Do not order from this company they take 5+ days just to process your order they also do not respond to emails in a timely manner it will be 24 hours for every response that Hass to be sent. If you send them a email it's gonna take them 24 hours to respond to you when you respond back it's gonna take them another 24 hours to respond to your inquiry.
I would not trust this company and I was warned of it and didn't even realize when I was ordering.
I want to give 0 stars.
DO NOT BUY FROM HERE. It is absolute trash.
The wigs shed to the point there's hardly any hair left on the lace. There isn't enough hair on the lace to begin with.
The hair they use is literal scraps.
My first wig I bought I went to tint with professional colour as I read that the wigs colour well, half the hair fell out of the wig… oh and i ordered straight hair and when I washed the hair it was curly? I was told not to use a blow drier and let it air dry so I did. Well the wig didn't dry after a week and started the stink. How am I meant to use a wig like that?
They had to send me a replacement wig (after I battled with them for a week and wouldn't refund me) and I get it and it's GREEN. It was meant to be a bronde and the thing is green… the lace is patchy.
It's a mess the whole thing is a mess. Then they offer to send me a bob wig? Like just give me my money back for scamming me.
Awful awful awful. DO NOT BUY.
Hello,
We are really sorry for the unhappy experience.We've been working hard to provide all Ashimary customers with better quality products and better customer service.
The packaging people have to spary the hair with a chemical conditioner to keep it from getting dry and damaged during the air frieght; besides, after washing the wig, it is best to place it in a ventilated place to dry. If you use a hair dryer, it is recommended not to use overheated hot air. It will cause the wig to become dry and dehydrated, and leaving the wig in a wet state for a long time will also damage the hair quality.Here are some hair care tips, I hope they can help you
https://www.ashimaryhair.com/blogs/news/12-best-hair-care-and-styling-tips
We reply to our emails in 24h, and we do have chat service on our official website. We would also suggest you can bookmark our official website or please email to us
(wecare@ashimaryhair.com) for help and provide more details.
Thank you and wish you a good day.
I ordered a water wave wig It arrived yesterday by DHL. I was excited about my wig after seeing the picture. Once I opened up the package it was not the same, wig tracks are showing the wig that is pictured shows you could part it there are no parts. Where you section it off
Poorly made very cheap feeling and the hair smells horrible fishy smell. I sent two emails with two pictures to your company. I am a person with special-needs far as my hair go suffering from medical alopecia from a chronic illness that I have so I could dare wear that I have several weeks that I purchased from a another company which is all I order from, but decided to purchase from your company, never again this is horrible to even send me something like that. Yes the way it was only 114 but that's only because of the inches that I picked. I feel like the picture is misleading being that I ordered the exact same week as pictured, and it is not nowhere close to that in person, I could never order from you again unfortunately
Hello,
We apologize for these discrepancies.
You ordered a 360 lace wig that can be styled like a high ponytail. If you want a wig that can be separated at will, you can choose a full lace wig.
Our stylists will spray the mousse to hold the style. It is the smell after the final design.
Please do not worry. We would suggest you can soak the wig in warm water with hair conditioner for 30 mins,then use a fragrantshampoo to wash it. Meanwhile, we will also report the issue to the relevant departmentfor improvement.We will take it seriously.
We will continue to improve our products in the future Looking forward to serving you next time. Ashimary wishes you all the best.
Update: I did not put dye directly on the hair. I placed the semi-permanent hair dye in a tub of water, then placed the garbage hair into the tub of water with the semi-permanent hair dye. I am still shocked that what was supposedly be human hair could not withstand this. The hair is garbage, PERIOD!
Buyers beware! This hair is trash. Ashimary scanned me for my money. I purchased hair from them based on false advertisement of their trashy products.
Here is my message to them:
Date: September 4,2023 at 3:30:18 PM EDT
To: ashimaryhair
Subject: Re: Shipping update for order AM*******
You all scammed me for my money.
I never received this unit but decided to keep the one that you all sent because I trusted that it was 100 % human hair. I soon realized that you took my money and sent to me a trashy unit with severely mixed-matched hair of synthetic hairs with lower quality fiber hairs.
There is a different type of trashy hair used on the lace than the trashy hair used on the remaining unit all while given an unflattering, cheap, fake, wiggy appearance. You are guilty of false advertising and removing bad reviews from the very social sites that you advertise on. You are selling trashy products but advertising them as high dollars, while scamming people out their money.
They actually responded and offered a shameful refund of $10.00– for a trashy unit that I paid $300.00 dollars to purchase from shameless scammers. I am going to report them.
Dear,
We apologize for the trouble you have experienced. We can further assist you. Could you tell us your order number or email address? We will have a dedicated team to solve it for you at the same time.
Rest assured, all of our wigs are 100% human hair and are very soft and smooth.
Real person hair and chemical fiber hair are distinguished, you can pass try, real person hair can have the taste of burnt feather, and chemical fiber hair can have pungent taste.
In addition, we can provide customized color services for customers. The factory has a dedicated dyeing designer. We will send photos to customers before delivery. We will not deliver until the customer is satisfied.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 177 3768 7231
It is our goal to let every customer find satisfactory products in Ashimary.Ashimarywishes you all the best.
I bought the buy 1 get 1 on black Friday and by February the wig was falling apart and shedding really bad. I was very disappointed. The texture of the hair was beautiful but poorly made.
Honey, it's human hair and sewn to a weft.
The hair that grows out of our scalp sheds,
Therefore it is no way to stop shedding since all hair sheds!
A little hair loss is normal after a wig is brushed or washed.
Because a wig can have floating hair,
After combing a few times floating hair will be taken care of clean
Please don't worry
About the package,our store currently only packages 360 lace wigs with invisible straps in boxes, while all other wigs are packaged in bags
If possible, please provide us with more information about your order, and we will solve this problem for you
Or pls do not hesitate to contact our customer support team via email to wecare@ashimary.com or send message to our afte sale number:+1(646)570-9098, which is always here to help.
Ashimary sincerely hopes you will have nothing but joy and happiness in your life together.Sincerely Ashimary team
These wigs are everything that ashimary describes them to be. I love a good quality wig that feels like money well spent. I will refer all of my future and current clients to definitely choose ashimary hair.
Honey
We're glad you are content with our customer service and we appreacite you for taking the time out of your day to write us a positve review!
I can't tell you how happy I am with this company and their products.
To start with shipping took a week, so not long! ( I'm in FL)
When I first opened it up I couldn't believe how beautiful the color was. When I first put it on I had to do very little to achieve my desired style which is down the middle, part.
Usually you can smell either the bleach or the product they used on the hair, but this product had absolutely no smell,which I love.
However, it could be worn and parted freely, as I ordered the 13x6, they also have other options and full lace wigs as well!
I paid just over $200 (206$) for a 24-in,highlighted,beautiful blonde wig. Anywhere else I would have paid over $500 easily for this product.
I ordered a 24-in but I definitely got a longer wig!
Everywhere I go I get compliments on my hair and nobody even knows it's a wig You guys have changed my life!
Dear, thank you for your affirmation of our Ashimary Hair.Your affirmation and trust make our persistencemore meaningful. Satisfying every customer is our unremitting pursuit: We will continue to provide you withhigh-quality products and multple choices. Welcome next time. Ashimary Hair wishes you happiness every day.
Product came very fast, the hair is so soft, the knots were already bleached and the wig was pre plucked! Will definitely order again from them. I just tried the hair for the first time today and it's amazing! I will definitely buy again from them. It holds the curls perfectly and I died it and took well the color
All my clients like ashimary wigs, I have to say thank you ashimary hair, you've brought good business and royal clients lol. Hair is really good 100% human hair, takes heat and holds curls well. Girls just run to buy it and if you don't know how to install just come and find me, I give 30% off if you show ashimary logo!
Dear, Thank you for taking the time to send this message. Ashimary is committed to providing customers with high-quality wigs. To thank everyone for your support and love, we will be conducting different sales. I hope customers can buy the wigs they want through the promotion! We will continue to be committed to the research and development of high-quality wigs. Looking forward to seeing you again in the future. Ashimary wishes you all the best.
I absolutely love this wig! I've never used wigs before and had always hesitated because I thought it would be hot and uncomfortable and that I wouldn't be able to make it look good. I finally took the jump when my hair was just way too short to make extensions work and I'm so glad I did! The hair I got from ashimary is soft and beautiful — and real! I was easily able to bleach and then dye my unit making it look like MINE. I've had multiple people at work think it is actually mine! It honestly came out of the package ready to go. It was very easy to put on and with minimal effort make it look nice and not "wiggy." This is such an affordable price for something so very nice and lovely — at this price point jet doesn't make sense to get anything else! Best of all, their customer service is highly attentive. They answer questions right away and give the kind of service usually associated with far more expensive products. I will definitely purchase here again (I already have another one on the way!) and I highly recommend others buy their units here too. The photos I attached are after I bleached and dyed the unit and gave myself some bangs. I loooove it and wear it every waking minute!
Hi love,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.
I have purchased wigs from this company over and over trying to give them a chance to prove me wrong but they never prove me wrong! THESE WIGS SHED TIGHTEN IT UP! That's my complaint! I wish my video would upload but it won't
Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help. We apologize for any trouble caused.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231
This hair is the best hair I have ever ordered online. Ashmary isn't the first website I've brought a wig from but it is the BEST website I've ever brought a wig from. I love the wig it so pretty ash blonde color. Is very soft & true to LENGTH! It came out bright and gorgeous. The hair was easy to be plucked and installed and even my hairstylist complimented the hair.
Dear,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.
Purchased 2 wigs, one flash sale one normal, all came in great quality. Really worth my money! Girl you can run for it. Def recommend Ashimary hair company.
Hi love,
We really appreciate you taking the timeout to share your experience with us.Thank you for your recognition of our products。Anytime we are lucky to have customers like you,look forward to working with vou
We're here for you forever,Ashimary wishes you all the best.
This wig is hands down 10/10. The lace is really thin and transparent you can tint it to match your skin. The hair holds curls nicely. I have no complaints with this wig
I really love this hair, beautiful quality. But I'm disappointed that I didn't get the free gift, that being said really good quality,I'm a repeat buyer because of the quality hair you guys sell
Hello,
Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you are loving your new wig and that it has met your expectations.
The warehouse needs to send a large number of packages every day, and there may be omissions. We are sorry for the inconvenience caused to you. Can you tell me your order number or email address? We will check it for you right away. If our staff missed it, we will reissue Ashimary’s exclusive gifts to you as compensation.
We're here for you forever,Ashimary wishes you all the best.
The item arrived on the dates promised. Appears to be in order. Looking forward to installing my new bundles.
Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!
This hair feels amazing
I've only had it a couple days
But I really feel like it's gonna be a good wig long term use.
Thank you so much for taking the time to leave us a fantastic review! We are thrilled tohear that you are loving your new wig and that it has met your expectations.Once again, thanks for choosing Ashimary Hair. Enjoy your fabulous new look with your wig!
What a waste of $200.00. The wig was trash and the hair is terrible. I can't wear the wig i have tried to make it look decent but it is impossible.
No phone number for customer service. They don't respond to emails. The chat sends bogus links that don't get you to customer service. RIP OFF
Dear,
We apologize for the trouble this has caused you. We are willing to try our best to provide you with the best help.
We reply to every email within 24 hours. And we do have chat service on ourofficial website. If you have encountered problems when using our wig, please don'thesitate to let us know. We are always willing to help and solve the problem for you.
Our email: wecare@ashimaryhair.com
You can also what's app me:+86 1773-7687-231
Thank you and Ashimary Hair wishes you happiness every day.
The hair is dry and extremely thin and 15 inches not 20, do not buy horrible horrible, complete scam
Hello,
I am sorry for our hair didn't meet your expectation, the wave hair is not the same as straight hair, the same length of wave hair looks shorter a bit than straight hair, please follow the standard measurement for wig length on Google, we The length is sufficient and exceed the expected.
Look forward to serving you next time. Ashimary wishes you all the best.
Overview
Ashimary Hair has a rating of 1.9 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ashimary Hair most frequently mention and customer service. Ashimary Hair ranks 147th among Hair Extensions sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience
Each of our wigs is carefully customized. We sent your order on October 18. After we received the information that you did not receive the package, we immediately asked DHL to investigate. Unfortunately, DHL lost the package. After that, we immediately applied for compensation for you and refunded you in full as soon as possible. However, because your bank filed a dispute for this order, the order refund failed and the order amount was frozen. The bank can only return the money to you after the dispute is resolved.
We have reported this problem to the relevant departments and made rectification requirements to our logistics service providers. We put the needs of customers first, create high-quality services, and provide all-round convenience. In the future, we will continue to improve our products! Looking forward to serving you next time. Ashimarywishes you all the best.