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Florida
1 review
0 helpful votes
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Complete scam
October 30, 2023

Completely lied to at BJ's and now stuck with a higher bill than from Verizon. Was told a specific price and now the price is much higher.

Date of experience: October 30, 2023
Florida
1 review
0 helpful votes
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Poor customer service and do not deliver as promised went two stores and could not deliver Verizon did it with ease

Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Land line problem and waited for almost an hour and being transferred around over and over again for them just to end the call.

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Customer service sucks
October 5, 2020

Awful customer service, considering going back to T Mobile. Rude customer service, very unclear and confusing responds.

Date of experience: October 5, 2020
California
1 review
0 helpful votes
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$#*! At&t
May 12, 2021

$#*! At&t, the biggest liars in the US!
They by deceit entice clients, and at the expense of their nerves and health they earn!

Date of experience: May 12, 2021
Texas
1 review
1 helpful vote
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At&t is $#*!
February 22, 2024

Yall need to fix yo $#*! im need a fre month or something. Couldnt call my grandma before she died because yall $#*! is down

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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Service, Internet
December 27, 2023

The worst service ever, do not work with people. Customer service is good. But seriously the service it terrible

Date of experience: December 27, 2023
Nevada
1 review
0 helpful votes
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They make a false promise about good deals they never keep, at the end I sent my 2 paid s20 phones for 2 S21 ones. So finaly it a still

Date of experience: June 14, 2022
Ohio
1 review
0 helpful votes
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Worst customer service of any company I have ever seen on this whole planet! Bunch of Liars, the whole company!

Date of experience: March 19, 2023
Florida
1 review
1 helpful vote
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This Is a money hungry they Carr more bout money than helping a come stay up and running and it's a simple flick of a button

Date of experience: February 23, 2022
California
1 review
0 helpful votes
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Dropping NewsMax?
February 13, 2023

More censorship! Put NewsMax TV back on.
We need a diversity of voices. Stop the censorship!
You need to help the problem not create the problem

Date of experience: February 13, 2023
Florida
1 review
0 helpful votes
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They sent the wrong phone and will not stop billing me i sent it back un opened but they keep billing me and no one can help me

Date of experience: April 6, 2023
Texas
1 review
0 helpful votes
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Horrible
January 15, 2024

Like others, i'm sure I'd give a zero if i could...just trash and they make me type 39 characters which is insane

Date of experience: January 15, 2024
Florida
1 review
3 helpful votes
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Worst
September 15, 2018

Worst internet! I wish I never changed from xfinity, but I had to beacause of the area. I used to have a 25MB internet from At&t, but it was really bad, so I went to a store and asked about how to make it better and the guy showed me what he called "the best they have", so I got this new one. I had to pay $100 for the installation and they're still charging me $200 for breaking the old contract, even if I was making a new one, but the thing is, NOBODY EVER TOLD US ABOUT THESE CHARGES. But that's ok, we pay what we have to pay. But there's another thing, we had to pay all of this and we're obviously paying more than before for the same internet! It's the same thing! We can't even watch a video without it stopping all the time. And if we call or go to the store to complain about it, the service is horrible, and we're just losing our time because it's never going to change anything. I don't recommend it, but if someone needs to have it because of the area, just take the most basic plan and then take the unlimited mobile internet from T-mobile. Because the internet from At&t is going to stop all the time, so you can still use the internet from your cellphone, and the internet from T-mobile is the best.

Date of experience: September 15, 2018
Florida
1 review
0 helpful votes
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Worst phone company ever you guys stole my money and keep the phone that's crazy that's crazy very disappointed

Date of experience: June 22, 2023
Tennessee
1 review
0 helpful votes
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Worst service
September 25, 2023

Outages constantly, no help, no information, no customer service, absolutely terrible. If i could give negative stars i would.

Date of experience: September 25, 2023
Kentucky
1 review
1 helpful vote
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AT&T
April 7, 2022

Simply just go with a different provider AT&T is a bunch of crooks. You simply don't get what you pay for. Crooks

Date of experience: April 7, 2022
Texas
1 review
0 helpful votes
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They are clueless and blind. A two hour phone call every time I'm on the line with them. Worst worst worst worst

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
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I think AT&T has good Internet but the customer service aspect and my whole experience with AT&T is horrible. I first went in the store to get AT&T as wireless Internet service AprilI think AT&T has good Internet but the customer service aspect and my whole experience with AT&T is horrible. I first went in store to get AT&T as wireless Internet service April 20 had to wait three weeks even to get an appointment May 20 a whole month later & then come to find out they have to dig the wires underground to get the service to work. So now I have to wait for that, four days go by and service guys are out there everyday until I get a paper in my mailbox saying my service should work I'm good to go. I try it and it still doesn't work. I spent two days, one day of which I was on the phone for an hour and 10 minutes with a customer service agent whom at the end of the call couldn't help me. The next day I spent the same amount of time with a different person who also told me they couldn't do anything. So now I sit here writing this review may 31st after I just got off the phone with the store I originally contacted to get AT&T and they told me they couldn't do anything. So I am now without internet for who knows how long because no one could give me an answer. All and all don't get AT&T

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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They hands down have the worst speeds ever. The also have horrible customer service. If you go over 1gig they slow you down more.

Date of experience: July 18, 2023

Overview

AT&T has a rating of 1.2 stars from 2,456 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AT&T most frequently mention customer service, new phone and next day. AT&T ranks 243rd among Internet Service Provider sites.

service
1,285
value
1,216
shipping
781
returns
804
quality
1,099
+238