Overview
ASAP Tickets has a rating of 4.8 stars from 7,840 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Fantastic, I will certainly use the service again, and recommend it to my friends and family
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Aros was patient and took the time to not only answer our questions but also made follow ups as needed. We sincerely THANK HIM
Excellent I will be happy happy happy happy happy happy
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
Lincoln is the best service rep we have ever spoken with.
Our agents are doing their best to satisfy the customer and we appreciate them a lot! Thank you very much for being our Customer!
I recently discovered that this agency had so many complaints after my really bad experience with them. Our flight was from Toronto to Manila on May 5th. We're currently here in the Philippines. We were suppose to fly back to Toronto on June 15th but unfortunately, the embassy took too long to respond and I do not have my travel document yet so I can not return to Canada yet. I was so relieved initially thinking I can just easily rebook the ticket because I purchased the ticket protection but this is where the nightmare started. I have been getting the run around since the first time I called them, this was more than a week before my flight. At first, they told me that all the flights are cancelled so there's no way they can rebook it, the second agent told me the only available flights are business class and I just have to pay extra $1000 per person but said she'll email me with the quote. (there was no email that came from her) I called again and I was told someone from the higher department is already looking at it and they can not do anything with my case. I probably spoke to 10 agents, escalations hanged up on me twice after being on hold for an hour. If I didn't beg for the last agent to just give me a straight answer, I will still be wasting my time right now. He told me all the flights are cancelled and the only flight they can find is going to cost me $6000CAD!
It was really frustrating and I was even crying at some point because if they have told me sooner, I could have booked a ticket right away from a different airline and maybe the price will still be cheaper. Now, I purchased two one way tickets to Toronto for another $4000. I am so mad I want to sue them.
Add: I called Air Canada who is the carrier for my original flight and you know what they told me? My ticket is not even rebookable. There is no way I can rebook it so I know ASAP just scammed me. ASAP tickets did not even offer any solution for me. Even a voucher they said is subject to approval. There are so many reliable ticketing agencies, please do not become a victim of this garbage company. Do your due diligence and research thoroughly, go to to facebook too. It looks like most of their review on trustpilot are fake.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 169585
Please email this ID at feedback@asaptickets.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Oslo is a great guy. Good customer service. He followed me up and made sure I was comfortable
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
With the help of Phil the ASAP customer service agent I was able to book my flight LAX/MNL/LAX without hassles. He was very patient and professional.
Hi, Dorina! Thank you so much for sharing your experience with us and the community! Phil is truly a very capable agent; we'll pass along the kind words.
Done as expected. Alina is very polite and she gave me a very good customer service
Dear MariaElena, we're delighted to hear that Alina provided you with excellent customer service and that her polite demeanor contributed to your satisfaction.
He was continuously in contact and was updating and advising me well
Thanks a lot for a perfect review and cooperation with us! Our agents work really hard to satisfy the customer!
It was very nice and easy to understand, it gave me confidence
Thank you for the great review! We wish you safe travels.
The customer service team was on top of issues and gave me the best deal possible
We love hearing from you! Thank you for leaving feedback for us!
Good guy he knows what he's doing! He try hard to give me the best deal!
Thank you for the great review! We wish you safe travels.
Very helpful, patient, walked me thru the Information I needed to read over.
Thank you for the great review! We wish you safe travels.
Mr. Solomon was a great helper deserves a race, is very experience and excellent customer service
Indeed, Mr. Solomon is a great agent and we are so proud of him! Thank you very much for sharing your amazing impression on our services!
Fairchild was wonderful, the quality of service was quite amazing and I appreciate him a lot.
Indeed, Fairchild is a great agent and we are so proud of him! Thank you very much for sharing your amazing impression on our services!
I had a great experience with Mr. Biggs. He was very helpful with everything., Thank you!
My travel advisor was very friendly and helpful. She provided the best fares she could find.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Number 1- be ready to purchase- know what you are looking for before you call them!
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Great person! Add to change some things last minute and he was always patient and kind.
Hi, Abril! We are so glad you like Helsinki's work! We’ll pass along the kind words. Thank you so much for this 5-star review.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!