AXS

Hello, I want to thank Ladeis I'm in a wheelchair and i was not able to get tickets to the drake concert online i was upset as it triggered my ptsd! Ladies came on the phone and was able to make it happen 21, she made my day with her badass Worldclass customer service 21! It is important to understand as a customer service representative that your the first contact to the customer and being polite can just make an experience that is simply badass that will gain customer loyalty that is important in this job! Thank you again, Marcelo Amadeo Bolentini

I bought tickets to Culture Club, B-52's and The Thompson Twins at Flushing Meadow Stadium in Queens, New York for July 28th. I responded to a Facebook ad which lead me to AXS. So get this, the emails state after purchase that tickets can be received 3 days prior to an event. Then, a follow up email states LIVE CUSTOMER SUPPORT can take up to 72 hours to respond to requests. So, let's do the math here... if you don't get your tickets 3 days before an event we are already into the 72 hour window of time it takes customer service to respond back - so basically, customer service will respond AFTER you miss the concert. LIVE CUSTOMER SUPPORT typically means "we have people who will respond to you in real time". Their version of customer support is "living people will eventually get back to you". Like, who is hiring dead people in customer service these days? Also, on my profile on Axs none of my purchases are listed. So, this is another scam, fraud, organization that will make any night of fun and turn it into rants, screams, demands, frustrations and emails to your state attorney general. No thank you. I'll figure out a way to go to this concert but not via AXS.