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ASAP Tickets

Overview

ASAP Tickets has a rating of 4.8 stars from 7,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.

service
1,201
quality
3,335
This company responds to reviews on average within 2 days
+257
How would you rate ASAP Tickets?
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Ohio
1 review
0 helpful votes
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Scammers
November 19, 2021

Don't book tickets from them. Buy directly from airline company. All these five star reviews are fake written by their so called customer service employees. Half of their agents don't even speak English language nor they know how to speak to a customer. They are always rude even the supervisor hang up on you. Bunch of a%%%%% located in US UK and worldwide
So long story ahead
We have been booking tickets since 2/3 years now with the same agent and never had an issue before. The company now has some crap policies and bad people working to meet their end needs by fooling and exploiting customers. We were first offered cheap tickets with a good airline company. In few days, one of our ticket was canceled and got an email. Upon calling them, they said rest all tickets have been canceled and no one had an audacity to inform us. So we are like at the starting point again with them holding our money. Cuz basically if airlines cancel ur money, you will receive it within 7 bd/20 bd but these people told us it would take months. After that being stranded with almost 7000$ in all, we told them to rebook which they only did with price hiked options on some average airlines. So just they couldn't assure us a refund which is a customer's right we have to spent almost 400$ extra to book another ticket. These people are running scam industry. By looking at all 1 star comments its clear this company never refunds you your money, instead they never book flights for u, steal your money by advertising its most cheap airline ticket. You spend your days getting hold of them and they treat you as if you are nobody. This is our hard earned money, you can't exploit people like this. Report them.

Date of experience: October 20, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.

Your complaint is assigned a special ID: 122115 we will get back to in the next 5-10 business days

Thank you in advance.

California
1 review
0 helpful votes
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Excellent Service
July 1, 2024

Friendly agent, fast service, and thorough in explaining the flight details.

Date of experience: June 21, 2024
Candice J. ASAP Tickets Rep
11 months ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Canada
2 reviews
1 helpful vote
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NEED MY REFUND BACK
February 13, 2022

I BOUGHT TWO TICKETS FROM CANADA TO INDIA RETURN AND WHILE COMING BACK WE GOT AN EMAIL THAT WE WOULD NOT BE ALLOWED TO BOARD THE FLIGHT JUST 6 HOURS BEFORE OUR FLIGHT.
I CALLED THE ASAP TICKETS AND TALKED ALMOST 5 AGENTS AND ALL WERE FORCING ME AHHERESSING ME TO BUY NEW TICKETS AS THIS IS SOMETHING ON THE AIRLINES AND I WILL REFUNDED PARTIALLY FOR THIS ISSUE.
EDDIE, THE AGENT FROM ASAP TICKETS FORCED ME TO CANCEL THE TICKETS AT THE LAST MOMENT AND BUT ANOTHER SET OF TICKETS ONLY.
HE THEN ACTUALLY CHARGED ME TWICE FOR EACH TICKETS BY TAKING MY CARD INFORMATION TWICE FORCEFULLY.
I AM STUDENT AND I LOST 10 THOUSAND DOLLARS IN JUST ONE SINGLE DAY.
HE THEN PROMISED ME THAT THE TICKETS HE GOT US FORCEFULLY CANCELLED WOULD BE REFUNDED BACK IN A WEEK.
NOW NO ONE IS HELPING US AND JUST ASKING US TO WAIT AND ITS ALREADY BEEN MORE THAN A WEEK. PLEASE HELP ME I HAVE LOST ALL MY MONEY.
I HAVE PROVES OF THE EMAIL FOR CANCELLED FLOGHT; HIS FORCING US TO PUT IN THE CARD DETAILS TWICE; AND EVEN THE PHONE CALL RECORDINGS FOR HARRESSING AND FORCING ME TO BUY THE TICKETS.

Date of experience: January 14, 2022
Candice J. ASAP Tickets Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 136931
Please email this ID at feedback@asaptickets.com

With your booking confirmation number, and we will get in touch with you

Minnesota
1 review
0 helpful votes
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Customer Rep Adarna was very knowledgable and friendly. She was thorough and yet agreeable to all the information that I needed.

Date of experience: January 4, 2020
Florida
1 review
0 helpful votes
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My ASAP rep Loramae went over and above my expectations for selecting my flight. She was very proficient, polite, and thorough.

Date of experience: March 28, 2024
Candice J. ASAP Tickets Rep
over a year old

We're delighted to hear about your positive experience with Loramae! Providing excellent service and finding the best flight options for our customers is always our top priority.

Washington
1 review
0 helpful votes
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Flight Schedule
June 30, 2024

Excellent customer service overall result and assistance

Date of experience: June 20, 2024
Candice J. ASAP Tickets Rep
11 months ago

Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.

California
1 review
0 helpful votes
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I am not familiar with the internet luckily mr Exer helped me up fromthe beginning upto the end that i get my Emai ticket thanks po sa iyo

Date of experience: October 2, 2023
Candice J. ASAP Tickets Rep
over a year old

Your agent would be so pleased to hear your words of appreciation! Thank you very much!

Nevada
1 review
0 helpful votes
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Jayesh was great!
July 14, 2022

I had a great experience and will use ASAP again. I think this surveyed sucks because I can put as many characters in here as I want

Date of experience: July 14, 2022
Candice J. ASAP Tickets Rep
over a year old

Hello Royden,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback and can’t wait to serve you again.
Have a wonderful day!

Virginia
1 review
0 helpful votes
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Excellent Service!
March 2, 2024

I am a first time ASAP user. I had a great ASAP Representative. She was patient and made sure that I choose the best travel option for my needs!

Date of experience: March 2, 2024
Candice J. ASAP Tickets Rep
over a year old

Thanks so much for sharing your experience with us!

Georgia
1 review
0 helpful votes
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Real Professional Services
May 7, 2024

Moment I called ASAP ticket, they worked with my special requirements and provided best services at reasonable ticket cost!

Date of experience: April 26, 2024
Candice J. ASAP Tickets Rep
over a year old

Dear Customer, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.

Washington
2 reviews
1 helpful vote
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Excellent Customer Service
January 7, 2017

I had a fantastic customer service at ASAP Ticket. The folks I interacted with are great and I enjoyed every shopping process.

Date of experience: January 6, 2017
Florida
2 reviews
0 helpful votes
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Better price that I could find on my own
June 29, 2024

No hassle over the phone ticket buying experience. Well explained. It was easy.

Date of experience: June 19, 2024
Candice J. ASAP Tickets Rep
11 months ago

On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.

Nigeria
1 review
0 helpful votes
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Very supportive!
June 29, 2024

Very good. They helped me through the process. Quite supportive and understanding

Date of experience: June 19, 2024
Candice J. ASAP Tickets Rep
11 months ago

Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our assistance!

Texas
1 review
0 helpful votes
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Excelente servicio
October 18, 2024

Rápido eficaz y buen personal para atender mis dudas respuestas rápidas y satisfactorias

Date of experience: October 8, 2024
Candice J. ASAP Tickets Rep
7 months ago

Many thanks for being our customer and taking your time to leave us a positive feedback! Your satisfaction is our goal and we are so happy we've been able to achieve it!

New York
1 review
0 helpful votes
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Promptness
June 28, 2024

Provide timely solutions to my travel needs. Always reliable when you need advise and assistance.

Date of experience: June 18, 2024
Candice J. ASAP Tickets Rep
11 months ago

Many thanks for being our customer and taking your time to leave us a positive feedback!

North Carolina
1 review
0 helpful votes
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Awesome
June 25, 2024

Very easy and very professional no thanks guys for a great experience

Date of experience: June 15, 2024
Candice J. ASAP Tickets Rep
11 months ago

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Florida
1 review
0 helpful votes
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The agent named Med Z was extremely helpful
September 9, 2023

Med Z was extremely polite, helpful, and accomplished the task I needed within the strict time and location constraints which I had.

Date of experience: September 9, 2023
Candice J. ASAP Tickets Rep
over a year old

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

California
1 review
1 helpful vote
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I got sick and needed my refund I was told the "care" service plan is no insurance by Logan of Asap tickets Special Services. I had previously been told that I would had to wait six months for their refund process, that's if at the end of the "process" they decided to "get my back". I have gotten no follow up for basically ten days and this is the "care" I get for paying an extra 300 dollars on a basically 4,000 dollar trip?

"We will work with the airline on your behalf to get compensation for any of
The following events that may occur during your trip
100% of fare in case of flight cancellation due to unforeseen circumstances or airline
Bankruptcy
USD 300 compensation in case of flight delay of more than 6 hrs
Missed your connecting flight due to unforeseen circumstances? We've got your back!
Has the airline mishandled your baggage? We'll get them back or claim USD 500 for each
Of your bags
Got sick or can't travel?
(Terms and Conditions apply)
We will work with the airline on your behalf to get a compensation for any of
The following events that may occur during your trip
Got sick and can't travel? Up to 100% refund
Trip interruption due to sickness? Exchange your ticket for FREE!"... prove it Logan below the representative that told me

"In reference to the Travel Care Service, i would like to mention this product is not an insurance as you mentioned in the review, unfortunately it has different coverage. However, customers still can use its benefits if the terms and conditions are met accordingly, attached you can see the copy of the payment form where you can find all the required information when the Travel Care Service can help you."

Logan
Special Services | International Travel Network
Fax: *******449 | Email:
Special Services e-mail: *******@itncorp.com
1000 N West Street, Suite 1200, Wilmington, DE *******

Date of experience: March 29, 2021
Candice J. ASAP Tickets Rep
over a year old

Dear Jason,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@asaptickets.com. Thank you for your patience and understanding.

Pennsylvania
1 review
0 helpful votes
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Five Star.
December 20, 2023

Thank you for your best services. Turner the Service Customer Services walked through every steps and I got the Right Airlines and the good price.

Date of experience: December 20, 2023
Candice J. ASAP Tickets Rep
over a year old

Dear customer, thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.

California
1 review
0 helpful votes
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Superb customer care
March 19, 2022

My Agent Ilac helped me very well on looking for my the dates I want to have and also especially getting a good price for the ticket.

Date of experience: March 19, 2022