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North Carolina
1 review
0 helpful votes
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Impossible to deal with
January 25, 2023

I have spent too much time trying to find out about my plan, & now I see why - 1-star rating from others.

Date of experience: January 25, 2023
New Jersey
1 review
0 helpful votes
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Title: A Nightmare Experience with Assurant, FedEx, and Xfinity - Corporate Thieves!
I recently had a horrendous encounter with Assurant, FedEx, and Xfinity that has left me frustrated and infuriated. After visiting Assurant's website on Sunday to file a claim and paying the required fees, I received confirmation that my item had been shipped. However, three days have passed, and I still haven't received my phone or a refund, and nobody seems willing to assist me in resolving the issue.
When I contacted Assurant, they claimed they didn't have the phone and advised me to call FedEx. Apparently, it's now my responsibility to deal with a shipping problem that Assurant caused. But contacting FedEx proved worthless as I was greeted with a robotic recording, denying any receipt of the package and directing me to contact the shipper. How convenient! Assurant, on the other hand, refuses to help because they insist they've already shipped it. They fail to acknowledge that I am the one left without a phone!
Adding insult to injury, Xfinity, whom I've been paying insurance to for this very phone, refuses to provide a refund. It appears that they have no qualms about pocketing my money while offering zero assistance. I attempted to contact Xfinity three times, only to be put on endless holds and eventually disconnected. The classic trick! And when I did manage to speak to someone, it was always somebody located overseas.
Despite some glimmer of hope when a lady from Xfinity promised to intervene, an Assurant representative shattered it by claiming they couldn't help or issue a refund. Frustrated, I requested a replacement phone through UPS since FedEx has proven time and time again to be the worst shipping company in existence. However, my request was denied.
In conclusion, all three of these companies have proven to be nothing more than corporate thieves, treating customers with blatant disregard. It's high time we united against such corporations. I am now considering involving a lawyer to retrieve five years' worth of insurance money from Xfinity and demand a refund for my phone. Furthermore, I am determined to assemble a petition and fight against these companies' mistreatment of consumers. Remember, stand against corporate America!

Date of experience: October 4, 2023
Washington
6 reviews
10 helpful votes
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I have been a Tmobile customer for 7-years and during that time have kept my devices insured via Assurant. I have discovered recently just how crooked Assurant really is. My daughter had a Samsung 9+ that she really liked... she also likes to ride horses and during a recent ride her phone came out of her back pocket and she stepped on it. Needless to say the front and back glass was shattered. I put the insurance to use to get it replaced, Asssurant sent a refurbed phone to us, we moved sim and data over, packaged the broke on in the return package, put the included label on it and dropped it into a USPS box. A few weeks later I started getting emails from Assurant that they hadn't received the damaged unit and that they would be charging me for the unit if they didn't receive it. I checked to see what they would charge in the case it wasn't received and they told me it would be around $700. I went onto eBay and found I would be able to buy this particular phone for $250 all day long. So forty five days went by and I was told that they would be attaching a charge to my Tmobile for the cost of the phone. I spoke with Tmobile and they told me if Assurant did the charge they would roll it back and at this point they have done that exactly. Assurant is as crooked as the day is long and at this point I don't have insurance on any of my devices. I will buy a replacement on ebay.

Date of experience: August 28, 2020

Overview

Assurant has a rating of 1 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Assurant most frequently mention and customer service. Assurant ranks 91st among Health Insurance sites.

service
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value
15
quality
13