business logo of Azzlee

AzzleeReviews 11,226

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey star
grey star
grey star
grey star
grey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Brenda N.
Unfollow Brenda N.
Share Review
Report Review

Internet shopping
November 10, 2023

I find it hard to get the sizing correct, you never know if the clothes are small sizing. I think I should have gone a bigger size. I am still very happy with my purchases.
Thankyou

Date of experience: November 10, 2023
Australia
1 review
0 helpful votes
Follow Wendy K.
Unfollow Wendy K.
Share Review
Report Review

Total runaround and no return possible
November 17, 2023

Attempted to return two items but have been given the runaround. I was eventually told the return address was in vaguely in America (NJ) so they offered to let me keep items while they gave me a 30% refund... which went to 50%, then 70%, then 80. I gave up and accepted this and was told to contact them if I'd heard nothing further in 30 days (when, frankly I expect them to have vanished). I would NEVER buy from them again and am unlikely to shop online in future for any clothing.

Date of experience: November 9, 2023
California
1 review
0 helpful votes
Follow MaryAnn C.
Unfollow MaryAnn C.
Share Review
Report Review

Poor customer service
November 16, 2023

I contacted them several times. Would not refund my money. Finally offered a small refund back to my account. Nothing has been sent. Very Disappointed

Date of experience: November 9, 2023
Australia
1 review
0 helpful votes
Follow Brenda I.
Unfollow Brenda I.
Share Review
Report Review

Too slow and I'm still waiting
November 16, 2023

Wanting to make a return and have heard nothing it has been over a week

Date of experience: November 9, 2023
New York
1 review
0 helpful votes
Follow Jenny Z.
Unfollow Jenny Z.
Share Review
Report Review

Poor quality
November 16, 2023

Clothing took a long to get and was not what I expected

Date of experience: November 9, 2023
New Zealand
1 review
0 helpful votes
Follow Janet P.
Unfollow Janet P.
Share Review
Report Review

..
November 16, 2023

...

Date of experience: November 9, 2023
Canada
1 review
0 helpful votes
Follow Disappointed R.
Unfollow Disappointed R.
Share Review
Report Review

This was the worst online shopping experience I have ever encountered. Clothes didn't fit (were all too big) and of poor quality! When I tried to deal with return/exchange, it took multiple tries before reaching any kind of resolution. Even though I was not happy with the outcome, a portion of my purchase was to be refunded and after almost 2 months, I am still waiting for it to come through. Absolutely the worst customer service/experience I have ever had. Would definitely take a pass on shopping here!

Date of experience: November 9, 2023
Australia
1 review
0 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Share Review
Report Review

Poor quality
November 16, 2023

The items are poor quality and are not nice on. The photos don't show the quality well

Date of experience: November 9, 2023
Nevada
1 review
0 helpful votes
Follow Janine L.
Unfollow Janine L.
Share Review
Report Review

Not satisfied
November 16, 2023
Updated review

Easy, however not quality product. Will not be ordering from here again. A dissatisfied consumer.

Date of experience: November 9, 2023

Easy and lots to pick from
October 16, 2023
Previous review

Easy and lots to pick from

Date of experience: October 16, 2023
New Zealand
1 review
0 helpful votes
Follow Judi Q.
Unfollow Judi Q.
Share Review
Report Review

I have put my experience in the above box please don't expect me to write an essay its annoying

Date of experience: November 8, 2023
Australia
1 review
0 helpful votes
Follow Lynnette X.
Unfollow Lynnette X.
Share Review
Report Review

Good
November 8, 2023

My experience was good. I do not wish to have a features review.

Date of experience: November 8, 2023
Arizona
1 review
0 helpful votes
Follow Debora P.
Unfollow Debora P.
Share Review
Report Review

Good Quality
November 8, 2023

Very good quality. Very perfectly. Overall very happy with experience.

Date of experience: November 8, 2023
New Zealand
1 review
0 helpful votes
Follow Rachael E.
Unfollow Rachael E.
Share Review
Report Review

Dissapointing.
November 15, 2023

I feel I was very much deceived. Making out to be Australian but not at all. The fabrics are not as they are in the pictures. Very rough imitations. For the prices would have expected much better quality.

Date of experience: November 8, 2023
Australia
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Share Review
Report Review

Great
November 15, 2023

Easy and online and no dramas although a long time for delivery I thought

Date of experience: November 8, 2023
Australia
1 review
0 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

Really pleased
November 8, 2023

All blouses are neatly finished. They are easy to iron, being all cotton.

Date of experience: November 8, 2023
Australia
1 review
0 helpful votes
Follow Ewa V.
Unfollow Ewa V.
Share Review
Report Review

Not for me
November 15, 2023

Overall good customer experience by mail, but I would not buy again from this site. Not for me.

Date of experience: November 8, 2023
Australia
1 review
0 helpful votes
Follow TINA B.
Unfollow TINA B.
Share Review
Report Review

Buyer beware of this company.
November 15, 2023
Updated review

I requested 2 items to be exchanged for the next size up to XL, I requested a return address 3 times, but they still would not provide one, I also offered to pay extra on top of postage costs so that I could track the return parcel, and they still would not provide a return address.

I requested 2 items to be returned, Azzlee would not provide a return address.
I requested that I return all 4 items and receive a refund for the items as I do not want to deal with a company that does not honor its terms and conditions.
Azzlee 'Haggled' for a refund amount first offering 50% refund, then 70% refund and I keep the clothing, but no full refund of the money I paid and now i have 4 items of clothing I can't wear, and still no refund and they made it impossible to return the clothes.
This remains an ongoing issue as 6 days later and I still have not received my refund.

I have sent All email correspondence with Azzlee and a full report to the Australian ACCC.

Date of experience: November 8, 2023

Love the design of the clothes, perfect for QLD
October 19, 2023
Previous review

Love the design of the clothes, perfect for QLD

Date of experience: October 19, 2023
New Zealand
2 reviews
0 helpful votes
Follow Helena T.
Unfollow Helena T.
Share Review
Report Review

User friendly website easy to order and track processing.

Date of experience: November 8, 2023
New York
1 review
0 helpful votes
Follow Zoey H.
Unfollow Zoey H.
Share Review
Report Review

Trend
November 15, 2023

If you are trend shopper and not concerned about quality fabric and construction, you might think this company is fine. It didn't work for me

Date of experience: November 8, 2023
Texas
1 review
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

Picture perfect!
November 8, 2023

We are having family photos taken soon, and I think this will photograph beautifully!

Date of experience: November 8, 2023