Tel: +44 8000 488 233
We ordered a TV and paid nearly £400 and were instructed it would be delivered to our address in France by the 1st June 2016 (one week later).
The 1st June came and went with no TV and no contact from A-Z Europe. We spent considerable time trying to make contact via telephone before we finally got a response. We were told there were problems with the delivery company but that the TV would be delivered by 8th June, and a confirmation email would be sent just prior to confirm this.
Again, the 8th came and went with nothing. We again spent a great deal of time trying to contact A-Z Europe. We finally made contact, the "customer service(!!!!)" advisor told us he would look into the problem and call us back. He hung up before even taking a number. We called and called again but with no response.
I sent several emails including one where I threatened to write a scathing review and demand the bank investigate if A-Z Europe did not make contact within the next day (sent on 9th June).
It is now the 27th June. We have heard nothing, have received no TV but they have walked away with our money.
Luckily our bank are going to try to retrieve our money back, but I would urge everyone to AVOID THIS COMPANY AT ALL COSTS.
They are scammers and thieves and we can not understand how they are still operating. It is criminal.
DO NOT USE THIS COMPANY!
I have to say that I am a little disappointed with the lack of communication from your company. I have contacted your company via e-mail and by telephone with a view to purchasing from you and initially received a prompt reply. However since placing an online order, for which I received a proforma invoice which I was prepared to pay. I now find that my calls which go unanswered as do all my e-mail requests to proceed with this order.
I was looking forward to doing business with you however it would appear that you do not wish to do business with me for some reason.
Empezaré por decir que miré unas cuantas opiniones, y decidí lanzarme porque de entre todas las malas había alguna buena... Error!! Al principio te escriben muy rápido, son amabilísimos; luego, una vez les has pagado, desaparecen, y no contestan ni dan soluciones.
El producto que compré estaba "disponible para entrega" a un precio. Desde que hice el pago, día 31 de marzo, mi pedido aparecía "tratamiento (processing)", con fecha de entrega 4-7abril. A día de hoy, 2 de mayo, sigue en "tratamiento", y no me han contestado a ningún mensaje pidiéndoles una solución.
Pecando de buena fe, y haciendo caso a los pocos mensajes "buenos" que tenían, decido tener un poco de paciencia, por si han tenido algún problema con su proveedor, o si no me han contestado porque están hasta arriba. Es entonces (sobre mediados de abril) cuando veo que el producto que he comprado a un precio, lo han modificado (a la baja) y sigue apareciendo el "entrega inmediata". Entonces acepté que era una estafa.
Comuniqué el hecho a mi tarjeta de crédito, y estoy a la espera de devolución de mi dinero (que espero que se produczca).
Explicación de la estafa: yo vendo a nivel Europa (más de 500 millones de habitantes) unos falsos productos a un precio atractivo, y ofreciendo mil garantías. Asumo que voy a tener reclamaciones, y que en último término las compañías de las tarjetas me "quitarán" el dinero de la cuenta. Las personas que paguen por transferencia lo tendrán aún más crudo: ponte a pedir que te devuelvan una transferencia!!
Sigo: con esto, tengo unos ingresos de dinero, por un periodo fijo mínimo (entre que reclamas, te marean, te dan largas...) de 1,5-2 meses, en los que puedo invertir ese dinero en lo que me dé la gana. Llegado el pungo, tengo a un par de "colaboradores" escribiendo valoraciones positivas en webs, y a otros respondiendo teléfonos y correos con unas pautas preestablecidas.
Llegado el punto, echo la culpa a los proveedores, "devuelvo" el dinero tirando de nuevos pardillos que compran (estafa piramidal) y mantengo el chiringuito abierto, lucrándome con lo que pueda sacar de beneficio financiero, y apropiándome de aquellas compras cuya reclamación no llegue a buen puerto.
Por favor, no compren en esta página, y si han tenido una experiencia parecida, cuéntenla: que las dos opiniones aisladas (probablemente falsas) buenas no hagan el suficiente ruido.
They took my money & sent me a receipt saying I would receive my order on the 12th February 2016.
On the 18th February I mailed them (they never answered the phone when I called them) asking when I could expect receive my order, I received a reply saying they have no stock of my item & are not expecting any in the near future & suggested I place an order with another company, I sent another mail agreeing to do this and asked them to cancel my order & to reimburse my account, I received a reply saying my correspondence would be passed to their accounts department.
Since then they have not replied to my emails asking when I could expect to receive my refund, neither have they answered the phone.
As of today 22nd March 2016 I have not received a refund or had an answer to any of my correspondence, I am now going to get in touch with my bank to see if they can do anything for me.
The only reason I went through AZ-Europe was because they were the only website that claimed to stock the item I was after. If you find this to be the case for yourself, I urge you to reconsider as it should be assumed that they are lying and will take your money with no intention of returning it.
If for some reason you decide to purchase from this website that is run by maggots, please do two things. Do not pay them using credit from your paypal account. If you do this then your bank cannot help you. Second, and probably the only good thing about the whole experience, is that you have an opportunity to write a terrible review of your own. If everybody does this and posts it everywhere possible, the reputation of this website will steadily degrade until there will be nothing left of them.
The so called tracking number they provide is just a string of randomly generated letters. The item was never delivered. They do not answer email nor pick up the phone which makes me believe the whole thing is just a friggin scam.
Luckilly my bank managed to get me the money back but you should save yourself your time and money. Avoid at all cost!
Tip for consumers: Avoid!
Don't throw your money away on these scammers as you will receive nothing and no refund either. Henrich is just a name used by all staff here. He does not exist. My bank and solicitor are now taking over my case and I have filed a case of online fraud! a chargeback is the only way you will get money back. You have been warned!
Just a quick update and for anyone currently having the misfortune to have dealings with this fraudulent company, If you have paid for goods from these people and still haven't received anything (which I am sure will be anyone who used them) instruct your bank to file a chargeback. My bank HSBC did this and within two weeks the money was returned to my account. These scammers need stopping and it is only a matter of time before their thieving company is stopped as the banks will also file an online fraud case against the company.
I had initially believed the site was "too good to be true" so it was a relief to find that I hadn't risked my money unnecessarily but as I had used Paypal I felt reasonably safe.
Fast forward to August 2015 and things appear to have taken a huge nose dive.
Following my first order I opted to get four of the same units I'd ordered previously and was just about to make payment when I realised that Paypal had been removed as an option. Previous experience has indicated this is a red flag so I did some digging and found TrustPilot reviews and a whole mess.
You can lookup and read those for yourself but it was all enough for me to reconsider my order, request cancellation (as no money had changed hands) and opt for a safer single unit order just to verify that things were still working. Rather than paying via bank transfer I opted for credit card payment as that gives me the option to request a chargeback if nothing comes through.
To give their company their dues the ETA is still a few days away but what concerns me is that none of the emails sent in the last 10 days has received a response and there has been absolutely no movement on the order. Add to that their online support is now permanently unavailable after a period where it showed as always offline and to cap it off, the phone has nobody answering or responding to it.
It's one thing to have a problem but to deliberately shut off communication indicates the business is in denial or worse.
As things stand at the moment, more negative reviews are now appearing and while many are being indicated as spam or against review site policy, it's becoming clear that there's a serious problem.
At a guess the issue is cashflow as further research indicates that Paypal has locked down the account I was able to use previously, with some 60K in limbo which can't be good for any business running low margins as this company must be doing.
All in all, I would steer clear for now but if you must try ordering, make sure you use a credit card as your payment method to ensure you have the bare minimum recourse if the company pulls the plug without dispatching goods.
I will update this review as/when I have anything to add so it may end well but right now I don't feel particularly confident.
Update: ETA for delivery has now passed completely and still no change in order status and no communication. Chargeback is now almost inevitable. Do not use this company at all. It's just not going to end well.
Update #2: The only communication received back from the company has been an order cancellation email which presumably has been automated following the chargeback that I was forced to request from my Credit Card company. There has been no attempt to answer phones, emails or reach out in any way whatsoever so frankly I would treat any positive review with a huge pinch of salt.
I was shocked to discover AZ-Europe were selling an LG Cinema system £266 cheaper than Currys and John Lewis - in the UK. I was like fantastic !
I made the order and expected to wait a week for delivery. My only concern with Az-Europe was the huge delay it took for the cinema system to arrive via post. It took a month in total. The reason why is the original supplier ran out so they had to source from another supplier. Still if youre going to receive the product over £260 cheaper than other retail giants, then there is room for patience.
Customer service is good (not the best) and dedicated and they do try their utmost best to provide good customer support.
When I received the product, installed and operated I was extremely impressed!
Don't be too harsh on these guys. They are "improving", but highly recommended in sourcing cheap high quality electrical from them.
Tip for consumers: zero stars ..... crooks Avoid Avoid Avoid
I ordered a TV for a "Great Price" which showed In stock from their website. I paid by card and it took a minute to go through. Nearly a month on, no TV and no refund.
The events from order.
I expected my delivery within 10 days. Those 10 days came and went and I used their messenger service to find out the problem. An Infamous "Henrich Ulbrich" of which there is no such person. Told me they were restocking and I had to wait until the end of the following week. The Friday came. No Change. Used the messenger again to find out what was going on. HOW BIZARRE! It's Henrich Ulbrich again! What are the chances? Alarm bells start ringing. I ask, what's happening with my order and he tells me exactly the same rubbish and has no recollection of our previous conversation. At that point I decide to cancel the order and cut my losses. I ask for email confirmation of my refund due and he states his "Economy partner is on break". He continues to tell me my refund will be in 5 days. Those days came and went and i decide to use the messenger again. Lo and behold good grief its "Henrich Ulbrich" again! How is this possible!? I ask about my refund and I'm told its going to be 14 days and has no recollection of any of our previous conversations. 14 days is up and I'm not expecting any progress. It's been a disaster and I'm contacting my bank to see what can be done. Now that aside I want to bring forward a few things I noticed.
1 Tracking number on login order menu. It's a fake. There is no tracking number for any order. There is also nowhere to put in a tracking number.
2 Henrich Ulbrich with his nice little blonde head and microphone do not exist and cannot help you. He's a cover.
3 The address given for their Company. Go on google maps. Is a side street with a few Italian coffee shops in Slovakia. There's no factory at that address.
4 The map given on the order screen with the little red line between your country and where they say they are. Never progresses from "Processing".
5 Almost every great review has a slovakian name. To balance up the bad ones. This company has a few friends. Or just one making many new logins to review sites.
6 THE BIG ONE. Imagine an empty factory or even better. No factory at all. Now imagine 2000 orders a day. Now imagine this "company" holding all that money for as long as they can. Imagine the interest they earn by selling nothing. Imagine the money they make by people giving up. Dont give up. Report this company to the Slovakian embassy. Report this company to your bank. Report them to the press. Write as many reviews as you can. I will not give up until I am refunded my money in full. Please do not give up either. You work hard enough for your cash.
You have been WARNED. If it sounds too good to be true. It Is.
Customer Questions & Answers
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In sorry I agree with the other buyer I had a similar bad experience , get onto your bank and get your money back quick, this company are a fake and are crooks , they try to look polite but they are charlatans and thieves.
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