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Claim Your BusinessArtFire has a rating of 1.41 stars from 438 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ArtFire most frequently mention tracking number, customer service, and credit card problems. ArtFire ranks 693rd among Marketplace sites.
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I ordered two Colorado Avalanche jerseys, one from TimeToSports and one from Paragon and although the communication was non existent after receiving my tracking number, I received the jerseys in about a month. The one from TimeToSports turned out amazing and the one from Paragon had the wrong shade of blue (more of a powder blue which is wrong). I plan on ordering the wrong blue colored one through TimeToSports this time. I love my jerseys!
Best price on the web for everything under the sun EXCEPT you never get what you ordered, i. E. I ordered a craft cutting machine... I received an envelope with disposable masks. Looks great with paypal since they did ship the item. No customer service. The stores quickly disappears from the website after they sell you something. Although I got reimbursed from paypal under the buyers' protection. They are scams.
Fast and great product, they legit, I'm a satisfied customer, my product got ship fast and was in good condition
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Awesome Seller! I had a hard time making my first purchase from Artfire, I contacted the seller and received help from them, thank you for the excellent file quality.
100% Professional and great to deal with Absolutely perfect! Exactly what I ordered and at a fantastic price
I just received my jersey I purchased a few days ago read some reviews and was skeptical but my merchandise was derived and it was everything I expected to be and more can't speak upon other people's experience but the site is not a fake just some people are I was 100% satisfied with my purchase and we'll be doing business again soon
Products used:
Jerseys
I ordered an MLB Freddie Freeman shirt for my grandson...$39 from nguyenthi. The shirt is absolutely beautiful, fine stitching, design and quality material; especially when compared to the ones I've seen for $100-200+. Customer service and communication terrific. I was sent a tracking #, very detailed and timely. Kudos to nguyenthi!
I ordered a Sterling Silver(92.5) ring from vikigreen, through ArtFire. I placed the order on Aug 19,2019. Received the product on 9/5/2019. Very prompt service. The Quality is first class. I provided a ring size. The fit is perfect. I am very impressed.
I am giving this vendor the highest marks. I would not hesitate to order again.
Thank you for everything.
I love my son jersey! Thank you so much it looks great and the size is perfect on him! It came on time!
Products used:
Jersey
Excellent products
Excellent service
Excellent prices!
I ordered the LV wallet and it's incredible especially for the amazing price!
Tried to open an account to sell. My items NEVER downloaded. They quickly charged my 3 monthly payments via my Pay Pal for $15.00 REALLY? Calling now to get my money back. If they don't cooperate I will open a dispute with my bank and PayPal DO NOT become a seller Total Scammers
I bought some Miami Dolphins Jordan 13s from Art fire After seeing the reviews on here i got a little nervous, but they stayed in contact with me and in 4 weeks I had my shoes
Maggie did an amazing job. Was very helpful and put up with my craziness. We love the shirts and can't wait for the kids to wear them.
I am a seller on ArtFire and also have bought many, many items from sellers there. GREAT customer service, both as a buyer and a seller. It's too bad so many people knock a site overall when they run across a bad seller, which can be found on any site, Etsy, Zibbett, etc. Most sellers I know (on any site) are very professional in running their shops and will bend over backwards to provide the customer what they want - and then go a bit beyond that. I love selling on ArtFire and doing business there... and will continue.
I ordered a bracelet of abalone fishes. It was delivered in a week and did not disappoint. It is of good quality and looks awesome on my wrist. I will definitely be shopping for more items from ArtFire.
Products used:
Bracelet
My order was taken and processed in a professional manner. I will be ordering more. The product I pitched was the best you can get for the money spent.
Tip for consumers:
You will be very happy.
Products used:
All that I purchased.
Best jersey I have ever bought, took a month to get but the quality & price made it worth while. #GBR
Products used:
Tommie Frazier's Nebraska Cornhuskers Jersey #15
I've bought from ArtFire before and I love it! I've never had any problems from any of the sellers, I've bought different things from craft supplies to iPhone cases. Sure you need to be smart about who you buy from (just like any other site); scammers can be found everywhere online (even from the most reputable/professional sites).
It's part of our responsibility as online consumers to be weary & ask questions BEFORE buying anything. Be a smart consumer!
It's always disappointing to hear when a customer has a bad experience with an online seller. However, ArtFire is not directly responsible for those issues and supports over 10,000 vendors from around the world. One critic misstated the cost of using ArtFire as a web host, citing they charge up to $60.00. This is not true. ArtFire has charged $12.95 per month and will be raising their fee to $20.00, but this is absolutely in line with other web hosts. Plus, ArtFire never charges their sellers a listing fee or commission, which is common with other web hosts. The site changes were implemented October 28,2014 and, as with any upgrade, there have been some glitches. But ArtFire management has been very responsive to its sellers in dealing with all issues. I posted a problem I was having with my site (very new, RandomStreet.ArtFire.com) and received a reply and a fix less than 24 hours later. Some folks are just not happy with the new look. That is a subjective evaluation which anyone is entitled to make. Keep in mind that the changes made were, in part, to accommodate the appearance of sellers' shops on multiple platforms, a change which is necessary and welcomed.
While I personally am in only the handmade section of ArtFire, there are many wonderful sellers on this site. I certainly hope people reading bad reviews on SiteJabber will keep in mind that one terrible experience with one seller reflects only on that seller, and not everyone else.
Tip for consumers:
Always check an ArtFire seller to make sure they have checked in every day and take a look at their ratings to ensure you have a good experience.
I sell at Artfire and have been satisfied with their service. I've never had any problems getting questions answered and have been amazed that a real live person has answered the phone when I've call with questions regarding my site set-up. I think that most people's bad experiences listed here have been the fault of the individual vendors, and not with Artfire itself. I give great customer service, and I send out orders within a day of receiving payment. I answer questions promptly, send tracking numbers when items are shipped, and communicate with customers whenever needed. Their price cannot be beat for an online shop. I have over 600 sales, and not one bad review. I have 67 ratings, all 5 stars, on my site, so there are many happy Artfire customers.
Shopping is good, excellent price and good products. Shipping takes a while. Other than that, PERFECT!
As a seller on ArtFire, I can not believe the reviews of these folks slamming ArtFire. I'm not a maven; I've only been there just under a year and I don't see any truth in what all these folks are talking about with regard to the site itself or the operation of the studios. I can't speak for those who say they placed orders and didn't get what they ordered. But as for the site itself and the way it is run, is not what is being written here.
I love Artfire! I have bought from this site almost ever since they opened and never had a problem. I also have a store there. I had a store on etsy, til for no reason at all I was kicked out. I never posted anything derogatory on the web or their forums. I tried to log into etsy one day and poof! My etsy store was gone, my user id didn't work and neither did my password. I'll stick with Artfire. There are good sellers and bad sellers. Artfire should not be judged by the few bad apples.
I think some clarification is needed: Artfire consists of many individually owned shops, with their own ratings, reviews, policies, etc. Just like shopping on Etsy or Amazon
I am a seller on ArtFire. I have ordered several gift items from other sellers on ArtFire which have been excellent experiences and products. Only one did I find to be really slow in shipping, but I did place an additional order a few months later with that seller and the shipping that time was excellent and fast. I love ArtFire. It's a great place. I would say if someone had a bad experience with customer service of ArtFire itself likely didn't use the proper channels to contact or be persistent. I understand ArtFire is a small business with well over 10,000 shop owners. With that many folks, do you think you're so special that you can't wait your turn for a response? The forums are filled with other sellers who offer genuine great advice to mentor newbies. ArtFire has posted a ton of information to help with shop setup. It's right there in the help center to read. Or, you can ask for help in the forums. Sellers on ArtFire are the most generous with help I've seen. Business itself is hard to survive and not for the faint of heart. It is very disappointing that some folks had bad experiences with some sellers on ArtFire. Let's face it, there are cheaters the world over, on every street and in every ally; not just on ArtFire. It's not ArtFire; its the shop owner who rents his/her space from ArtFire!
I think that ArtFire is great and I have never had a single problem there. I have purchased many times from different sellers without issue. Will shop there again and again.
Tip for consumers:
Look at the reviews and star rating of the seller that you are purchasing from to see how they operate.
The ArtFire marketplace is home to artisan goods of all kinds. From handmade jewelry and crafts, to vintage clothing and supplies you'll find what your creative soul craves on ArtFire.
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