted. The top I received indicated it was a sweatshirt. It was not. It was beautiful, but it was a thin fabric that collects little fuzzies! However, they did manage to get it to me before Christmas!

Date of experience: December 24, 2022
California
3 reviews
0 helpful votes
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Xmas T-shirt
December 23, 2022

The shirt is exactly as pictured. No disappointment here.

Date of experience: December 23, 2022