This site states that they take returns within 14 days. I started the return process the day I received the bathing suits and they make you jump through a lot of hoops such as taking photos of the products with the size showing and then saying it's not coming through on their end. After 2 weeks of this, they report that they will only accept an exchange and that we are responsible for the shipping cost to China. I have had to block them on my credit card to get my money back.
Their items are poorly made. They will not refund you your money, the package comes from China so it takes weeks to arrive and it ends up being something poorly made, with loose seams and nothing like what they advertise
The items were in good condition. Perfect for my holidays. This company should grow more. The product is from Europe and I thought it is from China. But thank goodness I love them both. My sister, as well she loves the boho. Good luck for your excellent guys!
I order a bathsuit from this Company two and a half years ago, I am still waiting, I have requested a refund, but they are so disrespectful they won't even respond. I need my funds because it is the honourable thing to do.
I canceled my order after 10 minutes of placing it. It has now been over A MONTH! And I have yet to receive any response from this company regarding my refund for this canceled order. I would not recommend anybody to purchase from this site and to seek making any purchases elsewhere as their customer service is nonexistent if you should have any problems with your order.
I purchase two suits. The torsos were so short, I could not pull them up over my breasts. Im 57 125 lbs and have never experienced anything like this before in a swimsuit. They advertise luxury, designer swimwear at slashed prices. Fabric is cheap stretch nylon. One suit was so sheer in the buttocks I couldnt wear it dry. I received a 75% discount of future item in lieu of return. CUT YOUR LOSSES AND FORGET IT. I spent an addition $7 for a long cotton woven cover up. When I received it, It was a cheap nylon sheer fabric like you would hang on Windows in the 1960s. It even smelled funny. Again, too tight and I am a thin woman. Walmart has better quality than this place. This swimwear/beachwear doesnt belong in my closet, it looks best in the trash can. They should be banned from doing business in the United States.
They send you swimsuits that are not of the good size then they promise a refund or a discount code but never give you the discount code nor the return address and when you contact paypal for a return and refund they declare that they did not receive the article back and keep the money after that they give you a discount code but when you use it they cancel your order right after you paid and you can't use the discount code again. A big scam! Liars! Don't buy from them because if there is any issue with the article you ordered, they will not give you your money back and they will lie about the return and never refund you!
Quality of the clothing is extremely poor. The site indicated an item as "crochet" but it was made of nylon. The return process is rigorous and they make it unreasonable to make a return, as once approved, you have to pay for shipping the item back to Spain. I chose to keep the $38 item and donate it rather than pay for international shipping and wait for the return, if it makes it over seas.
This company is a complete scam.
Call your CC company, report them ASAP and have them back charge the payment.
What you order from this company is a cheap version of what you saw on instagram or on their website. It comes from CHINA and once you contact them to initiate the return you will be 20 emails deep before you realize they ARE NOT going to process your return. They will steal your money.
Report them on social media and online. DON'T FALL VICTIM!
Do yourself a favor and don't take a chance with this company. I placed an order 2 months ago, finally received my bikini today after receiving the same invalid tracking number with 2 different shippers. Customer service didn't answer my emails when I asked for more info about the situation. The suit actually does look like the one shown on their website, however it's clearly a knock-off with cheap materials and very strange proportions. I ordered a small, and while the bottom fits, the top is so oddly made that I'm not sure who it would fit. There is an insane amount of space between the cups, so much extra fabric, and the back hangs incredibly loosely with no way to tighten it. Overall, poor quality and not worth the time or money spent. Lesson learned.
I agree with all the reviews I read horrible quality nothing like depicted on the website terrible long shipping awful return do not buy save your money
Do not order from this website! Never received my order and haven't received a refund. They conveniently delete my comments on social media blasting them but don't return customer service emails. They steal from hard working people... people who work for their money. Very sad... karma will get them!
There is no way that this can be a legitimate company! I ordered two bathing suits from them, and although one was better than the other, they both did not fit well at all. The second I think was actually made for a child, because there is no way it would have fit an adult woman, even if she was a size 2-4! Not to mention said suit came from China due to the packaging that it came in. Most people don't read the Terms & Conditions on websites - they just click that they agree and move on. I happened to read them after I made my purchase, and the best thing I found was this:
"We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk."
Are you kidding me? Why did I purchase from this company? I can't believe I just wasted my money on a company that includes this in their terms of service.
Today i got my swimsuit. The Black one with mermaid on it
On your website they say: luxurious swimwear.
This swimsuit is from very cheap fabrics, very very thin and see trough... and no support ar all... really bad
This company is a complete fraud. I received one of two items ordered. With one item literally in pieces and without hygienic wrapping or stickers. The customer services team suggests that not receiving an item and receiving a low quality unusable and unhygienic item is my issue and that I am not eligible to receive a refund. They have only sent completely generic and useless emails. Complete fraud!
This company is a complete scam! I ordered a bathing suit in August 2017, I never received my item. I tracked it and tracked it and sent more than 50 emails. They will not refund my money, or send another item. They actually sent me an email stating the following:
"Your item is stuck in customs. We have too many orders to be able to worry about items that are lost or do not arrive. It is your responsibility to track your item and take care of any problems it may have in process".
NEVER ORDER FROM THIS "COMPANY"! THEY WILL STEAL YOUR MONEY, TREAT YOU POORLY, AND YOU WILL NOT RECEIVE YOUR ITEM!"
I ordered 3 bikinis, the halter sporty, the sexy strapless and the hollow bikini. I've read that it will take 3-4 weeks before it will arrive so I waited patiently and was so amazed how lovely the 3 bikinis were! I ordered a one size up as mentioned on the site too because they come in smaller sizes and it was just perfect for me! Thank you so much!
Do not buy from here. They do not manufacture their swimsuits and if you order more than one, they will ship from different suppliers with very long lead times (4-5 weeks). When you do receive the orders, be prepared for a nightmare if you want to return them. They are based in China so you cannot call customer support and their email skills are horrific. The return process is a nightmare so far and I assume it's going to get worse. I just went through each item I purchased and had to find the SKU and take a picture of each one and submit my return request separately. Now they are "under review". Yet, they want you to return within 30 days and they make it impossible. I've been trying to work with customer service through email for 3 weeks. Scam.
I first ordered for a swimsuit to test their service delivery and see if I could trust them. Alas, I got my swimsuit as earlier than expected. The quality was great and I will be making a bulk purchase very soon. Great!
Made a bulk order for several bras(risky though for first time order). But i'm glad i got all the bras on time. One thing i also notice is their friendly customer care, he talked to me nicely and listened to all my newbie questions. Thanks and may order more tomorrow
Answer: The sizes are not accurate. I ordered multiple items and all were made for a person 5 feet tall max. All I can figure is since made in China, its made for smaller size people. Do not buy expecting any size consistency or U.S. size chart
Answer: You will not get your money back. It will cost a fortune to return the product, and the 75% off coupon code they say they will give you is ridiculous given that you probably won't want to place another order with them anyway!
Answer: Aria Voss is a total scam! DO NOT be suckered into buying anything because the swimsuits look so cute. They say they are a registered company in Spain, but I highly doubt it.
Answer: YOU CANT! They are a scam. Call your CC company and report them. Ask for back charging the payment. They will do that!
AriaVoss has a rating of 2.1 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AriaVoss most frequently mention and customer service. AriaVoss ranks 227th among Swimwear sites.