Tessa v.

Did not make a booking in Portugal due to the fact that they refuse to tell you if you buy a Platinum coverage, in which circumstances they will charge the 1000 deposit on your credit card! So it doesn't matter which coverage you choose, they always claim a min deposit of 1000! They rely on 3rd car partners who will charge damage if they see fit. And because there is no clear policy regarding damage, this is a very tricky and doubtful way of working. Took me 4 days and 5 emails, and still not 1 answer regarding which kind of damages are being charged with a Platinum (so called full) coverage. On their site they hand out `presents`, but these are not presents, I asked them but it is pure nonsense. Did not trust them at all and booked at one of their competitors.