Absolutely no customer service. They shipped me the wrong product. The do not answer their phone. You get a recording then hung up on. They do not respond to emails. I have made multiple attempts to call 4 different #s & multiple attempts to 2 email addresses with no answers or responses. Giving me no way to return the wrong product for the correct one or get a refund. I had to file a dispute with my credit card co.
Terrible customer service. Sent me wrong products; switch and bait. Tried to trick me into the house brand "Rockville Audio" instead of sending what i paid for, Rockford fosgate! Took 6+ months for return and refund and even though THEY made the mistake, they charged me a 15% restocking fee. They lie about being authorized and will send you a million automated emails about the "warehouse having issues." Do not waste your time!
I ordered a bluetooth receiver and amp that was sold as a kit. I received the kit and the bluetooth receiver would not plug into the inputs of the amp, an additional cable was needed. Contacted them via email, was told tech support would take over and have heard nothing since. All you can get from them is 1 email reply per 1 or 2 days at best. Price isn't everything, their service is terrible.
The speakers I ordered came in a box that had already been opened. A sticker on the box said that the box was blemished so it was opened for inspection. However, once I opened the box I could tell these speakers had been through more than just an inspection. Hiding behind a label like that is pretty dishonest.
DO NOT buy from these people, go directly to the products website and buy that way. I ordered some Rockville speakers and before they shipped I cancelled the order because they told me they wouldn't wok with my system. Then they shipped them anyways. To make this story shorter, just stay away.
Ordered a Metra in dash harness... these always come sealed in a green Metra plastic pouch. They shipped me one that had obviously been used before - it was shipped in a plain white plastic bag - the brackets had scratches - had obviously been used before. It was a relatively cheap $10 item - so I am not following up on this. But selling something as new when it is obviously used just show dishonesty. CROOKS!
I was gifted a Rockville titan portable array battery powered PA DJ Speaker system with subwoofer.
It's an awesome product and love it.
I had no problem or issues with delivery. Definitely will purchase from the company in the future.
Ok I brought the Rockville 15 in full range speakers and the 18 in subwoofers. I had issues with some of the products and refunds and things like that but I will say all my problems where fixed and fast. The speakers I brought even though less expensive sound great. I almost didn't buy from them or the brand because of reviews but glad I did. I'm a very happy customer. DJ KevistheKing
"I bought a portable Rockville GB1 PA system for my business. I have an event coming up soon, so it was crucial that I received something that actually worked. One of the speakers had a broken input rendering it useless. I filed a return request on Amazon and heard nothing for a couple of days and filed a claim with Amazon. Finally, AudioSavings emails me and asks me whats wrong with the item (I was pretty clear about that in the return request already). I reply and then get an email with just a return label, no postage. I email them back several times asking for return postage. Nothing. I contact them on Facebook, nothing. So here I am forced to return a defective unit at my own expense (over $100 in shipping), and still nothing from them. Finally they reply and tell me they never received any emails from me and that they can't refund my shipping. It's an absolute lie as I have the emails to prove it. Con artists
Audio Savings had my order labelled and in the UPS trailer the next morning after placing my order and emailed the tracking number to me. Through no fault of their own, the June '20 protests prevented UPS from picking up the trailer from their warehouse. BUT, Audio Savings was communicating with UPS, and they kept me updated via email and even apologized for the delay that was not their fault. I was happy to have saved 25% off the prices from other retailers, and the item works perfectly. I will definitely shop with Audio Savings in the future.
Purchased amp and come defective upon installation. Called and audiosavings did not want to send me prepaid shipping label thus had to pay to return their defective. See attachment. So if you like to receive defective products and then have to pay out of pocket to return them without reimbursment the audio savings is the place to go..
Company unilaterlly canceled my order, called- they don t have an explanation and did not even care. There were chicken noise in the back of the csr. Talked to a darwin who did not even care either. They shall not be trusted
I will definitely purchase from Audio Savings again. I ordered two American Bass XD- 1044 subs. I ordered the subs on June 28 Sunday evening and they came Wednesday July 1 that's what i call FANTASTIC service. I would definitely order from them again and again with service like that and the box and the subs were unharmed. The subs also work and sound great. Great job Audio Savings.
Custumer service sucks. Their phones are disconnected and they dont answer the emails. If there was 0 i will give them 0 review. Do not buy anything from these people
Order item on may31, seller create shipping label with ups, i track the package every day show seller have not take package to ups, i ask seller about that, seller respond was ups dealy pakage already ship, i call ups many time during 10 days till June 10, ups indicate they dont have the package, i ask seller refund with no respond, if that is not scan, what it is? I have ebay and paypal step in help, hope it will wotk out, and audiosavings also have many other name, rockville.com is one of them, when u buy a audio equipment make sure it dont show audiosavins, i am wondering what BBB really for, nothing, and how can audiosavings still in business?
They sent me studio monitors stand with the wrong screws & bolts. I can't assemble the stand without those pieces.
Once the 30day window for return expired never heard from them again.
Stay away from this company... garbage.
Order arrived and working great price was fair the sound is great thank you audiosavings I'm happy with my Rockville duel 15 android IPhone karaoke Machine customer service answer all my questions will definitely order more products for my business thank you much great service up...
I purchased a 1100 dollar order and they completely messed it up from the start. They gave me a delivery date, and was seven days late, I couldn't track my things. I would contact them and they refused to reply to my emails. When I finally got my order they gave it to me incomplete. Hassle to get my money back. WORST PLACE TO PURCHASE ANYTHING PERIOD. Never again.
Some thieves are out of jail, and AUDIOSAVINGS is that. THIEVES AND SCAMMERS. They stole my money and I never received my item. WORST experience in my life buying online.
Overview
Audio Savings has a rating of 1.4 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Audio Savings most frequently mention and customer service. Audio Savings ranks 14th among Car Stereos sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members