Art.com

We spent $200.00 on art work. All the prints were low quality. They were wrinkled beyond fixing and had major dented areas. It wasn't at all what they described it to be. Super disappointed! Will never buy or recommend them!

They admitted that they are unable and restricted to correct the bad colors of the print. Total waste of money.

ACK! Doesn't remember/expired by password. Sign up with new password. ERROR! Sign in with FB, doesn't have any of my past orders, try again...ERROR! Going to Hobby Lobby. Forget it.

Ordered 9 canvas prints. 2 damaged, 2 no wire to hang 1 lost. Will never use art.com again! No humans to help at customer service.

Do not use this scam company their product and their service is nothing but a sham they keep asking me for more characters before I'm allowed to post this. So I'll just say worst customer service. Worst product do not use. Do not use. Do not use. Stay away

I purchased a print for a gift. I did not open it. After the item was opened, it was discovered it was too big. Upon my notification of it not fitting, I tried to return it, only to be told I was responsible for shipping. When I received the print I noticed the print was blurry and terrible quality. I had to pay $63.00 to return it! Do not buy from them!

I bought a large, framed, canvas print for $350 back in October, 2022. Just 5 months later, all edges of the frame have separated. I contacted customer service and they quickly responded that we are outside the 45 day window and I can't return it. I didn't want to return it, but was hoping they would give some suggestions. I will not be ordering from them again and should have checked reviews before I ordered in the first place. Don't make the same mistake I made - there are many other good, reputable companies out there.

Ordered a picture with frame Nov 30 2022. Email from art.com says that out of stock and suggested another frame I accepted thinking that it was available to be made. Today Jan 3 2023 I have to get in touch with them,now find out that frame is now also out of stock. Ive cancelled the order. I understand it's the holiday season and things get delayed but I suggest they update their stock of frame to avoid customer disappointment.

No frames ordered, just prints. Shipping time: 5 weeks.

I don't expect it overnight but 5 weeks is ridiculous.

I ordered a very large (42by72)Monet water lilies poster and paid $98. When it arrived, it was very blurry and the pixels were low. They have a return policy but you pay the shipping. THe cheapest shipping was $52. I wrote them and said they should not sale large posters where quality is compromised. Very disappointed and won't order from them again.

H

Good Day,
I have received an order composed of 2 items for a price of 689$ canadian due to the shipping cost.

The order has arrived damaged, not due to shipping in my opinion but poor fabrication as it can be seen on the picture.

I have received good service from Madam Fiona at the online website. They have refunded the damaged item and told me i can sell, donate the damaged items.

Honnestly, I would have expected a refund, and to get a new one free.

I will not buy from Art.com anymore.

I decided to order 4 pieces to brighten a room. All are being sent separately. #1 was a wrapped canvas. It arrived scratched and badly placed on the stretcher, also a much duller print than the pic online. Called to return: they said "here's your refund; dispose of the canvas as you wish." Print 2 arrived: a large trimmed piece of mat was trapped inside the frame. Another refund. "Don't bother to return it." Who knows what the other 2 prints will be like? What a bizarre business model that allows terrible craftsmanship and that gives refunds without having goods returned. They know their products are trash. They're just hoping you don't notice!

Two pictures were not as I had thought I ordered. There is a difference between different types of art such as print, giclee printing, etc. So you need to be very careful to know which option you are looking at. On the site, that was not clear to me. One expensive picture i ordered the colors are way, way off and it looks terrible. Although will say the frame was nice. So two of my three ordered items I wanted to return, and the return process online takes you nowhere it's a loop process back to the same ineffective page. I wrote customer service, and the only reply I received was an automated one, that asked how my experience was. The chat bot does not work! So basically I'm a stranded customer at this point.

We ordered a framed print well over two weeks ago. FedEx reported that it was damaged. Not a word from Art.com. I finally contacted them and they acknowledged that it was damaged and that they would "expedite" a second one. After a week, FedEx reported that it was delayed. I contacted Art.com and this one is apparently lost. Give me the refund. Lousy customer service and they should also consider switching delivery services.

Print was fuzzy. And there was lint under the glass that could not be removed because the back of the frame was sealed. Making a return on the website also has been difficult. The instructions say click on "Return Items" but there is no such button.

For over $350.00 I received a print framed of very low quality. The mat doesn't fit with the print and the frame is now real wood! Don't buy there!

I purchased a wall poster for my son on Dec 5th.I received an email confirming my order and a second email alerting me that my item had shipped.In early January I realize my son never got it so I find the information and email Art.com. I have never received a response.I follow the procedure to find the order on the website, I provide my email and the order # and it tells me they can't find the order. The company has got their money and feels no obligation to assist any further obviously.Thanks for nothing Art.com!

I ordered 2 prints on Jan. 10. It is Feb. 21 today. They say my prints are delivered. They are not. Haven't been able to successfully communicate with them. If you are looking for art prints, try somewhere else. America is about competition to be the best. They, most definitely, are not.
Following up today (Feb. 22) after getting a reply from a BBB complaint I filed. They put the responsibility on me, it seems, to prove I ordered the prints (I have several screen captures of the tracking page). The only progress is they have changed the tracking page to make it appear the prints were delivered two weeks ago (this contradicts the screen captures from the interim).

Art.com has an impressive array of prints for framing to choose from, and the frames look great online, so I ordered a large print to be framed. The cost was $300. HOWEVER, even though the framed print arrived on time, two corners of the frame were cracked and weren't sealed properly, and three clips holding the glass in the frame were visible from the front. I sent photos, which are below. Very poor work. I reported it to Art.com. They refunded the full price of the order and told me I could keep it or discard it. They made no apologies for the poor workmanship. I'll never order from them again.

I've notified art.com repeatedly that they are selling bootlegged copies of copies my Civil Rights Photographs, most notably of James Peck, a badly beaten Freedom Rider in 1961.

They tell me to fill out forms, etc, etc. I'm old and don't have a Secretary to handle copy right thieves.

Art.con is a disreputable company that has stolen my work.

Suggest you read the return policy carefully. You pay shipping. Also, my return refund will be in about TEN days, not 3-5 business days - called them & my return still received Monday. Today is Friday & its not checked in yet. It's been there 5 days. She's "gonna speed it up for me"..

I waited weeks for a piece I ordered. Finally they tell me it's back ordered. I cancelled. Ordered another piece, same thing. After 6 weeks I still have only 1 of 5 ordered and it's garbage! I was shocked when I opened it. The piece repeats at an interval that they left a portion of the next print on my edging, that overlaps the canvas. The hanger was one you could buy at Walmart and it was put on crooked. This place, along with their affiliate ALL POSTERS, should be run out of business. It's all crap!

Picked a print then the frame. All the frames were priced as advertised. My frame came up $20 more than the other frames. I was told that particular one cost more. I asked where I could find that notation as now Art.com claims the advertised prices for frames are "just a starting point". When I asked again where they mentioned there were unadvertised upcharges on the website, I got crickets. Communications with customer service went dead. I almost didn't catch the bait and switch tactics. Pretty disappointed as I'd had good results with them before. They went from 5 stars to none. I don't have a receipt as I never got to the point of purchase.