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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Ordered on Nov. 7, delivered on Dec 7 well after her birthday.
Easy ordering, pretty fast shipment. Cute dress with nice fabric. But in my opinion, the dress does not look like the picture online.
First time ordering from Azzlee. Very pleases with price and quality of sweaters. Quick delivery with status regular updates while waiting.
Waited a long time to get the order. The color and design were different than expected.
Shopping for the tops was frustrating as most of the styles I wanted were out of stock. But I only found this out after I'd put through the order rather than the website telling you that particular item wasn't available in the first place. Despite the company having a returns/refund policy, whereby if the item doesn't fit, you can return it unworn etc & get a full refund, they refused to give me the US address & insisted on a partial refund & I keep the tops. After numerous emails back & forth, I gave up & settled for the partial refund. So be warned!
Quick and easy perfect love the style
Arrived promptly
Very understanding with wrong sizing.
Print delivery
What I received was disgraceful add was very misleading
The clothes were much bigger than I expected...but customer service was great.
I was not able to get the $25 discount as stated one set was charged but not delivered. Other 2 sets are not true to size and do not fit. I emailed to get instructions on how to return. You did not reply.
I was not able to get the $25 discount as stated
I was extremely pleased with the quality of the product, size was great & very prompt delivery.
I do not like synthetic materials, I had hoped for cotton based fabrics
Easy shopping, but product is not as pictured. It shows it more shapely and flared, but it's a straight cut.
I have emailed as requested. So not happy with the service so far
Dress turned up on time, no problem with delivery.
Informed customer service it's been weeks need item for Christmas and keep asking them for a delivery date. Answer: it has been shipped!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members