Asus Tech Support 247

CSR chose to speak in a whisper, I politely requested she speak up. I repespectfully explained I'd been on hold 20 mins & I just needed help with installing the latest version on my tablet.
She hung up, well she laughed first. Yes she sounded Asian & I'm American. Yes I believe she hung up on purpose...the laughing leads me to believe this. I hope I'm wrong.
Truth is Asus products tend to be subpar, customer service is less than subpar. Truly regret doing business with Asus.

I have purchased a couple of Asus tablets and a couple of expensive Asus ROG gaming laptops.

The kit itself is pretty good, until that is you have an issue. Because once you have to try and contact ASUS UK customer service, you realise that you would be better ringing your 90 year old Nan of tech help.

The first time (admittedly 2015) I contacted then it was because the keyboard for my tablet had stopped communication with the tablet when connected. They basically after initially sending me the steps for a factory software reset. They said you are able to use the tablet without the keyboard. It is not economically viable to repair the it.

Second time it took five attempts to get them to register my new laptop (purchased March 2020). I would not have bothered but when trying to use several ASUS utilities required to set up the laptop sound, keyboard and power setting, it keeps prompting you to register the device. Then just three weeks ago after a windows update, every time I start the laptop I receive a pop up for the UBS port charging app. Whilst not vital it is annoying and for a laptop costing nearly £4k, you expect some sort of help. Oh no, even though it is an ASUS app (not Microsoft), I was told that as a Windows update had caused the issue it was nothing to do with ASUS and I needed to contact Microsoft. Of course Microsoft just say it is an ASUS utility programme, as the software was not written by Microsoft they are not able to assist.

Way to go ASUS, just wash your hand of any issues. Your UK customer services is as much use as a chocolate teapot or a set of Decibullz earplugs.

Never purchasing ASUS products again.