Ashley Stewart

Placed an order over 3 weeks ago, I have yet to receive my order. I will work it out with my bank! Will NEVER PURCHASE Sweet Honey Ice Tea from AS again. I will not be scammed by online business's in 2024.

I love me some Ashley Stewart, but this purchase the tights are not working for me... I bought two pair, size EE that states it goes up to 330 pounds, My weight is 280. The first pair I couldn't get past my stomach, the second pair, the panty portion does not go all the way up, only to lower part of my stomach. I have stretched, pulled, & tugged wore them to work & felt them rolling down all day. The crotch part is squeezing my inner thigh. More panty portion need to be added, & more stretch please.

I placed a order and paid extra to have it here within 2-4 business not only did I not receive my package but was told that they cannot refund my $12.95. I will never order from Ashley Stewart again. Be careful bc if you pay extra for a early delivery doesn't mean you will get it and you will be out of pocket you paid extra for..

They sent me a damaged item and I reached out to customer service. I was told they were going to "open a ticket". That was the last I ever heard from them. The skirt has a snag that goes for 3-4 inches right below the waist at the front. I can't wear this! I would just deal with it if the damage was near the bottom hem somewhere but this is in a very obvious spot.

I really didn't know much about this company and made the poor decision to purchase from them. I returned everything I ordered. The clothing were ill fitting and had very cheap fabric. Now I am out 20.00 because on top of shipping they also charge a return fee :(

Today on 1/21/2023 I purchased a cute jogger outfit on sale paid $70 for the the set. Only for THE PANTS to RIP down the seam of my a$$ after leaving the birthday party as I sat down in my car. I'm so glad it didn't happen in the party In front of everyone. The material is so cheap I have purchased better clothing from five below, I will never get anything else from ashley rip off stewart.

Ordered item was way bigger than my size and was told to pay for return of shipment? Customer service representative kept me on the phone for more than an hour and came back to tell me she was sorry, I have to pay for the shipment out of my pocket or would be deducted from my refund. I drove about 45 minutes to the store to exchange the item and was told I couldn't do it there ( online exclusive). I have never experienced anything like this from any online store, and it's very imperative that Ashley Stewart revise their policies. Would not recommend to anyone; Bad customer service.

Unhappy customer

I have bought Ashley Stewart clothes for over the past 2 years. There are some good fit items such as sleeveless dresses and tops, however anything with a leg or sleeve is like wearing balloons attached to your body, they are not tapered. I understand leaving a little room for big arms, but A.S. Is ridiculous with it. Then there are some items are so cute, you think you hit the lottery but then after first wash or wear they tear, fray or become otherwise unbearable. I have even got sent the incorrect items if anything at all. So why do I still buy after two years of poor service. I still order because I catch those 10 or 20 dollar sales once in a while I might get something more expensive. For instance in March I got 500 worth of clothes for like 190 with sale and coupons. That was 25 peices of clothing and accessories. However, I had to spend another 300 at a seamstress to get the clothing bespoke. I am not necessarily looking for bespoke clothing when I shop at Ashley, but I want to feel cute and comfortable. In the pink and black dress, it was quality made but the straps are 4 inches to long and not adjustable, and since I did not try it on (I know my fault), before my trip, I had to double over the straps and pin them to my bra, and I had to hide the arm with the long sleeve all night so people could not see the bagginess. All the bunched up or wrinkly area are loose fabric. No, I could not go down a size, it fits my body perfectly, but Ashley needs to work on proportions or offer options. The clothes are cute but I can't afford to buy full price items and pay a seamstress for every order.

I don`t know if it`s me but the look for summer is awful, please get a new line quick. Shein looks better!

I was very disappointed in the size and quality of the two dresses I purchased. The size ran way too big. The quality of the material was cheep. I will not purchase anything else from Ashley Stewart.

I purchased my order. Paid extra for shipping for my trip. Order comes 4 days before my trip. Great! Problem is it wasn't my order. My order was over $300. They won't ship out another order. They will only refund my order but not until they get the wrong order back. Oh but they can go ahead and place another order for me. So then they will have over $600 from me. Have they seen the price of gas. The return policy needs to be updated now. I've shopped with AS for years. This is the worst..

My first clothing store credit card and it was an awful experience. I scheduled a payment and I received a confirmation number but that didn't matter to your customer service department. Because they couldn't see it in there database I was still charged a fee and I had already cancelled my card a month ago as well. The so called supervisor was extremely rude. I'm done with Ashley Stewart company I would be making any purchases in the future. There are too my plus size affordable company that are willing to work with there customer. I work for a Collection agency and we're always able to make arrangements for our customers. Ashley Stewart is not customer friendly!

I'm use to the low quality clothing, Use to the majority of clothing looking hideous and not worth the asking price. Every blue moon though, an outfit strikes gold. It's beautiful, appears to fit well and sells out every size in seconds. Yet, restock on said item never happens. Why? I try to be a AS fan but get dissatisfied most times exiting site with cart empty. Put more effort towards pieces that fly off the shelf and not on excessive crap no one wants.

I placed an order on November 18,2022 upon checking the website. I realize that they had the wrong address for shipping. I have been shopping with Ashley Stewart for a long time and my last four orders were sent to my current address. The newest order Was sent to my old address. I found this out after checking the website and not seeing any updates. I called customer service spoke to a representative and was told that my package has been delivered to my old address. When I initially saw that the address was wrong. I called into customer service and was told not to worry that it was coming to my current address just like the rest of my other orders. I called today and even spoke with management and was told I have to wait 10 business days on an investigation and basically it was nothing else that they were going to do. I ordered this stuff for an event that is happening 12/04/2022. The only thing they offered me was free shipping which you get that anyway. And 10% off I am highly pissed and would not recommend you spend your money with this company. I'm out of my money and I don't have my merchandise and it may be Christmas before I get the merchandise or my money back. This is very unacceptable and I am highly upset.

I am truly truly upset and ashamed to let anyone know that my bra's that was literally just not to long ago purchased came apart already the product was defective very bad wire came out of the bra's emailed Ashley Stewart and still no response. If I didn't have to choose a rating I wouldn't have.

I ORDERED 2 DRESSES ABOUT A MONTH AGO. ONE OF THE DRESSES I RECEIVED I DIDN'T ORDER, THEY GAVE ME SOMETHING ELSE. I CALLED TWICE AND SPOKE WITH SOMEONE ABOUT IT, THEY NEVER GOT BACK WITH ME. I SENT EMAILS SHOWING THE INVOICE OF WHAT I ORDERED AND WHAT WAS ACTUALL SENT. THEY STILL HAVE NOT GOTTEN BACK WITH ME, SO I JUST GIVE UP, I'M STUCK WITH SOMETHING I WILL NOT WEAR. VERY DISAPPOINTED.

I'm so disgusted with Ashley Stewart
For over a month, I've emailed them, only receiving a reply, they're waiting for corporate to respond. I've even called and been placed on long holds, only to be told, supervisors are all busy. I've hi's requested call backs & still nothing! This is terrible treatment, for someone who spent damn good money with them!

Order my package on February 23
Haven't received it yet. When I call customer service their attitudes was very nasty. Never again will I shop here again.

I WILL NEVER SHOP WITH RHEM AGAIN! THEY OVERCHARGE AND DONT CARE ABOUT CUSTOMERS. I AM ANGRY!

My order was a empty bags fine under my mailbox just fine it today wen come from work. Thank you...

Horrible customer service Latoya (manager) has very poor customer service skills. I place an order 2 days ago the items went on sale before I even received the package. I contacted them asked for some type of price adjustment. They said I could not receive one that I would hav to return items once received & reorder. Wat an inconvenience for a loyal customer. I am done shopping with them. Their items are overly priced anyways, other sites always offer free shipping after u spend do much not them. BUY IF U DARE

I purchased a dress in July to wear for my Birthday in September. Wore the dress one time, washed after wearing. Pieces of the dress started falling off. I paid $50 on sale for this dress. Unable to return due to the 30 day return policy. Any company that will only stand behind their product for 30 days will not be getting anymore of my money. Clothes are cute but the material used to make the clothes is very cheap and low quality. SAVE YOUR MONEY

Paid off my current balance, $71.95 only one day late and was charged $35! When I call the company to dispute it. They would not waive the late fee. Of course I have no choice but to pay it, but I will not be using this card again.