AT&T

I ordered a new IPhone 15 from them online I put full shipping address when ordered well whoever packaged it didn't put the full address on it. UPS couldn't deliver it back to me so they returned it. I told them when they got it back I wanted the phone and the line cancelled and I want my $52.70 refunded back. So far I've been given the run around one person said it will take a couple of hours to a day for it to be processed which was a lie. Now the next person says 5 to 7 business days well I'll give them that then I'm going to file a complaint with the BBB or FCC.

Waste of time changing to this company. There's is always an issue amwith them. They have you talking to representatives for 2-3 hours at times. It's very fustraring. Would never recoomend anyone switching here. There's alot of areas were no service at all.if i could i would give zero stars

Customer Service Representative Bianca (id BA*******, Atlanta Office) not only solved our problems and explained everything we need but kept all of her promises to our complete satisfaction. It was just unbelievable for us - being the AT&T loyal customers for over 30 years! She is the best example for other employees.
We would like to thank her from the bottom of our hearts.
Nelya and Boris Okun

Two weeks a go I bought a long charging cable for my iPhone from the ATT store at 1800 N federal hwy pompano beach, fl
Along with $50 of other stuff. I have purchased 2 phones from this store over the past few years.

The charging cable fell apart after 2.5 weeks. Both schmucks in the store told me they didn't cover damaged cables. They never even looked at the cable! They blamed me for damaging it. It has an open circuit and doesn't charge. Both Josh and his manager were rude and told me they are willing to loose a long term Customer over a $10 cable

File this in the "CAN'T FIX STUPID CATEGORY!"
The lack of service and rudeness is mind blowing

At first, AT&T offered a deal or special to keep the prices lowER and keep us as a customer. After the deal was over, the rep over the phone informed me that there were no more specials and the bill was going to go up from $106 to $127. I was unsure if I could afford any higher of a bill being a single parent, but the rep assured me the bill wouldn't increase from the $127. The next bill was $200.95 and the email I got for the NEXT bill said that it would be $199.35. That wasn't even including any special packages, only the most basic cable & basic low speed internet. NOPE! NOT gonna do it anymore AT&T! I have been a long time customer but you have taken advantage too many times!

Poor customer Service. Name Lou
She had me on hold for 30 min just to suspend a line and to black list my phone she said she couldn't do it. I asked to speak to the Superviser and he was able to do it right away.

After close to 20 years of doing business with AT&T, this will be my last week. All of my family have been loyal customers of AT&T for years. Within the last 5 years AT&T has raised our prices on both DTV and cellular service. If you're lucky enough to talk them down you're on the phone with them again in 2 months doing the same thing. If you call them and ask if you can drop to a lower plan they will help you but they don't tell you if your plan is actually grandfathered in and is actually cheaper than a lower service plan. I had this to happen twice. I'm so done with the price gouging and dishonesty.

If I could leave negative stars I would! I called in February to cancel phone service for my small business after having it for over 10 years. It wasn't canceled until April when I realized money was missing from my account! I called to hand it canceled again, the incompetent employee didn't remove the automatic payment so they charged us 3 months of service at $272 when originally our bill was only $67.08 for nearly 10 years! Then for 3 months we got the run around about refunding over $800 to our account which we still have not received to this day. It is now June! We have spoken to numerous agents, at least 2 supervisors and we still don't have our refund. This has severely impacted our business not to mention the 3 overdrafts it caused to our business account. If this is how they treat a 10+ year customer what do you think they will do to you! Do not use AT&T! Period

Trying to unlock my new iPhone 12, bought it through ATT, but unable to unlock was able to unlock iPhone 8 with no problem. I did this because I couldn't understand what I was doing wrong. I did not plan on leaving. Called the service after being on hold for 30 min, I drove to the local ATT store. They refused to help me sighting the only reason I unlocking it was to move it over the ATT network. They said they were there to bring in new business, not send it away. Well, guess what, I'm out of here, along with my internet, I have always had problem with ATT service.

We finally got AT&T Fiber in our neighborhood and the whole neighborhood got it including our street, BUT our side didn't get it. Now we have been trying to get Fiber for almost a year now and as soon as they put it in our neighborhood they don't put it on our side of the street. So now they are in a different neighborhood and ended their project in ours, which is ridiculous, so they are not reliable and liars.

We went to the AT&T store in Burleson and Miguel was prompt and courteous and he was extremely helpful and knowledgeable. He made the visit enjoyable. He went above and beyond to bring Awesome customer service.

Had ATT internet for 15 years and would never get more that 4mbps. I paid for high speed. Would never upgrade my service. Dumped internet and direct tv for dropping conservative news shows. Now get 60 Mbps with straight talk internet and video for tv and my security cameras actually show live time for a change. Go woke and go broke.

I signed a 24 month contract then I canceled it after the 24 months and they are now saying it was a 30 month contract. There att app is $#*!, couldn't get it to load half the time and when it would load it would take 30 plus minutes. The monthly bill was way higher than there competitors with less options. So glad I made the switch to t-mobile. I would not recommend to anyone

It was happened in physical *******@Conroe couple of week ago. Store specialist agreed positively to insert prepaid line with my trade in device which was under wireless line. Specialist consulted by his supervisor whatever he did with my phone. It was the first time I trade in with AT&T. They aware me nothing but they knew everything. It shouldn't be use prepaid line with trade in which device under wireless line. Suddenly, my device blocked and my prepaid suspended. I spent $70 installed screen and cam protectors which device already returned to warehouse and AT&T charged $49.32 for suspended line. Now AT&T saying it not refundable. I requested AT&T to return my old device but they ignored my request. Customer service saying they do nothing on it. Thanks AT&T Service.

They sent my husband a phone to replace his due to his being 3g my husband's phone was paid off and the phone we got was substandard, we had already paid off his phone and were not asking to upgrade but are being force to but at&t refuses to give us a phone like the one they want to replace. I believe they should give us a phone of the same value if forcing us to upgrade.

You people absolutly do not care about your customers. Been with AT&T. For 15 years and they treat you absolutly like crap. The only people that get good treatment are people that are just signing up with them. The CEO needsb to take a hike and somebody else needs to take over that actually cares about customers. The bigger these companies get the worse you get treated, what a complete joke. The billions you morons rake in is a bunch of bull with your crap customer service. Kiss my rearend you thieves

This company is horrible… the service doesn't work they blame it on our cell phone which aren't old and then when I asked them if they can extend my payment arrangement due to my work situation only paying me once a month, I just found that out and reached out for understanding…and AT&T told me they couldn't help me… I have been a loyal customer for over 20 years. It's sad that a company this size couldn't make an exception for a loyal customer struggling through these rough times.

Dont go with this company! They suck and I m sick and tired of dealing with people over seas that dont have a DAMN CLUE of how to help! ATT YOU need to get better customer service reps! I shouldn't have to spend at least 10 hours a month on the phone with your technical so called experts!