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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 7 days

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17,969 reviews

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South Carolina
1 review
0 helpful votes
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First automatic watch
June 13, 2024

Lovely watch with a excellent chronometer at an excellent price. Great customer service.

Date of experience: June 3, 2024
Florida
2 reviews
0 helpful votes
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Good product
June 13, 2024

Easy to use website, good product at a discounted price, fast shipping

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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So far so good
June 13, 2024
Updated review

I have ordered a couple of pairs at separate times. Shipping is reasonable. Glasses came in perfect order. I returned 1 because it didn't fit. Had to pay to ship back. Waiting on them to receive it and refund me. Hopefully it all goes smoothly. Thus far, I am satisfied.

Date of experience: June 3, 2024

I was lured to this website with a coupon for $20 off...
March 31, 2024
Previous review

I was lured to this website with a coupon for $20 off my first purchase if I subscribed and it never came. Instead i had to email Ashford and they sent me a code for 10% off. I am not happy with the bait and switch tactics. So in the end i ordered a cheap pair of sunglasses instead of the prada

Date of experience: March 21, 2024
Colorado
1 review
0 helpful votes
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Beautiful watch
June 13, 2024

I got a great deal, and the transaction went very smoothly and the watch arrived quickly. It would've been nice if there was a little more detail about the watch on the webpage, but to be fair the missing detail is not on the glycine webpage either so I think it's their fault and not Ashford.com. I will not hesitate to shop with Ashford again. It was a positive experience.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Good service
June 13, 2024

I received the watch very fast after order. And i very happy about this product

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Sunglasses
June 13, 2024

I suppose it went very well. I do not like shopping online much but it appears all went well. I'm always looking for good deals so if Ashford provides good deals please send me a email

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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A Fashionestta for Sunglasses!
June 13, 2024

Great quality, timely delivery, and represents the product that was advertised!

Date of experience: June 3, 2024
Connecticut
1 review
0 helpful votes
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A great shopping experience!
June 13, 2024

Great selection & affordable prices. Customer service was helpful. Overall, a great shopping experience. Would happily be a repeat customer!

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Fast shipping and great prices!
June 13, 2024

Found a pair of Oakley sunglasses that were impact-rated on Ashford for CONSIDERABLY less than anywhere else on the internet, and they were brand new! If you are looking for popular sunglasses brands, I would definitely check Ashford first, as they will probably have them brand new at a lower price than someone selling a used pair!

Date of experience: June 3, 2024
Pennsylvania
2 reviews
0 helpful votes
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Great
June 13, 2024

Easy ordering. Competitively priced sunglasses. Shipped quickly and well packaged. Items as described.

Date of experience: June 3, 2024
Ireland
1 review
0 helpful votes
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Simple and fast.
June 13, 2024

Simple ordering process and fast delivery. The only thing I wish is that Ashford would collect the duty and taxes to prevent the UPS handling fee.

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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This was my 1st order at Ashford, and they've made a very good impression. They shipped quickly, and the watch was packed well so even its box was totally unscathed. Since this order went so well, it's probably only a matter of time until I place another.👍

Date of experience: June 3, 2024
Ohio
1 review
0 helpful votes
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Quality
June 13, 2024

Ordering was simple and professional with plenty of choices.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Purple and gold
June 12, 2024

Great product so far. Very durable and sturdy. Would recommend to anyone

Date of experience: June 2, 2024
Florida
1 review
0 helpful votes
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Fast shipping
June 11, 2024

Lots of choices. Easy to navigate the site. The order was processed and shipped quickly.

Date of experience: June 1, 2024
Iceland
1 review
0 helpful votes
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Glycine
June 10, 2024
Updated review

Good overall and recommended in general thanks everyone..

Date of experience: May 31, 2024

WOW Everybody
March 23, 2023
Previous review

Got a ROAMER Nautic chrono. Delivered in only 2 days transatlantic and the watch is FINE.dddddddddddddddddddd

Date of experience: March 16, 2023
Kentucky
1 review
0 helpful votes
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This site selling watches deceives the consumer; it sells defective watches. I bought a quartz watch and it arrived with an expired battery. The watch does not work. I have changed the battery twice and it only works for two hours and stops.

Date of experience: May 30, 2024
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need


Very good
September 15, 2023
Previous review

Muy buena la experiencia trabajan sĂşper profesionales

Date of experience: September 15, 2023
New York
1 review
0 helpful votes
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Nice style
June 9, 2024

Everything received in good time. Nice sunglasses, my sons love them.

Date of experience: May 30, 2024
North Carolina
1 review
0 helpful votes
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Second time around
June 8, 2024

Not sure what you want here? I am pleased with the the watches.

Date of experience: May 29, 2024
Israel
1 review
0 helpful votes
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Wonderful store
June 8, 2024

This is my first purchase in Ashford. A rich and varied range of products. Clear and thoughtful site interface.I recommend my friends to shop at Ashford

Date of experience: May 29, 2024