ASAP Tickets has a rating of 4.8 stars from 7,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
I think everything is in your staff already they know how to do the job, and they are very professional in term of how to deal with the customer
He is very helpful. This agent tried his very best to get me the best rate and schedule as per my request.recommendable to family and friends.
!WARNING! Do not use ASAP tickets. 100% scammers. They will not refund under any circumstances. My experience was absolutely horrendous and almost left me stranded in another country. I was naïve when I first purchased tickets overseas and they gave me a ticket through Japan but there was no checks or reference to the fact that Japan was still closed due to covid restrictions at that time. I did my own research to find out myself and tried to reason with them to change the itinerary 3 TIMES to avoid the strict Japanese layover guidelines and rising last minute costs well before my departure date but they kept insisting that everything would be ok. Ever sense that point ASAP became the worst nightmare that any traveler would experience because every update to my itinerary created problems that would keep me into a vicious cycle of paying more money and but only getting another problem prone ticket that I had to pay another "fare difference" to resolve. The extra $200 of insurance was a complete scam it doesn't guarantee anything. Either way I still had to pay the same fee or Insurance. In the end costing about 3 times the original advertised ticket cost without ever receiving a usable return ticket. I was forced to buy a whole new ticket directly from the airline, thereby completely avoiding ASAP in order to get back home. You cannot depend on them to know/follow airline rules. They will actually use airline restrictions to create conflicts, forcing you into a cycle where you constantly forced to making changes to the itinerary. I originally thought this may be related to complex Japanese restrictions but I also had friends using ASAP who used completely different Airline and they also dealt with same issues. They had to resolve the issues directly with their airline right away. There simply is no way to resolve these issues through ASAP they will prey on your frustrations of getting stranded asking for more money over and over with false promises to deliver a working ticket.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special id: 235823
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
My worst experience ever
Am soo mad I bought my ticket from u guys
With the wrong information just to take money from is
Thank you for sharing your feedback with us.
We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right. Please contact us at feedback@itncorp.com and we will be glad to assist you with your request.
With kind regards,
ITN Team
Jane helped me fine a cheaper flight for me, I asked so many options and she did it with out hesitation,
Thank you Jane
Dear Rowena,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
My experience with ASAP TICKETS was Excellent. That was my second time purchasing tickets, I will return again. I am giving 5 star to ASAP TICKETS. God bless the team for the good works
Thank you so much for considering returning to us! Have a safe travel.
Been very friendly/ knowledgeable and able to get me the schedule desired. Excellent recommendations
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
If you need any help with your flights, I suggest you look for Talic! Great service all the way! Definitely will book again with Asaptickets!
The salesperson was very cordial and very professional and offered alternatives where I had problems with presented choices.
The agent, Woodrow A, was very accommodating and very patient in helping me walked through with the process.
Very friendly and helpful. Saved a lot on ticket! Very helpful, I would recommend ASAP tickets to everyone.
The travel agent is so knowledgeable, explaining all the details and options will booking for the flight…
Dear Enrique,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
I will give you a 5 Star for the service and proper attention provided I am always looking for discounts and savings
Many thanks for 5-star rating.If there’s anything we can do to improve our offering, please let us know!
Excellent customer service and reasonable prices... they give competitive prices and will work in getting you the ticket
The process was quick, effortless & efficient!…The customer service agent was courteous, professional and extremely knowledgeable….
Thank you so much, dear Gerald, for this 5-star review. We are incredibly happy that we were able to meet your expectations and we hope to work with you again!
Eagle is Very Professional. He did a Great Job finding me a very affordable flight ticket. Thank You!
Youssoupha, Thank you so much!
Eagle indeed is a great agent:)
Can't wait to book for you again!
Awesome service. Harper gave me options for my trip and advised me accordingly. This is super customer service.
I have never heard of ASAP but I am very glad I was able to have the productive experience of working with them now! I will never purchase another flight ticket without communicating with ASAP first!
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I am pleased with the help of Stephan, the information was clear and perfect English. Thank you Stephan
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Answer: Thank you for your question. An email confirmation with the e-ticket will follow shortly, if it hasn't already. Be sure to check your spam folder. For any additional information, please do not hesitate to contact your personal travel agent or our Customer Service department. Thank you.
Answer: We are accredited by ARC/IATA, but not by CLIA, and we do not currently sell cruises. Our main activity are discounted air fares. Thank you.
Answer: To get a quote please email us at info@itncorp.com or call one of our travel experts at 650 263 1714. We are open 24/7 so feel free to contact us anytime. Thank you!
Answer: Yes, the price quoted is the price to be paid. Additional perks may be available for purchase on the credit card authorization form, but they require the customer's input to be charged and activated.
Dear Soledad,
We really appreciate you sharing your review of our service. Thank you!