Overview
ASAP Tickets has a rating of 4.8 stars from 7,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 2nd among Discount Travel sites.
Price was reasonable and customer care service was great.
The travel agent was perfect, and he followed up with me. The good thing he followed up on his customers.
Thank you for your excellent feedback!
Petrea Urecheanu(Buzz) helped me to find very nice tickets for travel. Thank you for good experience with this company.
Excellent experience with ASAP and the ASAP Representative! Received a great price and the Rep was so thorough in meeting the needs requested. Highly recommend ASAP!
Sultan was attentive and amazing to work with! I appreciate his attention to detail, and desire to continually earn my business.
Thank you for your feedback! We're thrilled to hear that Sultan provided you with excellent service.
Kamaiya was so personable and helpful…she answered all my questions. I called her back several times and she always answered
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
The customer representative patiently took her time listend to my concern and actively process the e tickets. She's very competent doing her job.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Dreyfus was kind, friendly, helpful and quick. He made sure to call and follow-up. Good and clear communication and consistency.
We are happy that Dreyfus has provided you with such a wonderful experience.
The associate was really helpful and was able to find the best deal for my flight. Satisfied happy customer here.
I've been looking for a Filipino agent. Finally I got one. Thank God for Athena who's been helpful and patient.
Hartwell was a pleasure to deal with. Excellent customer service skills. The price was excellent and all went as planned.
She was super patient and took her time to explain everything. She made sure I was satisfied with the results!
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
Conchita was awesome! Will definitely use her, and ASAP tickets again and again. She found the cheapest price for me.
Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Very appreciative of the prices she got us for our flights and for the follow up help regarding any questions
I saved about $700 per ticket and got flights st the time I wanted. No rush. No pressure. Thanks Michelle.
Booking process was good from the beginning till the end. Agent guided me well while making the reservations. Very helpful!
Great team of people who do a great job at finding you the best flights and hotels at excellent prices!
Got the run-around from theses guys awhile back. Turned them into the U S Department of transportation.Boom! Got my refund.
Dear Jim, please kindly send us your issue details, Booking Confirmation Number, and associated email address at feedback@asaptickets.com. We need the details to locate your travel request and assist you. Thank you in advance!
1/30/2022
Asaptickets agent cancel my booking (confirmation# MBVK7Y) without asking me and book (confirmation# T5RPD8) me on a flight leaving in next 12 hours for no reason. May be so they can make more money in rebooking. Even after spending more than 15 hours with asaptickets for three days, no one able to resolve the ticket issue. Agents ask for the tip and they are good only if they get a good tip from the customers.
2/28/2022
After spending 100s of hours on phone and tens of emails, finally asaptickets agreed it was their agent's mistake and will pay the partial refund. Asaptickets took almost two weeks to re-issue the tickets (X8B9C0) with the dates I had asked for. And by then the price difference was almost 10 times more than what it should be if done at my first call. I had to pay almost the double the price of tickets as a fare difference because of the agents and customer service rep inefficiency. I have provided the call logs of 100s of calls and email chain to the customer service to get the partial refund (I should get full refund as it was their mistake).
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 139457
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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