AT&TReviews 2,457

Wasted a whole day on the phone being transfered around and sitting on hold for a simple issue. This is the worst customer service I have ever experienced. TERRIBLE!
F*** At&t

This company is so dishonest in March 2022 they took 2 payments for same amount paid my bill on the 3rd then on the 7th they took another payment for exactly the same amount. Which was unauthorized. Then they would not return overdraft which was caused by their error. This has happened 4 times. Do Not go auto pay Do not leave any banking info with them for your own safety. I am shutting off all my lines with ATT.

I bought at and t service from Sam's club. They cheated us by quoting the wrong price. At and t is scam vompany

AT&T BLOCKED my Unlocked TMobile phone yesterday because it was not part of their network. Piss on them!

I was with them since 2006. At first they were great but since the pandemic they have become the worst company. They take unauthorized money from people, the customer service department is rude and argumentative and good luck getting a representative that you can actually use understand because most of them barely speak English. I left on 3/2/22 after 16 years and they just stole money from my account today. They are thieves and they will tell you they can't reverse the transaction when they actually can.

Mi nombre es maikel socorro conde, llame el miercoles para cambiarme de tmobile para at&t y me atendio un hombre que sostuvo una llamada por tres horas y al final me dijo que me llamaria al dia siguiente y nunca lo hizo, el viernes volvi a llamar y hable con geraldine, tres horas mas, ella me dijo que al pasarme para esta company me pagarian lo que se le debia a la company anterior, cunado fui a ponerle las tarjetas cinc resulta que se bloquiaron los celulares, nadie pudo solucionarme el problema, son pesimos, deberian de cerrarlos.

I've been overcharged for nine months and I am owed $210.06. This is the worst company I've dealt with that keeps trying to charge me for an un-authorized.

I don't even know how to start this. I thought T-Mobile was bad but man. I'd rather send smoke signals to communicate to other people. My entire family and some friends have att and they all have the same problem. I don't have service in the most random inconvenient places. Spotty phone calls. Failed to deliver messages left and right. Nothing loads 80% of the time. Trash service. Do your self a favor and go with T-Mobile or Verizon

Was with Verizion for 20 years. Switched trying to save some money. Got 3 new phones. There was an issue with connecting 2 of my phones. 6 Weeks of issues, 10-12 hours of waiting, being lied to, and incompetence, before the phones started working (we hope they stay that way).
Amazing! If I ran my business like this, I wouldn't have one.

They did offer me $25 off my bill. WOW! After not being able to use my phone 50% of the time in six weeks. Plus, I had to buy a burner phone just to make calls, which costs me another $100. $25 OFF! Are you &%$# kidding me! Thanks AT&T. You're the best! I will tell all my enemies about you.

What a waste of time. Buyer Beware.

I hate AT&T so much that I'm thinking of leaving the area I $#*!ing live in just to say $#*! you to the $#*! company! It's not only the $#*! service they provide, but it's everything from the ethical decisions the management makes. I wish nothing but the worst karma amongst any executive of this evil company. $#*! them so much.

I recently moved and it could not have been more than the worst experience with AT&T. First, before I moved there was a collections posted to my credit from where someone opened an account in my name, but I was never notified nor contacted until it had already gone to collections. Then after that was handled I called 3 different times and talked to the same girl who asked me to verify my address. Each time I gave her my correct address, future address and previous address but she said they were wrong and said she would send me a code via email and text. The text never came through and 2 days later the code came through email. Which she could not confirm because the day had past. Then I scheduled a tech to come out and install because my new place is not preset up for AT&T. I received 2 phone calls confirming and the tech never showed up. Called back and was on hold for almost an hour just talk to the same girl who put me on hold then hung up on me. Luckily I called back and was able to speak to someone else who was able to reschedule a tech but not until the following Saturday and said he has no clue how my appointment was cancelled. I wanted to just cancel service because of how frustrated I am, but there is $180 cancellation fee, even though my new contract hasn't even started. I've been with AT&T for 2 years now and it seems like there is always a problem. It's just ridiculous to deal with this and pay almost $200 a month for cable and internet.

I called this morning about my Mom landline for repair. I had to speak to 6 different people and stay on the line for 45 minutes before I spoke with the right person. I'm still not sure the problem will be resolved. She has had the same problem before. And its still not resolved. Can you not do better than this. My Mom is 92 and lives by herself. She needs her phone.

They have literally kept a bill for $2,500 that was fraud on my under my name and they knew this day this was back in 2018 and I did absolutely everything they told me to do to get this taken care of and to this day it's still not done and they keep wanting to pacify me AT&T is one of the worst companies I have ever

This Is a money hungry they Carr more bout money than helping a come stay up and running and it's a simple flick of a button

They don't value their customers at all. Especially the loyal ones. $174 per month for 2 tvs is ridiculous. And they think they're doing you a favor if they offer promotions which expire and you have to keep calling back to renegotiate then you get someone in Asia to assist you. Seriously!

We continued to get a monthly charge after switching from AT&T to Verizon. The first month they said they would reverse the charge. The second month they said they would reverse both months and stop the charge. The third month, when nothing had been done, the rep got the bottom of the charge -- we had switched our phones, but only "suspended" our ipads. Therefore, we were still being charged $104 a month for the service, although "suspended". They stopped the third month charge, but would not reverse the other two months because, in their records, we only "suspended" our ipads. We did not even have these ipads any longer and had apparently been charged for them for at least two years. Verizon is costing us about $85 less a month (probably mostly because of the ipad charges that we weren't aware of). But, feeling scammed by AT&T. Buyer beware.

My inboxes for my wife and I were both locked out! Can't see if we have bills waiting or just someone trying to contact us. Called ATT customer service, most don't speak English you can understand, that always helps! Talked to 7 reps and 3 MGRs. Came to a conclusion, to send me a reset password through the snail mail. About 5 days later I got it, didn't work. So they paid 10 people for 5 to 6 hrs of talk, that couldn't do nothing as far as help. Told me no discount on my bill, I'm not ENTITLED to an inbox the guy said, but pay 10 people that can't do their job.