Assurance WirelessReviews 793

Jan 22.21 my app. Was sent to assurance wireless by mail. Waited so long to get a response. Later I called the national verification center and was told that my app. Was approved and was given a confirmation number then was instructed to call assurance wireless to have my phone shipped to me. I talked to david( customer service representative ') who confirmed to me that my phone will be shipped to me whitin 10 days. After 15 days no phone arrived. Later I called in and talked to Amy ( customer service representative) who put me on hold for a while then she asked me to file another application. It weird and strange this type of abuse. I explained to her my app. Was filed sent in and approved and I should receive my phone as David told me. She said no, you have to file a new one. I said either David and national verification center laied to me or you laying to me. She said David laied to you. Later I called the national verification center and they confirmed to me again that my app. Was received and was confirmed and they gave me the confirmation number. Now it over 3 moths and no phone was shipped to me. This act of abuse and misconduct has to be investigated and lawful action should be taken against those taking advantage of innocent sick people...
Sami El filLi

I've had assurance wireless for quite a few years. It use to be very good. It's now a nightmare. The first
"free smart phone" I was sent (I had to reapply when I moved to California) was obviously a returned phone that
Doesn't work. So, I purchased another phone from them that was supposedly "reconditioned". It cost more than
A pre-certified phone. It was a phone that was returned probably from an unhappy owner. Not only was it
Not reconditioned, it was still active with the last buyer. It took many hours and countless phone calls to
Get a refund despite sending it back and verifying that Assurance had received it. The problem was only fixed
When I finally got to speak to a real human being. In order to do this, I read countless blogs to find a way to
"trick" the system into talking to a human being. None of the tricks worked, but I tried several of my own and
Finally I got an operator. IT SUCKS TO BE POOR - WHY MUST WE BE PUNISHED EVEN MORE!

As a disabled customer, I've been trying to apply for 8 months. I've been approved through the national verifier since I began but assurance has always found a reason to deny me. I've turned in all the paperwork they've requested but the denial letter comes dated before my 'return by' date.
I did finally get my approval last week and received my phone yesterday. So far, I've had 16 different companies call me. They sell your number to solicitors and waste your allotted minutes. Your email information is also sold as sincemy application was approved, I've gotten countless emails from various organizations and political campaigns.
This is not the kind of thing that's useful for someone who is disabled and struggling to survive. They take advantage of those who need phone assistance without caring if the minutes they're allowing to be wasted might be needed.
If you have another option, choose that instead.

Wow. I wish I'd read the reviews here before I signed up.
I had been happily using a cheap non-Lifeline phone and plan from another company with no issues for years. A friend talked me into giving Assurance Wireless a try.
The phone started malfunctioning from the start. The setup was nothing like the instructions described. The phone and charger both reached melting point in 2.7 seconds. Then, the phone wouldn't get on my Wi-Fi. Then, it used up all my data updating itself, which included adding a bunch of bloatware. Then... this. Then... that. What a frustrating mess!
Assurance customer service was no help. All I wanted from them was help getting on my Wi-Fi, and they couldn't or wouldn't do it. They were also pretty rude, which I don't hold against them too much as I imagine they're slaves in some other country making pennies a day, if that. After an afternoon of repeated calls with them, they told me they'd call me back, and never did.
One day was plenty, thank you very much. I'm done. I don't have enough time left on this earth to waste it dealing with this nonsense. I destroyed my phone and threw it into the trash where it belongs. I'd rather go without and spare myself the aggravation of Assurance Wireless. Now, excuse me while I go give my friend a stern scolding.

This free phone service is a joke got the free phone in mail as promised but went to activate phone I had to make NUMEROUS CALLS TO Lifeline, then Truconnect then back to assurance wireless just to be told that I had to go in and reapply AGAIN on there website so I did and then they told me I'd have to wait Another 7 days for ANOTHER PHONE... THEY DID NOTHING FOR ME BUT CAUSE ISSUES AND HERE I SIT WITH A NON ACTIVATED PHONE... THERE CUSTOMER SERVICE IS HORRIBLE YOU CAN'T HARDLY UNDERSTAND THEM AND NO ONE KNOW'S WHAT THE OTHER ONE IS DOING ALL THEY DO IS PASS YOU AROUND... BEWARE STAY AWAY QLINK IS THE BESTBY FAR FOR A FREE GOVERNMENT PHONE I LOVETHERE SERVICE AND NO ADDED BS..

I have gone through 13 different phones from this company. Every single time has been because the phone battery either stopped charging or the charger on the phone just quit working. These phones are low quality and bad designed pieces of junk. One of the phones would heat up so much it shut it self off to cool down. On the other hand, the service is terrible. I would literally lose connection in my house. It didn't matter where I went or traveled, the service would always be terrible. Also many of the phones, at least 6 of them, would freeze up constantly! I had to take the freaking battery out of the phone to unfreeze it! Another complaint is the phones are very weak. At least 5 of the phones cracked from dropping it about 1-2 feet in the air. That just shows you how poorly the phones are designed.

They hire csr's that are not able to speak or understand English. They ask for documentation repeatedly and when you send it, it makes no difference. Been without phone for 5 months during a pandemic, just hung up from speaking with them in tears. Terrible service, non caring service reps. I have provided them with everything they asked, repeatedly.
More than qualify, been a customer for years and they decide I didn't send in recertification, never received one.

I understand the you get what you pay for and I'm paying nothing but at least give phones that actually work longer than a month I had umx it broke then they sent me a wiko garbage the the volume and power button started taking screenshots the volume wouldn't turn up or down it wouldn't power off or on that was the wiko ph they sent a another umx let's see how long this one last the service is ok it's these cheap az phones Assurance Wireless whomever is in charge allow us to use our own phones that would be be much easier