Avis

I rented a car from New Orleans airport. My rental agreement was for $95.20. When I rented it, the lady at the desk didn't give me any paperwork. When I returned it, the man didn't give me a receipt. He said I would be emailed a receipt. I wasn't, but I was overcharged $16.84. Avis is a bunch of thieves. I emailed their customer service. They keep giving me the runaround by asking for information they already have like my credit card, etc. I put in a complaint against them at the BBB. They said the overcharged was for gas. The tank was full. They said I was short by. 2. That means they are me charging $84.20/gallon. That's a scam and a bunch of thieves. Don't rent with them. If you do, get all the paperwork up front.

I had an extremely frustrating experience with Avis Car Rental that I need to warn others about. I recently made a rental car reservation with Avis for the period February 18 – February 21,2025, at Valdosta Airport. The reservation was confirmed in advance, and I expected to pick up the vehicle as planned. However, upon arrival at the rental counter, I was in-formed that I was on Avis' "Do Not Rent" list since January 8,2025.
This was completely unexpected, as I had never received any prior notification of this status. If I was placed on the "Do Not Rent" list over a month before my reservation, why was I allowed to book a vehicle and receive a confirmation? This caused significant inconvenience and disruption to my travel plans.
Avoid Avis at all costs!

I've been renting out of pocket since Dec. I have been satisfied. The Ford Explorer I was renting for 2mos plus needs service. I notified my agent within a couple days of having, GMC Acadia, had issue/s. The tires are ball. I advised her because of handling issues and roaring noises, my attention was drawn to the tires.

Feb. 17,2025, she said she would have a replacement for me in the class. Also, I advised given work schedule, time is of essence. She informed she would be out a couple days, especially Feb. 18, but everything would be in place. I show up to be informed by the rep nothing is available, especially in the group I'm renting, plus the only accomodation/s is a pickup or I can go to the airport. I advised I wasn't able to go out to the airport and it would be in Avis best interest to make accommodations given the situation of releasing a vehicle with balding tires. The rep didn't even want to look at the tires, just brushed it off with I will take your word. So much for spending probably over $2k...

I WILL NEVER...I MEAN NEVER! USE this company again for a car rental.
There is no reason to keep charging my card one month after my trip ended in the UK. I reside in the USA.
Just because you have my VISA number that does not give you permission to add anything to my card.
I never received an email or anything just another charge on my card. NO explanation for what they might be charging for. AND by the way your desk girl was so unprofessional upon turning the car in. The two working when the car was picked up were very good. I would suggest never using AVIS CAR RENTAL. Deceitful for sure

DO NOT RENT FROM AVIS. MULTIPLE TIMES THEY POST AFTER THE FACT CHARGES ON RENTALS CLAIMING DAMAGE OR DIRT, I HAVE HAD ONE TOO MANY EXPERIENCES THIS TIME --BEING THE LAST--WHERE THEY RENTED ME A DAMAGED CAR---DID NOT INSPECT IT AND THEN TRIED TO CHARGE ME. THEN WHEN THEY SEE REVIEWS LIKE THIS THEY ANSWER ON THE REVIEW TO MAKE IT LOOK LIKE THEY WILL ACTUALLY DO SOMETHING ABOUT IT --THEY WILL NOT. RECENTLY I CANCELED A RESERVATION. IT WAS NOT PRE PAY. THEY CHARGED MY CARD ANYWAY AND IT TOOK WEEKS OF BACK AND FORTH TO HAVE THE CHARGE REMOVED. NO ONE HAS THAT KIND OF TIME. ABSOLUTELY THE SINGLE WORST CAR RENTAL COMPANY. DO NOT RENT FROM AVIS

I would prefer to write a minus 5 stars review on AVIS. I rented a car in Main more than a month ago. The car was basically parked most of the time, since I was attending a workshop. I returned the car at the Bangor International Airport; nobody was there to receive the car or provide me with a return receipt. Last week, I got a letter saying there was tire damage and that my card was going to be charge an additional $83.00 dollars. They never provided prove of the damage (photos or video), which make me wonder if this is just a business practice from AVIS to drive more revenue. Nobody checked the car when I returned it, they charged me extra money without proof. I am guessing they do this regularly to many people across the US, so how much extra money they are bringing to their business? If you want to charge me more, the least you could do is to show me proof of the damage. I'm not happy and will never use AVIS again. I no longer trust them...and I will challenge the credit card charge. VERY disappointed.

Don't rent a car with Avis. When I rented a car, I was offered insurance which I declined. It's written in the agreement. When I got back I got a bill with the insurance added. An extra $300. After talking to several people at Avis, they told me they could only refund me 50 percent of the charges. This is simply theft and illegal. Don't rent a car from this company.

NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway. LOTS of black smoke and leaking oil. Car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom. Police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company.

This location with agent KURSHANTE is absolutely horrible. She is rude, disrespectful, and needs to be proud of the job she chose for herself. To add, she arrived late to work and entered the building with a chip on her shoulder.
Howard and Andrew were helpful and courteous. However, the outrageous behavior of Kurshante results in a 1 rating. Sorry, someone hurt you. Avis, shame on you for keeping employees around like Kurshante. I know times are hard Avis, but you can do better, too!
Let me add, this was my 3rd rental in the past 3 weeks with Avis and this last experience has left me feeling disgusted. Smh

Consumers beware.

Rented a car from Avis at palm beach airport…returned it 1/12/24. Received letter today saying that it was returned with dog hair and they were going to charge my credit card $450! Called to say no way, I had no animal near that car! Looked at pictures that were taken and they said "oops" you got that letter in error, it was a different person😡-no apology or anything!

The absolute WORSE car rental location (Fayetteville, GA) I have ever experienced! I paid for a rental (three weeks beforehand), and when I showed up for my rental, the counter clerk informed they had given my rental away! They informed me and my friend that due to us being an hour late, they gave the car away! Not only was this a contractual fault, but this is also unconstitutional for a pre-paid customer! It's a holiday weekend and the car was prepaid, yet they made an "Executive" decision to give my car away. This act is a BREACH of the contractual terms! The contract states that a rental hold (prepaid) has 15 hours before declared a 'No-Show.' As a paying customer who is technically under a contract, how is this justified?! There are many car rental companies out there. In an economy that is already difficult, PLEASE do not rent from an unethical company like Avis, and DEFINITELY DO NOT rent from this location! This company is a class-action suit waiting to happen!

Preferred customer with a prepaid reservation. Show up to pick up car and there is NO car available. There are NO cars at any nearby locations either. We had to scramble to change our trip plans. When you take money for a product you can't provide that is STEALING!

Guys I would suggest not to do business with Avis cause on my side they've been overcharging me and nobody from customer service knows where the charge comes from while on my bank statement it shows that it is from Avis, I even tried to get help at the location where I got the car from and they only see the current charge they are supposed to charge me with every week. My weekly charge is $ 323.64. Starting on july 22nd, 2024 they started overcharging me. They overcharged me $22.87 on that day and I received back on July 27th $16.18. On July 29th, 2024 they overcharged me $ 137.22. Here are the proofs.

I've been a loyal customer of Avis and have Avis Preferred status. I received a letter after returning my latest rental to the OAK location that I'd have to pay a $450 cleaning fee for "excessive dirt and sand" with "heavy severity." I rented the car for 11 days and drove it 1,500 miles with 5 people in the vehicle. We took great care to minimize messes in the vehicle. We wiped our feet if there was dirt and didn't eat anything in the car. The rental was in the San Francisco area which is known for car break-ins, so we hardly put anything in the vehicle and had nothing visible --- it was completely cleaned of belongings upon return. There was what I consider a normal amount of debris from 5 pairs of shoes going in and out of the vehicle for 11 days, certainly not more than a 5-minute vacuum could take care of. We've vacuumed rentals in the past when we felt they were excessively dirty, but this was not. I've appealed to Avis through multiple channels and have gotten nowhere, each time with them citing photos of the vehicle that do not show it was excessively dirty. At one point they told me that it's my job to clean the car before returning it. Their terms do not require cleaning, but say you'll pay a "reasonable fee" for cleaning if they determine it's excessively dirty, which was not the case with this rental. I can't trust Avis anymore because I can't roll the dice on whether my next rental will cost $450 extra, and I won't do their job for them to make the car spotless for the next customer after I've paid a full rental fee.

Freak team! I rented a car and paid in advance. Then I tried to contact the rental office for 5 days to find out if they accept cash for payment.

I made 39 calls to the Serbian office! 39 times, Carl! Nobody answered me. And then one day before the rental, suddenly someone picks up the phone and says that cash is not accepted.

As a result, I have to cancel my booking and lose 50€, my precious time and nerves.

Just a winner for worst customer service. Numbers I called: +381 11 2097 062, +381 11 3676 644. Give me back my money!

Don't rent a car with Avis! I'd give them zero stars if I could.

They have caused me nothing but stress and they have no idea what customer service is. They're untrustworthy, unreliable and not worth your time. They initially ruined my weekend but not it's creeping further into my week.

1. To start with they rented me a faulty car
2. I returned the car but they were unable to provide me with a valid alternative - ruining my weekend plans
3. They have charged me a 'no show' fee although I clearly showed - I had the unfortunate experience of having to deal with their unapologetic representative and have the receipt as proof
4. Dealing with their customer service has been nothing but a painful experience. They have consistently refused to take any responsibility or even try to understand or help.
5. Emails are not followed up - causing further frustration and dissatisfaction

Although I had a valid contract for another four months, Avis had sent a towing truck to tow away my rental car and returned to them. They never contacted us to report a problem with it or asked us to return it. Took the content of the car as well and hasn't reached out to us or offered to return our personal belongings. Useless customer service as well as no one is willing to explain what had happened. Even four days after the towing order doesn't show up on their system. Going to sue their $#*! off.
I recommend get your car somewhere else or simply walk by foot.

The location is horribly understaffed causing unacceptable waits to get a rental. Given this experience I will never rent from this poorly run company again. I feel sorry for the poor attendants who have to deal with irate customers who have been waiting on line for at least an hour.

I booked a car with Avis and prepaid my reservation. When I returned the car they charged my card for an extra $1,000. They said the base rate had changed. I showed them the Avis email confirmation that stated what the base rate was that I agreed to pay. They said they can change it. I wouldn't have booked with them had I known that and I have never experienced that with any other rental company. SO BEWARE OF AVIS, they'll just charge your card for whatever amount they feel like despite anything they may have quoted you.

Avis literally stole my money. Six months after my rental, they charge my card for tail light damage. The lens was broken when I picked up the car, which was understood by the representatives when I dropped the car off. I wrote them to get the money credited back, including photos (time stamped at the time of the rental pickup) of their own location with their own representative pointing at the damage. Now after three iterations, they have determined that I am liable for the charges. So time-stamped photo evidence is not enough to stop them from stealing my money. On another note, how can they even do this? They charged me randomly six (6) months after returning the car. Having accepted the car back with no charges. My recommendation: don't ever use Avis Budget.