AskTech SupportReviews 558

Very kind, courteous and knowledgeable! Called back at correct time and never left the conversation until problem was fixed.

My screen shut down saying virus detection. My tech patiently and knowledgeably helped me get my screen back. Excellent job!

After giving directions to wait for a firmware update, I never got a call back as promised. Waited well over an hour for the call back.

All I need is to get an appointment for a lab to drop off samples. For whatever reason I was sent to this site. WHAT A WASTE OF TIME WITH NO CONCLUSION

Went out of his way to be helpful. Determined the problem gave me info next step was to have xfinity reboot and run diagnostic which has NOT happened

I was having a very difficult time signing into my computer. There were a couple of letters that had been transposed and I was locked out. The man talked me through it and I got it all worked out.

I'm not very computer literate and she was
Very patient and kind. I will refer you and definitely use you again if I need too. Thank you for an amazing service!

I'm in charge of fixing things. But, the problem went beyond my abilities. Just Answer, answered my call
And stayed with me while he fixed my wife's laptop. The tech was professional and polite while coaching me through a few steps and wa-la it was fixed. I would recommend Just Answer for help with any situation from lawyers to plumbers to laptops!

Peacock was not streaming, only gave me a gray screen. Checked that I was current with payment n I was. Contacted help line. Response time was within 5 minutes. I explained my issues. I was given a list of steps to take. And it worked. I was streaming Peacock. All good.

Had an issue with windows not wanting to update on my PC due to something missing got with the tech after a few minutes he found the issue gave me step-by-step instructions on how to fix it within about 15 minutes. My problem was resolved. I'm very happy with my time with just answer. Would recommend this service to anyone.

From chatting to speaking with a personne, I was able to get an anwer to my problem in a few minutes.

Hi, I did not realize I was signing up for a service that cost money. The $56 charge is not authorized. Somehow you were switched to me from AOL. Mistake.
Thanks for canceling the charge.

Every time the phone rings, I answer and get a recording asking me how the conversation went when there is no conversation!

My tech was amazing! Patient, I am not a techhie, walked me through everything, explained each step and now I don't have to buy a new tv!, Best!

It was not easy for me, but eventually, with Nahum's suggestions, I was able to solve my problem. Thanks!

I was asking for advice and the next thing I saw on my bank charges was a bill for $55. Shame on you!

The agent was very helpful and fixed the problem. Very calm and efficient.
PS In the rating section all the stars go on when you put 5

My computer was hacked, and I had to change all my passwords. It was hacked when I was on Facebook. I am 75 years old and have Parkinson's disease. I think the man who helped me was named Andy. It took an hour and a half or more for him to help me. He went slowly, and made sure that I knew what to do. He was very competent, and I can't thank him enough.

My first tech had a power outage. I was asked to rate before I could continue. Then was asked to leave a tip. I sought the assistance of a second tech who helped me solve my issue. Rating requested but no a tip.