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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Order placed on December 8th and I had to reach out on December 20th to find out nothing had shipped due to 1 item was on back order. Not sure I was not notified or the other items ship out. Order was for Christmas so I had to cancel the entire order and find other optins last minute for Christmas.
Looked nothing like the picture. Very shiny and no instructions of taking care of it. Very large for a small.
Described as navy blue and described as a sweatshirt. It is purple and not a sweatshirt it is a light weight long sleeve shirt.
It took an extra week for the order to arrive. Otherwise my wife loves them.
Ok but would like to return trousers for a refund if possible. I haven't interpreted the sizes correctly.
I took a chance ordering from Azzlee because I really liked the styles. However, what I received was a huge disappointment. I would have returned everything, but was told I needed to ship it to the USA - Why, when it was sent from Australia? I accepted and received a 30% refund and threw out most of the order.
First time I have bought from this site and all four items were as described.
Tracking was a joke. It didn't show product left New York for two weeks. And then it showed up at my door at the end of week three. Kept checking tracking every four days.
Product is awful! Working on return address and credit to no avail! Terrible customer svc.
Ordered a dress. Didnt come like the size chart says. Dont buy cant return without spending more money!
The pink dress is totally wrong. Not correct sleeved and no front dart. The pink and Blue dresses both need to be a size larger. I liked the quality. Need to know where to return and how.PLEASE ADVISE…
The top of the dress was very small while the bottom was very large. Couldn't even get it over my head or my arms in the sleeves but the skirt size was huge.
Good. Quality of product was great. Pictures were exactly what I received.
Hard to track. Finally saw it in San Francisco. A few days later, in New Jersey! I'm in the Midwest! Needless to say, it took a few weeks to arrive. 8/
You call this a sweatshirt?!? I have heavier tee shirts. Absolute junk.
Took three rounds of emails to return. Offered to let me keep it for 30% then 50% refund. Or return for full credit towards another purchase from them. Like I'd buy their junk again.
Loved the shirts. Have washed them lots and they still look like brand new. Plus the designs are adorable.
I ordered a Christmas gift for both my daughter and wife for Christmas on December 6th.
Neither items arrived before Christmas and as of today December 29th, I have still not received either item.
Difficult return process. Needs to be less complicated. Shipping is way to long.
When I received my package today I thought there would be invoice or instructions on how to return the item. It seems once the item was shipped to me, there weren't anymore options on returning.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members