I have gone through 13 different phones from this company. Every single time has been because the phone battery either stopped charging or the charger on the phone just quit working. These phones are low quality and bad designed pieces of junk. One of the phones would heat up so much it shut it self off to cool down. On the other hand, the service is terrible. I would literally lose connection in my house. It didn't matter where I went or traveled, the service would always be terrible. Also many of the phones, at least 6 of them, would freeze up constantly! I had to take the freaking battery out of the phone to unfreeze it! Another complaint is the phones are very weak. At least 5 of the phones cracked from dropping it about 1-2 feet in the air. That just shows you how poorly the phones are designed.