The product is complete junk. Ordered a quilt. It looks like a photocopy of a photocopy that was enlarged and printed on fabric. Its tragic. Offered me a 30% refund and i could keep quilt. I want a full refund and do not want the product. It comes from china even though the site says texas and return shipping would cost over $100 the email is no longer active.
Bought rug - which was not a rug but a cheap lightweight piece of fabric, no use for anything. Paid (Aust)(conversion rate) $215.84. Could not believe the expense when I got my credit card details. Thought was buying American not Chinese. No use at all. Buyer beware. Would have given no stars if I could.
I purchased 2 blankets after my mother passed away in October. I waited months and filed a dispute with PayPal. Well today they arrived and they are pure garbage I wasted over 100.00 and I can't give them to my family members stay far away from this business
I order a bed set from azcozy. The picture looked like a beautiful quilt with two shams. What I got, after waiting 6 weeks for delivery, was two sheets sewn together and very small pillow covers. The design was also nothing like the one I ordered. When I contacted azcozy to return the product, they wanted proof that it was so bad. They also stated I order a "bedding set". Needless to say I got nowhere with this company. They finally gave me a 30% refund, grudgingly. DO NOT BUY FROM THIS COMPANY! They do not stand behind their product! The photos show their product next to a twin flannel sheet and an actual comforter.
None of the products match what the picture on the site shows. Pillow and comforter set where thin $#*!s sewn together with a single stitching and doesnt fit the size ordered, plus zipper is cheap and constantly comes off track. After reading up further they don't get the permission from the artist whose art work they steal to put on product. Best of all they say their items will arrive late due to stock being out, but it's really cause they are shipping from China when they site says the company is USA based.
If you try their customer service they'll admit their "mistake" on the product but only offer you 30% back or a coupon. If you pressure for a full refund due to their "mistake" they'll tell you to pay for shipping back to China. Paypal will also side with these scammers if you dispute on the payment side for product not as described because it's "close enough". Further more they reviews on their site appear to be fake and by them as no buyer can actually submit one
Definition of rug:
A floor covering of thick woven material or animal skin, typically not extending over the entire floor.
I ordered 2 beautiful (in the pictures) "rugs." I should've known it was too good to be true. What I got was 2 stiff, really thick blankets, with a screenprinted picture on them. To make it worse, they were folded, not rolled, so there are big creases everywhere that won't smooth out.
They got me and now won't communicate. I ordered $197 worth of junk from them. Fake Pendleton, sherpa blankets with no sherpa that look like cheap beach towels, totes that are half the size and not even the same color. HORRIBLE!
Pure rubbish, ordered a rug and got a thin piece of foam, that I would not even put on the floor for my dog, a very poor picture printed on thin foam, packed so tightly that totally wrinkled, impossible to flatten.
First of all they charge your account before they even send you the product. They respond as if they are a robot. Would not let me cancel yet they hadn't even shipped it until almost 30 days later.
Unacceptable with only an email to contact
I purchased two quilts. One for me and one has a Christmas present for my daughter. She received the quilt and asked me if she should put it as a dog bed. That is how bad it looked and feel. The color was already fading. The picture on the site looked pretty and bright, but when you open the package it was disappointing. It looked nothing like the items on the website. I am asking for my money back and they only want to refund 30%. What a rip off. I wouldn't pay $20.00 for this quilt in the store and they charge 89.99. I wanted to by something American made but they have gone to far. The material is cheap and flimsy and not worth the time or effort it takes to order it. The reviews I saw on the site was positive and I though honest, but now I see they were not true.
I ordered two rugs, one small and one larger. I expected them to be matching rugs for $140.00.The larger one is terrible because the resolution is too low for the art they used. I have asked for a credit, refund or exchange. They say they will refund once I return the rug to CHINA! Do you know what that cost? They are purposely "stealing" my money" for a substandard product apparently not even made in the USA. They do have an office in Houston, though. BEWARE, this is not a customer friendly company.
The photos on the site are very deceptive. They advertise them as cotton blend. In fact the pieces are not sown but printed on what feels like two sheets of plastic sown together. They said a refund would be very difficult and I would need to mail it back at my cost to China and the refund would take a long time.
I ordered a blanket that arrived and was nothing like what they advertised on their site. Its a cheap synthetic bedspread that probably cost $4 with a spray painted on fabric design on it. It advertised as a quilt. What gets me the most is that they have no direct way to contact them and I want to return it. If you use the email address on their website to contact them nobody contacts you back. Their address in Texas is a sham too - they are in China. I reported them to the Better Business Bureau and our State Attorney General's office to report fraud.
I was looking for a unique comforter and AZcozy had what I needed and no other site did. I ordered and had follow up emails. Upon delivery, the comforter had several huge streaks of dye. I emailed company asking for replacement. They would not replace it and would only refund it if I paid to ship it back to CHINA! Only recourse is to reverse CC charge and post this
I got the rug that weight not more then a blanket, very thin, sides curling. Very cheap looking.The website showing USA address but they ship from china. When I send them a pictures of the item they agree to take it back but they want me to send it back to China with tracking # witch will be on my expense. Horrible, do not order, do not believe the beautiful pictures they showing.
The shipping was painfully slow. The product was of the cheapest quality. They had a misspelled word on the product (But instead of Butt). They tried offering me a discount when I complained or I could pay to ship it back to China. PayPal claim currently in progress.
Avoid this company!
It appears that this and under several other names, Chinese companies are stealing pictures and making horrible copies of the item to act like that is what they are selling. More than one company, or under one company with seames. It is illegal activity, and since this name can not be singled out. I suggest we all stop any further purchases of Chinese goods.
The item they sent does not look anything like the picture display on the website. The "quilt" is a piece of junk. They are not located in Houston - this comes from Shanghai China. The return address on the shipping label comes from a vacant building in New Jersey.
Ordered a rug that arrived 4 weeks late and was absolute garbage - really just a foam mat with an image screened on it. Went back to web site and reviewed - product description describes a soft pile, there is no pile... it is a foam mat! Do not deal with this company - website appears to be company from Texas - it is from China.
You will get from China a rug that is cheap cheap replica of what they offer on the picture. I will not use even for the bathroom. And they sell it for a living room! Not even near of what it was on the photo. It is a trap. No refund will be offered. Stay away.
Overview
AzcozY has a rating of 1.5 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AzcozY most frequently mention credit card, customer service and king size. AzcozY ranks 110th among Carpets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members