AtlasChoice

Avoid atlas choice at all costs! Hope this is not too late! It's too late for me! I hired a car from Murcia airport and Returned the car to them over a month ago and haven't had my deposit back yet, credit card bill of over £750 has already been paid, atlas choice are doing nothing about it!
Believe all of the negative reviews on them, it's not just grumpy people, they've caused me no end of stress and are simply blaming the Spanish car hire company!
I'm at the end of my tether and don't know what else I can except try to warn people to stay away from them!
PLEASE DO NOT BOOK THRU THIS COMPANY!

I took out a car rental and PLATINUM insurance with Atlas Choice in August for a weeks rental in Sicily. Collected the car drove for 3 hours into central Sicily and broke down. The car would not start and the diagnostics determined a dead battery. Called Atlas Choice who after an hour had arranged a garage to pick up car and solve problem. Garage towed to garage location and called to confirm replacement. Then it all went haywire, we were told the car had to go back to Palermo (3-4 hrs) and a replacement would be sent. The garage said that a battery would cost 70 + fitting, but NO they wanted the car back. Meanwhile we had cancelled an appointment as we were far too late and realised we could not even reach the hotel at this rate. I was then told that if I bought the battery I could claim back from the insurance. So this I did. Off we went and no problems for the rest of the holiday. Once I returned to UK contacted Atlas Choice to 'at least' get my battery money back let alone all the telephone calls and inconvenience caused, I don't know how may emails I have saying they are attending to it, but NOTHING, now they don't even reply to the email, just a generic 'email received'. This company really is unprofessional, devious and in my view should not trade. You cannot treat customers like this especially when I took out your most expensive (PLATINIUM) insurance plan, this insurance means NOTHING, so my advice to others is stay well away.

Tried booking a car in Iceland - but 2 days later they email & they say they can't fulfill the order because all the cars at the price they advertised are already rented - so they offer me a SMALLER car for a HIGHER price. Uh, no thanks.

Start looking on the rental sites again and low-and-behold, there is Atlas choice, still advertising that they have cars at that price/location (it said that 'had 4 remaining at that price'). So I try again - and once again, 2 days later they say they cannot fulfill my order and offer a smaller car for a higher price.

This company clearly has no intention of supplying cars at the prices it advertises, it is just a lure to get you to run out of time and have to accept one of their higher priced vehicles.

AVOID, AVOID, AVOID

NEVER USE THIS SERVICE! They will just steal from you.

I needed to cancel my reservation and requested a refund and their "customer service" just copy and pasted their T&C and FLAT OUT REFUSED my refund.

They wouldn't even supply me with a voucher for future bookings to make up for it!

I asked to escalate my claim and they just replied "This request has been resolved. You can see your ticket here." and linked me to their T&C copy paste email.

Absolutely atrocious. AVOID AT ALL COSTS!

Be forewarned, this company is a total scam. Their website says their quotes include the necessary insurances that Ireland requires, but beware, they will tell you the quote includes it, but when you try to pick up your car, the insurance will NOT be included and you will have to pay an exorbitant amount on top of what you have already paid. TOTAL RIPOFF
Then when I tried to resolve they continued to change their story and tell more lies.
BUYER BEWARE, DON'T BELIEVE ANYTHING THEY TELL YOU. IT IS ALL LIES!

Price was great, cheapest that I could find on a decent class of vehicle. However, no vehicle on arrival at airport, no contact from local supplier or atlas choice, no counter at airport for local supplier. Phoned local supplier (Virtus Car Hire - avoid like the plague) and without apology was told to hire another car and claim back the cost of it through atlas choice.
Logged complaint as soon as i got back, still have had no acknowledgement of my complaint, have phoned atlas choice 4 times only to be told that they can see my complaint is in the system and no more. I was told that the complaints dept was very busy, so I can only assume they get a lot of complaints! 6 weeks have passed and my complaint has not even been acknowledged so I will start legal proceedings to recover my money.
AVOID ATLAS CHOICE
AVOID VIRTUS CAR HIRE

BEWARE of ATLAS CHOICE CAR RENTAL SERVICE

For those of you that do travel outside of the US - beware of Atlas Choice Car Rental service.

Atlas Choice is a broker based in London. We used them to find a car rental company in Portugal. One of the services they offer is insurance coverage for any excess damage to the rental. Unfortunately I banged up the front of the car and for over a month I have been trying to get a refund based on the additional insurance. I applied the day I returned from the trip and submitted all of the paperwork. I have still not received any of the funds due. I would never recommend this company.

Gary

Update 2/16/2016

It's been 5 months and we still have not received our refund.

Booked a car through Atlaschoice with Del Paso Malaga

Car collected full / returned full

They charged 22 to put the fuel in the car fuel - NOT for the fuel, but to put the fuel in the car before we received it.

There is nowhere in any documentation from Atlaschoice that says Del Paso will charge us 22 to go to the petrol station next door to the car hire and put the fuel in the car

I filled up & they will charge the next customer 22

It's just theft

Left Stranded in Italy by their incompetence

DO NOT BOOK WITH THESE, THEIR INCOMPETENCE LEFT MY FAMILY STRANDED IN ITALY

Good price for a luxury car (Audi Estate) through these. Arrived at airport and asked for 2 credit cards by Locauto.
Atlas choice documents only state I needed one.
Luckily I had a 2nd, only to be told by Locauto that the 2nd had to be an "American Express"
NOWHERE ON ANY PAPERWORK DID THIS APPEAR
After contacting Atlaschoice from the airport they agreed that it was their fault. They couldn't do anything then so they cancelled my booking, told me to book another car elsewhere and promised a full refund on return from holiday. (Looking back, they just wanted me off the phone).

7 WEEKS NOW AND THEY HAVE TOLD ME THEY ARE NOT HONOURING THAT AND ARE NOT REFUNDING.

They are scam artists and untrustworthy.
I hope they lose as much business through this, (and other reviews i will be posting), that I have lost through their unprofessional incompetent behaviour.

BEWARE, YOU HAVE BEEN WARNED.
Just look on Facebook and twitter at the number of complaints they are getting. I wish i had.

AVOID AVOID AVOID AVOID AVOID AVOID

They owe me £180 car did not match and they are trying to tell me i rejected the deposit. Why would I pay a deposit on a car that does not match

Caveat Emptor (Buyer Beware!)

My rental did not go well at all.

I was promised a Toyota Yaris and got a beat up (covered in dents scratches and even had rust on some panels) Hyundai Getz that had already seen several seasons of heavy use.

I paid Atlas extra for excess cover on this hire, but when filling in the paperwork at the beginning of the hire was told that the excess was E700 which is probably more than the car they hired to me was worth...

On returning the car, they identified a further two scratches on the sill and I could not remember how they got there, I was then asked to write a fake accident report based on what I thought might have caused the scratches and state in writing that I agree to pay E274 in damages (taken off my card with immediate effect). The lady informed me that Atlas would refund any monies that they took from my account.

I agreed as it appeared I had no other choice and we did not want to miss our flight home, but I did place one caveat on their accident report, that I agreed to pay on proof that they had carried out the repairs.

This is a scam, they are claiming for damages that they are not repairing and then immediately re-leasing the cars to the next customer/victim. The car I hired had several seasons worth of damage evident that had not been repaired and even had rust showing on some panels.

You could buy a car in this condition for a few hundred pounds in the UK, yet they have extracted the same for a couple of scratches.

Atlaschoice's excess waiver is not worth the paper it is written on and you are exposed to fraudulent unscrupulous behaviour from the moment you walk into the partner company's office.

I will be taking them to a small claims court to get my refund plus expenses and court costs.