So easy, liked 20% coupon savings and free shipping

The dress took a very long time to get here and when it did I wasn't pleased. It didn't look like the picture and it was too small. I emailed to find out how to return the dress for a credit and haven't heard. Please email me and let me know how to proceed with the return.

Thank you
Deborah Samodai

Your website says you allow returns, but when I asked for a return label, this is what I got.
Hi,
Thanks for your email. I will try to help.

Let me show you the return instructions first:
1. We gladly accept unworn, undamaged, unwashed items with original labels attached (the hang tag and transparent package). Please note that your returned product is required to be quality inspected after it is received in the warehouse. Once the returned item has been detected as used or worn, we cannot issue a refund for it.
2. We currently are unable to offer a free returns service, so return shipping must be made at your own cost. Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds.
3. We are happy to refund the price of items you returned (not including shipping fee as we had shipped it) after receiving the parcel and checking. So, to ensure a successful return, please return using a standard shipping service that provides tracking.

If you are sure of the above info, we will show you the return address and product info. Please don't ship to the address on the package bag you received.

Additionally, we also provide another option. Would it be a considerate solution that you keep the return item and we refund you 35% of it as compensation?

Or how about you keep the item and we offer you a $80.98 gift card?
It could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost. And please kindly note that it could only be used once.

Waiting for your reply.

Best regards,
Crystal| Customer Service | Azzlee Support Team

On March 29th, just after receiving items I ordered from Azzlee, I wrote to the proper channels to say that on account of the items not fitting properly I needed to return them. I gave the order number, attached an image of all of the items and gave the reason for needing to return the items and requesting a refund. The first support staff employee asked me to list which items and give the reasons. Although I had already done so, I repeated the information. I thought her exchanges with me would result in my receiving the return instructions. A few days later I heard from another support staff employee who made alternative offers in lieu of my returning the items. I thanked the employee but responded that same day that I would still be returning the items and again asked the company to send me the return instructions. That was on Tuesday, March 4th. Today is Friday, March 7th, and Azzlee has not responded to my request. As a customer, I should not have to hound the company to get return and refund instructions. I am hoping that this description of my experience will yield the response that I am awaiting. I do not have a contact number for Azzlee, otherwise I would have called them to try to resolve this issue. If someone can provide a US contact phone number, I would be very grateful if you would provide it.

Prompt delivery
The blouses were both very cheaply made and not at all as described

Looking forward to hearing from you a return shipping address

Never received, never received, never received, never received

Tried to return an item. It took a month to get the return address/ they have the item now but refuse to refund my money. DO NOT TRUST THIS SELLER.

I really could not provide a true rating because, I have not received my merchandise. Although I ordered my items back the early part of March. I have not received a stitch. I am very disappointed in the service. Azzlee has deducted funds from my checking account however, I am still waiting on the merchandise. I did receive a notice I believe last week according to my email account stating one item was out of stock. I don't mind waiting if I can get an approximate date to receive the item and I would like the other items. If you can pass this message along, I would be very appreciative. As stated, I think it would be unfair for me to provide a review if I do not have the merchandise.

Site is easy to navigate, charges are up front & clear. I was surprised at how fast I received my order!

Have not received anyone of the clothes nor the refund for the one that is out of stock - Casual Long Sleeve Floral Printed Collared Blouse & Shirts - size: XL, color: Yellowo

Took a long time to decide on purchase. Would have liked more views of each item. No won't order again. Clothes didnt fit.

I have been waiting for three days for instructions on returning this product to Azzlee. The dress is lovely but does not fit properly and I want to send it back. Please help!

I put an order in on 3/28/23 and pay for the expedited shipping in 3 to 7 days. I received a receipt immediately for the order which said i could check the status. My password would not work and i never received a email to update my password. I sent them an email to find out where my order was and never got a response. I can't figure out how they have a good rating. I think it could be a scam. If i ever get my order or hear from them i will update this review but i wouldnt never order from them. Extremely poor customer service. The should have a 0!

I didn't realize it was coming directly from China. I've found in the past when the items arrive, they look nothing like the photos.

I paid for something that I never received still waiting on the money

Produit reçu rapidement et conforme à mes attentes

Not responsive. I am still waiting for response to my 3 emails.

I am still waiting for my order that went in several weeks ago. I am still worried I lost about $100 ordering from them. If they arrive and if they are everything I was expecting (fit according to size chart as advertised, good material, etc.) I will happily write and upgrade my review, but so far, not impressed.