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AzzleeReviews 11,103

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,880 reviews

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California
1 review
0 helpful votes
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Too small
May 9, 2023

Every item in my order was extremely small, even though I used the AZZLEE size chart. Customer service has not provided me with an address for returns.

Date of experience: April 9, 2023
New York
1 review
0 helpful votes
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Never again
May 9, 2023

The pants I purchased bore little relation to the pants I received. There was no information in the packaging about returns or contact information. After researching, I discovered a mailing address which I then cited in my complaint to the BBB. I received an email from Azzlee more than a week ago saying "we're looking in this". Nothing since then

Date of experience: April 9, 2023
Louisiana
1 review
0 helpful votes
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Good experience. No problem placing order. Took some time to received. Was notified when shipped and when it arrived at my home.

Date of experience: April 9, 2023
Canada
1 review
0 helpful votes
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None of these items fit - they are definitely not true to size and the material is not what I thought it was - the pics are very misleading

Date of experience: April 9, 2023
Switzerland
1 review
0 helpful votes
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Commande pas reçue
May 9, 2023

Je n'en ai pas commande pas reçue donc pas de commentaires désolé.

Date of experience: April 9, 2023
Virginia
1 review
0 helpful votes
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On time
April 9, 2023

My package arrived on time and was packaged nicely

Date of experience: April 9, 2023
France
1 review
0 helpful votes
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Satisfaction
April 9, 2023

Difficile de comprendre l'anglais mais je peux dire que ma commande a été rapidement prise en compte et expédiée tout aussi rapidement.

Date of experience: April 9, 2023
France
1 review
0 helpful votes
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BIG SCAM!
May 9, 2023

I am very disappointed! I never received my order even though the money was withdrawn from my bank account! Is it a big scam!BIG SCAM

Date of experience: April 9, 2023
Washington
1 review
0 helpful votes
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Kept me updated.
April 8, 2023

I was kept in the loop during the mailing process. I appreciated it.

Date of experience: April 8, 2023
Oregon
1 review
0 helpful votes
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Plan on 2 weeks minimum for delivery.
May 8, 2023
Updated review

I was looking forward to shopping more but now I am discouraged b/c of the sizing.

Date of experience: April 8, 2023

I discovered our site and have enjoying shopping on...
March 19, 2023
Previous review

I discovered our site and have enjoying shopping on it!

Date of experience: March 19, 2023
Wisconsin
1 review
0 helpful votes
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Misrepresentation
May 8, 2023

I was truly excited about my purchases until I actually received them. Some of the items look nothing like the picture I chose from. The quality of fabric are less than desirable. Very disappointed.
Now to figure out how to return 3 of the 4 tops.

Date of experience: April 8, 2023
Washington
1 review
0 helpful votes
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Mbrown2374
April 8, 2023

Arms a little tight, not fitted for someone who works out

Date of experience: April 8, 2023
Washington
1 review
0 helpful votes
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I don't like the way the returns are handled. First, before I. Ould get the return info, I had to explain what I want to return, and why. Then, instead of return address, I got a lengthy e-mail with all kinds of instructions, as wellas alternate offers, and still no return address. I have now been waiting for the return address for over a week. I am very dissatisfied with this unusual and unprofessional approach to returns.

Date of experience: April 8, 2023
New Zealand
1 review
0 helpful votes
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Good trading
April 8, 2023
Updated review

Kept buyer informed along the delivery n processing stages

Date of experience: April 8, 2023

Had to go back out to get coupon number
March 18, 2023
Previous review

Had to go back out to get coupon number

Date of experience: March 18, 2023

Sizing an issue
September 15, 2022
Previous review

Good delivery times. Products quite transparent to howcthey were portrayed in pics

Date of experience: September 15, 2022
Tennessee
1 review
0 helpful votes
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Size and material not accurate
May 8, 2023

I have sent 2 emails to customer service, asking for information about returning my purchase. I have heard nothing back yet.

Date of experience: April 8, 2023
Oklahoma
2 reviews
0 helpful votes
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I contacted them to exchange the two dresses for bigger size and they have contacted me back how to do this.

Date of experience: April 8, 2023
Texas
2 reviews
0 helpful votes
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No Customer Service
May 8, 2023

Item did not fit - request return information - email sent saying sorry it didn't fit - gave options I requested return with full refund. Have never hear another word….have never received return information….I never received refund.

Date of experience: April 8, 2023
Georgia
1 review
0 helpful votes
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Ask me again later
May 8, 2023

It's been weeks since I ordered. Azzlee said the items were on the way but so far, nothing!

Date of experience: April 8, 2023
Florida
1 review
0 helpful votes
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Never received any of my order
May 8, 2023

Where is my order? No order received where is it.!

Date of experience: April 8, 2023
New York
1 review
0 helpful votes
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No response
May 8, 2023

Trying to return, the website says I need a confirmation from then before I return, I wrote about a week ago and there has been no reply.

Date of experience: April 8, 2023